Reviews

Review Details

• Review fromVincent N

  Date: 12/02/2022

  We had two First Alert model SC9120B date code June 2014 went bad at the same time on November 30, 2022. According to a record, it carries ten year warranty. Both of them just went bad a little more than 7 years. We call First Alert they said " It is out of warranty". We are very disappointed to these products. They published ten years warranty on their products but they told me the warranty just seven years.I wish I could load up a picture along with my complain so they can see their products.Very very disappointed at their products and warranty. I hope people can view my review and think about this.

  First Alert

  Date: 12/05/2022

  The ************* of the SC9120B dated from 2014 actually had a 7 yr warranty. The reason is due to the Carbon Monoxide sensor life at that time. The manuals for the 5yr, 7yr & 10yr SC9120B are all available on the www.brkelectronics.com website. These 2 alarms actually gave 1 yr of additional protection before giving the End Of Life signal. We did reach out to *************** on 12/3/2022 and tried to explain this to him. We did place an order for 2 SC9120B alarms for him as a courtesy. We are sorry that he misunderstood the warranty on the alarms he had.With the replacement of 2 new alarms being sent as a good will gesture- we consider this matter closed.Regards,*************************** Consumer Support Mgr

• Review fromDerek A

  Date: 10/08/2022

  I had 2 units of the First Alert smoke and CO detectors (model SCO7A) both purchased and installed at the same time. They both gave me a low battery alarm around the same time over past few weeks. Upon replacing with fresh batteries BOTH of them give the 5 chirps and say the detector has malfunctioned. I even tried different battery brands. Total garbage product that only lasted about 3 years. Buyer beware!!!! Its almost as if they program them to fail. Someone should look deeper into this because it's very unusual to see BOTH detectors exhibit same behaviour and other online report the same thing...class action lawsuit perhaps? Hmmmmm

  First Alert

  Date: 10/10/2022

  We apologize for ************************* experience. What he is experiencing sounds odd. An email has been sent to the email address listed above. My contact information has been provided and I look forward to obtaining additional information, so we can resolve this matter with him.****,*************************** Consumer Support Mgr

• Review fromGreg G

  Date: 10/08/2022

  Model P1210E, ******* 2021 Feb 12-L36. Most current problem. Activated 10/4/2022. Three chirps signaling end of its 10 year life on 10/7/2022. I have purchased 8 of these alarms in 2019 (4 packs of 2 alarms) and 2 in 2021 (1 pack of 2). I've put in service 7 in 2019. I've had to replace 2 in 2021 and 1 in 2022. With 2 out of 8 malfunctioning within 1 year and 1 having a dead battery after 3 days, this is way more hassle than it's worth. Usually a 10 year warranty means a company believes its products to last 10 years. In this case, based on my experience and others reviews, this really is a 10 year replacement service term. Disappointed. Please don't reach out. Just take the "warranty" off your marketing.

  First Alert

  Date: 10/10/2022

  We apologize that ***************** has had problems with the P1210E alarms. Our warranty is 10 yrs on this product, and we stand behind that warranty. Our support department is available Monday through Friday from 7am to 7pm CST and we are also available ***************** from 8am to 6pm CST. Our toll-free number is **************. We would like to assist ***************** with that warranty however, we will respect his wishes to not contact him. I have shared his review with our ****************** team.Regards,*************************** Consumer Support Mgr.

• Review fromPeter Z

  Date: 09/25/2022

  Bought a smoke detector P1210 and one P1210E. Both worked for about a year, went into alarm and had to be discarded. Not a good value and makes me wonder if they work at all.

  First Alert

  Date: 09/26/2022

  We apologize that *************** experienced any issue with our ************** alarms. These alarms have a 10yr warranty on them. We have a technical support team available at our toll free number ************ and are available to our consumers 7 days a week for assistance. Since an email address was provided above, I will reach out to ****************Best,*************************** Consumer Support Mgr.

• Review fromGreg C

  Date: 07/12/2022

  First Alert Smoke/CO "Talking Alarm" Model PC1210V, *********** ******* promised, build date 30 Jan 2019, "chirp" once per minute indicated replacement necessary 11 July 2022. Three-and-a-half years. Based on reviews below, I will not even TRY to get satisfaction from First Alert. Not worth it. Will buy new, and expect about three years of *******. *********** is a false advertisement.

  First Alert

  Date: 07/13/2022

  We apologize that ***************** is experiencing a low battery, single chirp, from the 10yr sealed PC1210V alarm. This alarm does have a 10yr warranty on it. First Alert stands behind our products and honors the product warranty. Our toll free number for support is on each alarm and we have tech support available 7 days a week for our consumers. Our warranty process is very easy and we provide excellent resolution and consumer satisfaction. We can be reached at ************** or via email at: *************************************** would like the opportunity to assist and replace.Sincerely,*************************** Mgr. Consumer Support