Reviews

Review Details

• Review fromKurt G

  Date: 05/14/2025

  I will confirm that First Alert's warranty is actually worthless. I purchased 9 First Alert Model ZCOMBOs. These are designed to work with a Ring Alarm system. They connect to the Ring Alarm easily. The problem is their failure rate is 40% and First Alert customer is somewhere overseas where they read from a script. The woman I spoke to had a lengthy series of questions (and I mean lengthy, like ten minutes worth) before she put me on hold. When she came back she told me I had to clean the alarms with compressed air! These alarms are 32 days old! Does First Alert expect a homeowner to take down a dozen alarms every month and clean them to keep them functional? First Alert does not provide refunds. They replace defective alarms with more defective alarms. My First Alert system is connected through my Ring Alarm to call the fire department if I don't silence the alarm. These defective alarms are going off at all times of the day and night. If I didn't wake up at 3 AM and silence the alarm, or the fire company came. The first false alarm is free. After that, $500 per occurrence.

  First Alert

  Date: 05/15/2025

  Mr ********** has been contacted by our team. We discussed cause of nuisance alarms could be due to installation location. We did suggest a different product with him. We will be sending him 3 of the new 8th edition ZWAVE alarms and we also suggested he contact Ring to discuss his set up and all the ***** products he has in his shop. We feel we have favorably resolved this with him.

• Review fromVal m

  Date: 05/13/2025

  I called First Alert due to a malfunctioning smoke/CO2 detector. ****, the first *** I spoke with, was a bit tough on the phone. He agreed to send me a ***lacement,and I had to pay shipping cost of $6.50 or so. I did pay the shipping cost via the link he sent me. He and the company never sent me a shipping notification with *** tracking number, so I can keep an eye on this shipment. I waited for a couple of weeks and called back this company -Resideo/First Alert. Spoke with *******, and then asked to speak with the supervisor (*****). Very tough conversation. Both of them told me that the ***lacement was delivered on May 5, 2025 ( a week ago), however I never received this shipment. I asked the supervisor why I wasn't notified of the shipment notification, and he said he needs to do investigation that would take a lot of time, and the do re- training of staff. I asked to send me another fire alarm detector ***lacement, and he told me " do you think we will be sending you ***lacement every time you want"?, and also told me to contact ***. Very bad attitude and bad customer service. What am I supposed to do now, because this company doesn't notify customers of the shipment and shipment tracking number???

  First Alert

  Date: 05/14/2025

  Hello-I have contacted and spoke with Mr ************* He was able to proved me with feedback on his call with our support team. His call will be pulled and addressed as needed with the agent and supervisor he spoke with. I have apologized for the way in which his call was handled. I have placed a new order for him using another address. I will send him the tracking number once it is available in our shipping system.

• Review fromMichael J

  Date: 03/28/2025

  In the first year of owning this device I had to request 3 replacements. They seem to randomly go off and randomly just break.Definitely don't buy this brand because it's the cheapest.

  First Alert

  Date: 03/31/2025

  We apologize for Mr ******* experience. I have located emails from him, and see that we did replace 1 alarm November 2024 under warranty. We will be reaching out to Mr ******* via phone to troubleshoot and determine resolution with him.We stand behind out products and their warranty.Sincerely,****** *******

• Review fromSam C

  Date: 03/08/2025

  Not noting the product (though they seem like most smoke alarms I've had to deal with - mostly good but go off at the most annoying times due to ******** law), but the customer service. Truly excellent. The phone tree was very simple and streamlined in a way that I not only got to the option quickly but also got to a person quickly without being put on hold (at all!!). The representative was super nice, got the info she needed efficiently and got me the info I needed clearly and concisely. I didn't feel like I was in a guessing game or a game of "gotcha!" like many customer service lines, especially when dealing with using the warranty. The solution of replacing the alarms made sense and fit my expectations. Paying the cost of shipping was perfectly reasonable with reasonable timelines. Really couldn't be more pleased with the service.

  First Alert

  Date: 03/12/2025

  Truly appreciate Mr ********* kind comments. We are here to assist, support and fulfill warranty as needed.Thanks!

• Review fromBhupinder D

  Date: 12/19/2024

  I have been a loyal customer of ******************** for over five years, but my experience has been nothing short of frustrating. We have 12 units in our home, and in that time, I've had to request 19 replacements due to repeated failures. Every time I reached out, I asked if there was a long-term solution to avoid this, but I was only told to replace all the parts that come in the kit. In the past few months alone, five units failed, but I was too exhausted to deal with the hassle of replacing them again. However, when our kitchen alarm stopped working, I had no choice but to contact customer service. This is where the experience went from bad to worse. I was told I needed to provide pictures or access to view the alarms. I didnt feel comfortable granting that access and couldnt locate pictures for all five unitssome of the defective alarms had likely been thrown away. When I explained the situation to their representative, ****, and then to Supervisor ****** they both refused to send replacements without proof. I even expressed my concerns about having a non-functional alarm in the kitchen, especially since there was a recent house fire on our street. Still, they refused to assist. This ongoing issue has left me with no choice but to replace the entire system. First Alert alarms not only malfunction repeatedly but also have a habit of going off in the middle of the night for no reason. Dealing with their customer service is incredibly frustrating, and their lack of accountability for a product designed to protect lives is unacceptable. I cannot recommend First Alert to anyone looking for a reliable safety system.

  First Alert

  Date: 12/20/2024

  We apologize for the issues this consumer states they have had. We do use a system using their phones so we can located model #'s and date of manufacture from the alarms. This is used to assist consumers- but it is not necessary/demanded by us. From what we found from this consumer- they provided us with information on 1 alarm- manufactured in 9/12/2018. Do not have DOM from others and not sure if they have a total of 17 alarms in their home. Our instructions do advise that there should be no more than 12 alarms interconnect on the ********** can have another 6 additional devices on the same line. Those devices can be a strobe only device, a heat detector, a ** only alarm or an axillary device. We sent 12 alarms in June 2022 & another 5 will be shipping. We do stand behind our products and their warranty with replacement- at no charge to the consumer. We will reach out to this consumer and determine a resolution with them

• Review fromSusan C

  Date: 06/22/2024

  I was so excited about not changing batteries for 10 years. My units are the P1210 manufactured in 2022. I purchased 6. One malfunctioned the first year and I tossed it. Another went off during the night (always during the night) a week ago. I removed it. Last night with company staying at our home, another went off. This morning I took them all down. I am not going through this anymore! Do not buy!

  First Alert

  Date: 06/24/2024

  Hello,We will reach out to ******************* via her email.We would like to understand and determine what exactly the P1210 alarms are doing.We stand behind our alarms and their warranty and would like the opportunity to assist.We have support available 7 days a week at **************.Thanks!

• Review fromfranl s

  Date: 05/03/2024

  Bought their 10 year battery product from lowes and first alert wont honor the replacement warranty.

  First Alert

  Date: 05/06/2024

  Hello,I found ***************** case in our system. I see that we received several contacts from him, on May 3,2024.A replacement warranty order was placed for him that same day-Friday. The warranty order is shipping from our ElPaso Tx distribution center today, March 6,2024. I will have his calls pulled, so that we can work with the agents as needed. Sincerely,***************************

• Review fromRobert W

  Date: 04/21/2024

  Less than a year and the same problems as the rest. Had one replaced due to dead batteries but I actually had a fire and the alarms didnt go off! So we had chicks and the heat lamp fell into the pine bedding and fills the house with smoke. Nothing! Put butter on my skillet raise the roof. Use my wood fire place, have it burp, nothing. Dates on the oldest alarm is November of 2020. Its 1am and I had to disconnect and carry the alarms outside to blow them out and make sure they are clean. I have smart alarms that I can silence with the phone and it says I cant due to hi smoke conditions. Not true. They are now wiped and blown clean outside in a shed, in a tote and buried so I can sleep. It woke up my youngest while the others just slept, this happens so often. We have a dog that wines with them and our kids are no longer believers that the alarms do anything. Sadly it has convinced us to walk to a fire before going outside. I am not sorry to say but first alert has lost my trust and if I had a chance for a refund rather than a replacement I would take it. I dont need to test them weekly they want to go off more often and sadly false alarms 98% of the time. Yeah the 2% I burned my toast or bacon but it has become a joke of making breakfast without setting off the alarms when in less than a month (two actual fires) they failed to go off. First Alert what happened? I trusted you now my entire family sleeps through fire alarms. Stop deafening my children and I to something that should matter. The advertising of less false alarms is a joke.

  First Alert

  Date: 04/23/2024

  We apologize that *************** has had issues with our alarms. We do take our consumers input seriously and would like to assist him. I will be sending him an email separately, in order to obtain additional info on the incident he described. We also need the model number of the alarm(s) that he has.I have searched our records and do not find any contact information under his name or the email address he provided in this review. We have a toll free number *************) for our consumers to contact us and have a team available 7 days a week to answer questions, troubleshoot issues and handle any warranty replacements as needed.

• Review fromBob G

  Date: 04/03/2024

  I bought 1 First Alert smoke detector and 3 First Alert smoke/carbon monoxide detectors, all with 10 year batteries. The smoke detector began giving false alarms at 5 months. One smoke/carbon monoxide detector began giving false alarms at 4 years. They are all clean and in excellent condition. I emailed First Alert, provided pertinent information, and requested replacements. They did not respond. I am done with First Alert products. They are unreliable and not trustworthy.

  First Alert

  Date: 04/04/2024

  Hello,We show that we did receive a request for a replacement alarm on 3/2/2024. We sent an email asking for additional information on 3/4/2024. Case # assigned was ********. We did not receive a response, on 3/8/2024 we sent another email advising that since we hadn't heard from him that we would close the case out, but advised that we could reopen it and provided our ************ and our support hours of Mon-Fri 9am-8pm CST, ********* 9am to 5:30pm CST.Emails were sent to: ******************* We can only assume that our email responses went to this email address' spam or junk folder.I have taken the liberty of sending a smoke alarm and a combination smk/co alarm to *******************.We apologize for the nuisance alarms he has experienced. Nuisance alarms can be caused by dirt/dust/debris getting inside the alarm sensing chamber or the alarms being installed near high humidity areas( laundry rooms, bathrooms, near dishwasher) or being located too close to combustion sources. Please reference the User Guide for common causes of nuisance ****************** to avoid

• Review fromPatricia M

  Date: 02/20/2024

  Purchased 4 with 10 yr sealed battery. Three batteries failed within 1-5 years. One of the replacements failed in 4 years. One of the detectors was also a CO detector - the smoke detector would false alarm once per month. It seems a premature dead battery is not considered a defect or dangerous. I say it is because it means having to climb up to the ceiling way more than anyone should be expected to do so. False advertising and does not fulfill the 10 battery laws that are mandated in many states.