Reviews

This profile includes reviews for Next Door and Window's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Next Door and Window

  718 East Rand Road Arlington Heights, IL 60004

  
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  Next Door and Window

  16w240 83rd St Burr Ridge, IL 60527-5827

  

Review Details

• Review fromRobert W

  Date: 02/12/2024

  I purchased and new entry door with lock assembly in 2021. Recently the deadbolt lock cylinder completely fell out rendering the lock in operatable on 01/20/23 (Deadbolt still under warranty). A locksmith had to be called out to gain entry into the house and subsequently replaced the deadbolt cylinder. I contacted Next Door & Window during normal business hours and was told I would have to contact the lock manufacture as they only sold and installed the product. After some conversation with the phone agent, they agreed to contact the lock manufacture. I sent an email with all requested information to the agent. Since sending the email I have not been contacted or updated. When I called back, I was advised they had not record of me calling. I have purchased two doors and windows from Next Door and Window over the past 20 years. It's evident Next Door and Window is not committed to customer service anymore.

  Next Door and Window

  Date: 02/14/2024

  We sincerely apologize for the inconvenience caused by the failure of this product. We understand how frustrating it can be when a product does not meet your expectations.To resolve your complaint, we would like to offer you a full reimbursement for the faulty product.We strive to provide high-quality products and exceptional customer service, and we regret that we did not meet your expectations on this occasion. Your satisfaction is very important to us and we are committed to making thing right for you.Thank you for bringing this matter to our attention, and please do not hesitate to reach out to us if you have any further concerns or feedback.

• Review fromDavid W

  Date: 12/28/2023

  Very easy to do business with Next.Customer oriented., always focused on satisfying the customer.

• Review fromMary J

  Date: 11/22/2023

  The service was great. Matched other windows perfectly and room sooo much warmer. Great product too!

• Review fromPeggy S

  Date: 11/17/2023

  I am thrilled with my new windows. From the purchase to the installation, everything went really well. I was informed during the waiting period of where they were in regard to my installation process. They installed the windows, and cleaned up any mess, both inside and outside. The windows exceeded my expectations. I highly recommend this company.

  Next Door and Window

  Date: 11/18/2023

  Thank you so much for your kind words towards our team, as well as your wonderful review! We look forward to helping with your NEXT door or window!

• Review fromNorm S

  Date: 09/19/2023

  Great job! All phases were performed as expected. Perfect in every way. Thanks again

• Review fromCa O

  Date: 05/10/2023

  I purchased custom arched, casements & some awning windows for the front of my home and although the window from ****** are amazing, the customer service from Next Door *********************** has been poor!1) The windows were originally scheduled for a 6 month wait. When that time arrived I wasn't contacted to give me a status until I called 2 weeks later to find there was further delay of 2 more months.2) The capping installed on the top window has a shifted in appearance. I informed during the install and they said they'd come back and repair. I even had the rep out to spec a new front door (I loved the window) and he saw the issue as well, well no one has showed nor called to arrange repair as it's been 4weeks and I sent an email complaint.3) I sent an email of frustration 3 days ago. Well no response with a status of the items to be repaired. 4) The screen was slightly damaged on one of the casement windows, now isn't this something a window establishment should review before install. Well I saw this and reported and they agreed to fix. The 2nd installer who came without a ladder to repair the capping issue as promised when the remaining windows were being installed, then obtained the screen as I set up with the service department for repair. Well almost 2 weeks passed so I called for a status. They inform the person lost (threw out I believe) my frame to the screen so now they had to re-order the frame to insert the screen. Well its been over 4 weeks and no screen therefore I can't leave my window open for fresh air.For me after the Next Door and Window price this follow-up I am performing is not what I expect. I am no longer going to this establishment to replace my remaining windows nor to purchase the door. Totally unacceptable! When I review all the fabulous reviews I expected the same outcome and treatment. Disappointed, but the windows do look great.

• Review fromMary C

  Date: 02/21/2023

  Polite and well informed personnel from the sales rep to the installers. **** was especially helpful in providing all the information requested by the homeowners association. Arrived when they said they would, efficient and cleaned up when the job was finished. And the windows look great. Would recommend the company to anyone needing window replacement.

• Review fromElizeth T

  Date: 12/21/2022

  Great service. The crew was fast and clean and very professional

• Review fromBilly&Susan M

  Date: 10/14/2022

  Great people to work with. Installed new front door and screen door. The installers are top-notch. We will and have recommended Next Door. They are the best

• Review fromRUSSELL

  Date: 09/28/2022

  The entire experience dealing with Next Door and Window was great. From the time we met our salesman ******* all the way down to the installers..Everyone was professional, listened,helped us pick out the right windows for our home. Address concerns, questions problems immediately. What impresses ** also was we introduced to Everyone in the ************** office.Even the President..Highly recommend Next Door and Window.