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Business Profile

Computer Software

PC Matic, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.61

Average of 99 Customer Reviews

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Review Details

  • James M

    Date: 01/27/2023

    I contacted customer support via email. I was contacted within hours by a representative and we worked through my matter via email exchanges until the problem was solved. Service was professional, expedient, and complete. I have been a customer for over two years. I am very happy with the product services. The program protects all my personal devices.

    PC Matic, Inc.

    Date: 06/18/2023

    Thank you for your kind words and continued support. We appreciate you taking the time to share your experience. It is our goal to provide award winning protection and support.

  • Helen C

    Date: 01/20/2023

    The latest Microsoft update apparently effected my EXCEL but PC Matic saved the day and sent easy instructions for fixing the problem! Thanks, PC Matic

    PC Matic, Inc.

    Date: 01/24/2023

    We are glad to hear your experience has been positive. Thank you for sharing your kind words. If you should need any assistance please contact us via our helpdesk support link: https://www.pcmatic.com/support/

  • Paul D

    Date: 01/20/2023

    I've been a customer since 2009 when they were PC Pitstop and now PC Matic. I recently had an issue with one of my laptops not scanning at it's scheduled time. A call placed to customer support was answered within minutes by one of the technicians who walked me through a series of procedures with his detailed instructions via email. The Windows problem was fixed and now all of my 5 devices are running fine under their Shield protection. Truly a 5 star company.

    PC Matic, Inc.

    Date: 01/24/2023

    Thank you for your kind words and continued support. We appreciate you taking the time to share your experience. It is our goal to provide award winning protection and support.

  • Michael R

    Date: 01/20/2023

    We've been with PC Matic since the early days. I love them they never let you down in anyway and go the extra mile to solve any issue's. Absolutely Great

    PC Matic, Inc.

    Date: 01/24/2023

    We are glad to hear your experience has been positive. Thank you for sharing your kind words. If you should need any assistance please contact us via our helpdesk support link: https://www.pcmatic.com/support/

  • Victoria R

    Date: 01/18/2023

    I had an issue...contacted PC Matic by email. Got an almost immediate response...they gave me precise instructions on how to proceed. Problem solved!! They were so responsive and I cannot tell you how much this meant to me. I am a 75 year old widow and not as tech savvy as I used to be...they were absolutely wonderful and I would recommend them to anyone. Thank you Joe T. for helping resolve my issue.

    PC Matic, Inc.

    Date: 01/23/2023

    Thank you for your kind words and continued support. We appreciate you taking the time to share your experience. It is our goal to provide award winning protection and support.

  • Jan F

    Date: 01/13/2023

    PC Matic is amazing! All of my computers get a weekly scan and if for some reason my PC is not available I get a notification from them that a scan has been missed. But the most amazing aspect of PC Matic is their customer support. On numerous occasions I've had a glitch come up on my system, I send them a note asking about it, and in less that 8 hours I get a reply with a remedy fix. It's as if I have my own in house tech support! Their fix instructions are clear, understandable, and unravel exactly as they say. I proudly and confidently recommend them! Jan Froom... Gilroy, CA

    PC Matic, Inc.

    Date: 01/23/2023

    We are glad to hear your experience has been positive. Thank you for sharing your kind words. If you should need any assistance please contact us via our helpdesk support link: https://www.pcmatic.com/support/

  • Michael R

    Date: 12/29/2022

    This company (PC Matic) is truly a 5-Star company, There Anti-Virus program works Great (been using it for 5 years), But if something goes wrong their Customer Service is just that, Service and works to solve the problem! Michael R

    PC Matic, Inc.

    Date: 01/23/2023

    Thank you for your kind words and continued support. We appreciate you taking the time to share your experience. It is our goal to provide award winning protection and support.

  • David W

    Date: 12/24/2022

    I asked a question and they went be beyond a basic answer five stars.

    PC Matic, Inc.

    Date: 01/23/2023

    We are glad to hear your experience has been positive. Thank you for sharing your kind words. If you should need any assistance please contact us via our helpdesk support link: https://www.pcmatic.com/support/

  • Richard L

    Date: 12/21/2022

    The very best!! Sans pareille dans le monde entiere. Have used on all our computers and when rhree wore out we added replacements and keep on truckin. We've been using since beginning and are evergreen. Best lifetime investment ever. Highly recommend even to all overseas contacts. O melhor do mundo!

    PC Matic, Inc.

    Date: 01/23/2023

    Thank you for your kind words and continued support. We appreciate you taking the time to share your experience. It is our goal to provide award winning protection and support.

  • Eve i

    Date: 12/14/2022

    Top-notch, detailed oriented, supersonic responses all keeping us secure. What more can you ask of a customer focused company??? Whether it's a phishing concern or a question about how to migrate PC Matic to another device, how to upgrade my OS and browser, the staff at MC Matic is on top of things. Plus they speak clearly, write legibly, and always put the customer first. This is a rare treat these days and I truly appreciate the non-contracted services.

    PC Matic, Inc.

    Date: 01/23/2023

    We are glad to hear your experience has been positive. Thank you for sharing your kind words. If you should need any assistance please contact us via our helpdesk support link: https://www.pcmatic.com/support/

PC Matic, Inc. is BBB Accredited.

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