Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Computer Software

PC Matic, Inc.

Reviews

Customer Review Ratings

4.61/5 stars

Average of 99 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromGreg H

    Date: 03/23/2023

    PC Matic is all the quality they claim to be I knew they would be so when I joined in 2017 I paid the $150 lifetime price and it has been worth every dime l have saved then in 2022 they started a $100 per year 24/7 help with anything service and they have helped me with several connecting and networking and setup projects through my 3 computers and my cell phone! I highly recommend them for virus protection and computer support

    PC Matic, Inc.

    Date: 06/18/2023

    We are glad to hear your experience has been positive. Thank you for sharing your kind words. If you should need any assistance please contact us via our helpdesk support link: https://www.pcmatic.com/support/
  • Review fromJudy C

    Date: 03/22/2023

    A few years ago I got a lifetime subscription to PC Matic and I am so glad I did! Since then, I have had no issues with viruses. I did however have a couple of issues with aggressive pop-up ads by McAfee and others. It took only an email to PC Matic for help, and they responded in less than one day. Their step-by-step guidance that solved the problems within minutes. I am so glad that I got the lifetime option instead of paying every year. A Happy Customer
  • Review fromSharon R

    Date: 03/14/2023

    I have been using PC Matic for a very long time. The reason I'm a loyal customer is simple - the work they do and have been doing makes it easier for me to do my work without worrying about all the boogies that are out there and increasing exponentially these days. I have probably only contacted the techs or admins less than 5 times since they opened their doors several years ago. In todays environment, I cannot say that about ANY OTHER COMPANY WHOSE PRODUCTS I USE. Thank you for that!~ Finally when I have screwed things up royally, the techs are patient, responsive, and level no blame on me, when certainly I was at fault. They produce a product that is nothing like anything I've tried over the years, McFee, Norton, and lesser known tools to protect my computers. These guys are THE BEST in the business. Period. Keep it up Guys! S.Fernandez, Michigan
  • Review fromLinda C

    Date: 03/14/2023

    Linda C Can't tell you how much this company means to us. We are way up there in age and not as tuned into computers as the younger set. We signed up years ago when they first started advertising and we love it. Even as we put on age we know that they are there to help us when we get a little lost. Just bought a new computer and wasn't doing something right to add it on. Sent out a help message and within 24 hours had the answer. Followed the easy to read directions and everything is up and running. To All at PC Matic thanks from the bottom of our old hearts. Thanks for treating us like we have someone working there. Stay safe and healthy and keep up the great work.
  • Review fromDonald H

    Date: 03/10/2023

    I can, in truth say, that P C Mastic gives me peace of mind. I know that my computer is protected and cleansed of all kinds of 'scuff' that doesn't belong in my computer. Being of an elderly age, this kind of comfort is very pleasing to me. Thanks so much for being there for me. Sincerely Don
  • Review fromWilliam B

    Date: 03/03/2023

    I have been using PC Matic for 9yrs. I have never had a problem that was not thwarted before I even new about it. PC Matic is extremely reliable. I would give them more than 5 stars if I could. Great and friendly customer service. The price for the service is WELL worth it.
  • Review fromTom H

    Date: 02/28/2023

    I have PC Matic on all my CPU’s for over 5 years and there service has been outstanding and on point. I recommend this company to anyone who needs protection on there computers!!!!!
  • Review fromJack D

    Date: 02/27/2023

    I loaded PC Matic on my computer a 10 am. It blocked my business programs so I'm down. I've been contacting them for 6 hours with no response from their support. How do you leave customers hanging for 6 hrs? I emailed them to keep my money and just fix my computer. No Responses yet. Absolutely the worst.
  • Review fromGary W

    Date: 02/23/2023

    PC Matic is my definitive assurance of all things related to IT guardianship of my personal computers that I could never do myself. PC Matic's summary report of my computer's performance, security, patch management, driver updates, and more is the perfect, most relevant, factual evidence I could ever expect, yet does not overwhelm. And it has always been easy to contact their reliable world-class customer service. After first trying many other very disappointing IT security "wannabes", I have been using PC Matic for years now, and would not look any further. They truly are the best in the business.
  • Review fromAngie N

    Date: 02/21/2023

    I purchased PC Matic, Inc January 5, 2019. I have it on my Desktop, Laptop, Tablet and Phone. It has protected me from opening things I shouldn't. I really do depend on them to keep my equipment running and no attacks. They check it every time I open my equipment. Several months ago I added the PC Magnum. I am so pleased with their support and their service.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.