Reviews

Review Details

• Review fromJudy A

  Date: 11/07/2024

  Excellent experience Installers were very good!!I would recommend them to anyone
  

  Renewal by Andersen of Quad Cities

  Date: 11/12/2024

  Hi ****, Thanks so much for taking the time to let us know how we did!! We strive for world class and we are thrilled we were able to provide that service to you.  Please let us know if you need anything else. Thank you

• Review fromSandra V

  Date: 10/09/2024

  The entire process was great from the sales rep * to the team keeping us updated on time frame for install to Installers ***** G and **** arriving today .Very professional and installed patio door and kitchen window in 5-6 hours. Clean* neat and demonstrated mechanisms on new patio door and window.I would highly recommend this company.
  

  Renewal by Andersen of Quad Cities

  Date: 10/15/2024

  Hi Sandra, thanks so much for taking the time to let us know how we did.  We strive for world class and we are thrilled we were able to provide that to you. 

• Review fromRobert M

  Date: 09/18/2024

  Quality products. Salesman was helpful in defining the project. Install team did a great job. The entire team did a great job of keeping us informed about the process.
  

  Renewal by Andersen of Quad Cities

  Date: 09/24/2024

  Hi ******, thanks so much for taking the time to let us know how we did.  We pride ourselves on giving a world class experience and we are happy we were able to provide that.  Please let us know if you need anything else. 

• Review fromSteve I

  Date: 08/05/2024

  The entire process was easy from the salesman, the office personnel to the installer *****
  

  Renewal by Andersen of Quad Cities

  Date: 08/20/2024

  Hi *****, 

   

  Thanks for taking the time to let us know how we did.  Don't hesitate to let us know if you need anything else. 

• Review fromcrystal z

  Date: 06/26/2024

  Greatest loved how well everything went. ************** and ********** came to our home and replaced 4 windows and 2 doors in 1 and 1/2 days. It was extremely hot. They worked so efficiently and fast. When finished cleaned up well and explained everything about the operations of our new windows and doors. Would recommend them to anyone wanting quality workmanship. ****************** and ************
  

  Renewal by Andersen of Quad Cities

  Date: 07/03/2024

  *******, Thank you so much for letting us know how we did. It is our goal to provide every homeowner with a world class experience. Please don't hesitate to let us know if you need anything else.

• Review fromAnne P

  Date: 06/02/2024

  I needed 7 windows and 2 doors for my home. The salesman, *************************, also put in the contract that they were to foam my other existing windows for insulation. I signed the contract in May of 2023. In late October they came to do the installation. It was done very poorly, with holes in the corners of the windows and they were not framed out correctly. The ******* cut the frame of the new storm door too short and it couldn't be installed, he said it would have to be reordered. He was obnoxious and kept asking questions like if I lived alone. He laughed at me when I asked that he be careful removing the old door so the siding wouldn't be damaged. He did damage a lot of siding around the door. He refused to foam the existing windows as per the contract, then after speaking with a supervisor, foamed them haphazardly.I complained to the manager and sent photos of the work. The supervisor came out with two other reps, one the original salesman, and viewed the work in November. They agreed to fix all the windows and told me that the salesman should have known better than to promise to foam the existing windows. The $500 was deducted from the final amount. I relayed the disrespect from the original installer and was compensated with a free storm door for my third exterior door.I waited 2 months for the storm door replacement on the front door that was cut too short. This installer would not let me talk and kept interrupting me. He was very rude. Then he accused me of taking the lockset for the front storm door and said that they could not install it. I talked to the supervisor who said that they would be out asap to finish the job as I was moving and wanted to put the house up for sale. They came by in March to install the front storm door but there was a 3 inch gap at the bottom. I told them that they needed to fix this. It was fixed in late March. Every worker asked for a check prior to work being completed and was upset I wouldn't pay until it was done.
  

  Renewal by Andersen of Quad Cities

  Date: 06/04/2024

  ****, I am so sorry to hear that you had this experience. I appreciate you taking the time to let us know so we can make certain that everything you have written about can be addressed, if it has not already been. We strive for a world class experience and it seems that we certainly fell short with your order. I am glad that we were able to get everything fixed for you and can not apologize enough for missteps. Please let me know if you need anything else.

• Review fromMonica and Larry F

  Date: 04/12/2024

  From sales to office to installation , working with Renewal by Andersen was informative and effortless. The installation team * ****, *****, ******, *******, and Trent * were efficient, professional, and made sure we knew what was happening. All were concerned that we were happy with the end result!****** and **************
  

  Renewal by Andersen of Quad Cities

  Date: 04/17/2024

  Hi ****** and *****, thank you for taking the time to let us know how we did. We strive for 100% satisfaction and an experience that is unrivaled! Please don't hesitate to let us know if you need anything else. Thank you

• Review fromDarrell H

  Date: 04/06/2024

  Very personable and professional. **** went out of his way to make sure we were satisfied with the windows and the installation.
  

  Renewal by Andersen of Quad Cities

  Date: 04/12/2024

  Hi *******, Thank you for taking the time to let us know how everything went. Please don't hesitate to let us know if you need anything else.

• Review fromCynthia M

  Date: 03/28/2024

  Installers were prompt and very efficient. Wonderful communication with ** during the four days of installation. The 8 windows, five window bow, and sliding patio doors look wonderful. I would definitely recommend them. Very professional and courteous.
  

  Renewal by Andersen of Quad Cities

  Date: 04/05/2024

  Hi *******, thank you so much for taking a moment to let us know how we did. We strive for a world class experience and we are thrilled that we were able to give that to you! Please don't hesitate to let us know if you need anything else.

• Review fromAdrian R

  Date: 09/19/2023

  ****** was the best and very patient with me while I picked out my outside door ????
  

  Renewal by Andersen of Quad Cities

  Date: 09/21/2023

  Thank you for kind comments. ****** is one of our top project managers! If you have any questions or need anything else, please don't hesitate to contact us.