Reviews

This profile includes reviews for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tidal Wave Auto Spa has 33 locations, listed below.

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  Tidal Wave Auto Spa

  115 E Main St Thomaston, GA 30286-4175

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  Tidal Wave Auto Spa

  1310 Houston Lake Rd Kathleen, GA 31047

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  Tidal Wave Auto Spa

  3500 Tampa Rd Oldsmar, FL 34677

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  Tidal Wave Auto Spa

  96 Old Town Rd. Aiken, SC 29803

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  Tidal Wave Auto Spa

  2100 Rio Hill Ctr Charlottesville, VA 22901

Review Details

• Review fromHeather G

  Date: 04/05/2024

  I was sold 12 gift cards and by the next month was charged over 600 dollars worth of membership fees. They are so dishonest and will not refund me the total amount claiming I knew that these were not gift cards. WHAT??? Who buys 12 memberships for one car? Why did they refund any of it then? Go at your own risk

• Review fromLarry K

  Date: 04/03/2024

  Not a bad wash at my local store, and the employees are nice, BUT... when I requested a cancellation of monthly charges around NOV of last year it all went South. In late MAR24 I drove into the local TW to for a one time wash, and found that I was still a recurring member. In late 2023 I asked an employee at the place to cancel my recurring fees, and he soon returned saying I was good to go. They were obviously overwhelmed and did not offer a cancellation receipt. I though nothing of it since I successfully canceled my membership at another local car wash the same day. During this recent visit the current employee apologized for the previous cancellation having not been processed, and suggested that he not cancel my account then until I called the home office to get this resolved. He used my iPhone to screen shot his computer screen showing my inactivity for the past months, and told me to call the home office for a refund, he being able to process only for one month past. Twice I've called l corporate with poor results. Their customer service sucks. They steadfastly and repeatedly said they could not help me because I have no "receipt of cancellation". They would not listen and understand that I was not offered a receipt at the time of cancellation, and during two recent trips to our local store they could not give me a receipt for that past request. So I'm stuck with charges for between 3 and 5 month of service I never received because I never visited the local place during that time - even for a single pay wash. The problem is in flawed processes, insufficient training cycles, and intractable customer service. There is no customer "service" - only customer intervention. The local folks were understaffed and insufficiently trained when they opened last year. So corporate is the problem providing insufficient training and communication with at least the one franchise I dealt with. Tidal Wave has lost my biz for life & they don't seem concerned!

• Review fromLinda W

  Date: 03/19/2024

  I visited this business located in ******* ** in Nov of 2023. The attendant there had me to sign a form telling me it was for one free visit. Later I found this business has been deducting money from my checking account each month for a full membership. Unfortunately, I didnt catch it until Mar, 2024. The attendants at this location must be instructed to be honest and clear about what they are having customers to sign. Additionally, the car wash was terrible and thats why I never returned for my free visit.

• Review fromConnie B

  Date: 02/19/2024

  We have been members for several months. We have only used the *********** *** ***** **, location. Every time we go, we receive incredibly friendly service, and our car comes out clean. Today, however, my car arrived at the wash covered in bird feces due to an unfortunate parking location. And when I say covered, I mean covered. There were thousands of droppings all over my *******. As I entered the wash, the workers still greeted us with a smile. Then. They took extra time to scrub my vehicle. Only once they loosened the dried droppings did they put my car through the wash. These two men worked tirelessly to make sure my car was clean, and they did so with good humor and a smile. The extra effort was greatly appreciated!

• Review fromRoy C

  Date: 02/01/2024

  Total rip off scam.... they offer a 19 dollar monthly wash and you add additional vehicle's at a discounted price.... the result is your checki g accountis charged 90 dollars a mo th for two vehicle's. When it should be 30 dollars.... a comete scam

• Review fromKathryn B

  Date: 01/28/2024

  If I could give less than one star I would. My car was not clean when I left Tidal wave and they saved my bank card number without my permission! I know because they are tapping my bank account for $54.59 monthly for no services at all. I have reported them to my bank, disputed the payments, and have stopped future payments from going through. There is simply no reason to use Tidal Wave. They don’t really get your car clean. They don’t even vacuum! I am appalled!

• Review fromTrav T

  Date: 01/11/2024

  So far I love it. I was truly surprised by the complaints. However, after reading the individual complaints, there was only one I agree had a legitimate issue that wanted a refund for one account after somehow ending up with a duplicate account that had no usage. I found the attendants very helpful and explained I was joining a club that allowed for daily service and I would be billed the normal monthly rate after the first months promotional rate. The majority of the complaints were placed by individuals confused by this concept and somehow felt tricked into monthly billing. Certainly I understand the frustration of the owner of the 10 yr+ vehicle who had a broken glass, however, the restrictions state that they are not responsible for damage to vehicles 10 yrs old and older. After reading these complaints and making an individual assessment of their validity, I have joined the club and am pleased with the program.

• Review fromMichael A

  Date: 01/03/2024

  **********, ** location severely damaged my 2012 Dodge Ram ****, then claimed my truck was defective. Force of the water and brushes ripped off the puddle light on the driver's side door mirror. Glib response from local management basically said, "Sorry, but it's your problem, not ours." Use this car wash at your own risk; if your vehicle is damaged they will NOT arrange a repair, or accept any responsibility.

• Review fromChris W

  Date: 12/21/2023

  I give them zero stars they are disrespectful uncooperative do not want to give a refund. Do not explain how to cancel your stuff they keep stealing your money. They’re employees at the washes. Do not know how to wash a vehicle. I done sent mine through three times in the same day, and still had the same dirt on my vehicle, very rude and disrespectful. The business should be shut down permanently.

• Review fromMichele M

  Date: 12/17/2023

  Beware!! Went here once in August and was offered a month of washes for the same price as one wash $10 (no other info). Now months later I'm noticing repeated charges for $23.97 not having been back since that one visit. I was never told this charge would be recurring and I did NOT authorize a monthly membership withdraw. Check your transaction histories, this is crooked business practice! Never going back, scary how you can be charged monthly by a "reputable business" without your knowledge just from using your credit card!