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Customer Review Ratings
Average of 259 Customer Reviews
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Review fromJennifer H
Date: 04/18/2024
I have prepared tax returns using this software for 5 years+. The service is excellent and the price is reasonable. I highly recommend the software to small practitioners.
MyTAXPrepOffice
Date: 04/23/2024
Thank you for your kind words and positive review of our tax software. Knowing that you've trusted our platform for over five years is incredibly rewarding, and we're thrilled to hear that you've found our service to be excellent and our pricing reasonable. Your recommendation means the world to us, especially coming from someone with your experience in the field. Thank you for your ongoing support and for choosing our software for your tax preparation needs.Review fromHALESTINE W
Date: 04/17/2024
Thank you MyTaxPrepOffice for another GREAT tax year. I have been with this company for 5+ years (I AM ONE OF YOUR LIFETIME MEMBERS). I've witness your improvements over the years. Have there been problems? Yes, but I can say 99% of them were resolved within 24 hours. I thank you on behalf of my clients and myself. TINA'S TAX SERVICEMyTAXPrepOffice
Date: 04/18/2024
Thank you so much for your continued support and for being one of our valued lifetime members! We greatly appreciate your loyalty over the past 5+ years. It's wonderful to hear that you've noticed and appreciated the improvements we've made over time. We're dedicated to providing the best service possible, and we're glad to hear that any issues you encountered were quickly resolved. Your satisfaction and the satisfaction of your clients mean a lot to us. Thank you for being the most important part of the MyTAXPrepOffice family!Review fromElana W
Date: 04/13/2024
Been using since 2016 and love it. They have improved over the years wonderfully and the pricing is great.MyTAXPrepOffice
Date: 04/18/2024
Thank you for your longstanding support and kind words! We're thrilled to hear that you've been enjoying our service since 2016 and have noticed the improvements we've made over the years. We're committed to providing a great experience for our users, and we appreciate your loyalty. Here's to many more years of satisfaction ahead!Review fromDonald M
Date: 04/12/2024
I am very disappointed with this company. They sold me on software several months before the tax season then when I tried to use the software as tax season got closer I did not like the software and requested a refund. they told me my 45 days to request a refund had past. If they are good company like they claim they would not have suckered me in and not given a refund when I had not even used the software. I contacted the company and they would not work with me.MyTAXPrepOffice
Date: 04/18/2024
We always ensure clarity with our refund policy when a customer purchases our software. We do not "sucker anyone in". In this case, the customer's purchase fell outside of our 45-day refund window, being 131 days past the purchase date. Despite this, we went above and beyond by offering a refund for their future year purchase of TY2024, despite not being obligated to do so.
It's worth noting that our customers benefit from extensive 1-on-1 training with a dedicated Customer Success Specialist within the initial 45-day period. This personalized session, coupled with over a month to explore and familiarize oneself with the software, provides ample opportunity for customers to feel confident and satisfied with their investment. This customer was provided the training within the refund period. We're committed to providing the support and time necessary for our customers to make informed decisions and ensure their happiness moving forward with our software.Review fromJuan B
Date: 04/10/2024
I truly believe that this is a great product and I know that with time it will get better. We have been using MyTaxPrepOffice for the last five years and we have gotten familiar with the product and your support. It has been a great experience. We'll keep using it and recommending it to others.MyTAXPrepOffice
Date: 04/15/2024
Thank you for your wonderful feedback! We're thrilled to hear that you believe in our product and have had a great experience using MyTAXPrepOffice over the past five years. Your support and loyalty mean a lot to us. We're committed to continual improvement and are excited to keep serving you and others in the future.Review fromMelissa K
Date: 04/03/2024
The employee's are so helpful. They make this a great tax program. We have used this company since 2016 first with my previous boss and even now that I own the company. MyTaxPrepOffice is definitely 5 starsMyTAXPrepOffice
Date: 04/15/2024
We're delighted to hear that our team has consistently been a valuable asset to your tax preparation journey! Your loyalty and trust since 2016 mean the world to us. Here's to continued excellence and seamless tax seasons ahead!Review fromRaymond M
Date: 04/02/2024
The price and support are what keeps me using MyTaxPrepOffice software.MyTAXPrepOffice
Date: 04/15/2024
Thank you so much for your kind words! We're thrilled to hear that our software's pricing and support have made such a positive impact on your experience with MyTAXPrepOffice. Your satisfaction is our utmost priority, and we're committed to continually providing you with top-notch service and assistance. If you ever need anything or have any questions, please don't hesitate to reach out.
Thanks again for choosing MyTAXPrepOffice!Review fromJose P
Date: 03/29/2024
This software has made several improvements and also customer service has improved.MyTAXPrepOffice
Date: 04/02/2024
Thank you for your positive review! We're thrilled to hear that you've noticed improvements in both our software and customer service. Your feedback is invaluable to us, and we're committed to continuing to enhance your experience. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!Review fromArlyn M
Date: 03/29/2024
I have been with mytaxprepoffice since 2015. they keep improving the program i have only a few problems that were taken care of.I would recommend it to anyone who files taxes professionally.MyTAXPrepOffice
Date: 04/02/2024
Thank you for your wonderful feedback! We're delighted to have been serving you since 2015 and to hear that you've noticed and appreciated the improvements we've made over the years. It's fantastic to know that any issues you've encountered were promptly resolved. Your recommendation means a lot to us, and we're grateful for your continued support. Thank you for being a loyal MyTAXPrepOffice customer!Review fromJames C
Date: 03/29/2024
I have been using the tax prep software for 2 years now. I have found it easy to use. I have had several issues, especially with my State but when I submit a ticket it has been corrected withhout delay. I just renewed for year 3.MyTAXPrepOffice
Date: 04/02/2024
Thank you so much for your 5-star review! We're thrilled to hear that you've found our tax prep software easy to use and that we've been able to promptly address any issues you've encountered, particularly with your State submissions. We truly appreciate your continued support and trust in us for another year. If you ever need assistance in the future, don't hesitate to reach out. Thank you for being the most important part of the MyTAXPrepOffice family!
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