Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
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  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  
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  EasyCare

  PO Box 2368 Norcross, GA 30091-2368

  
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  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  

Review Details

• Review fromJA H

  Date: 09/23/2022

  Take careful consideration when purchasing a warranty from EasyCare. If you don't follow the contract exactly (like specific oil change language on receipts) they will deny your claim.
  

  EasyCare

  Date: 09/26/2022

  Although we are of course obligated to abide by the terms, conditions, limitations, and exclusions of the products we administer, we would be happy to research the claim to which "********* ********************** ***************" refers, and provide responsive clarification or comment. However, we are unable to locate the referenced claim with only the limited information provided. If "********* ********************** ***************" is able to provide a corresponding contract number, full VIN, and the first and last name of the customer to which the contract was issued, we will do our best to perform that research and address the concerns expressed, as soon as we are able.

• Review fromRyan C.

  Date: 09/09/2022

  If I could give EasyCare no stars I would. Let's start by saying if they tell you no they won't cover it don't take it laying down. They denied my claim initially by saying there was evidence of me driving the vehicle with a bad head gasket. Interestingly enough the **** Tech who diagnosed my car twice said the head gasket was perfectly fine. The first time the car was brought to **** they couldn't even replicate the issue. The issue turned out being a very common coolant intrusion due to a manufacturer defect. A TSB was issued for vehicle years starting one year after mine so this meant to EasyCare there was no way this was the issue with my vehicle and it had to be caused by neglect on my part. Long story short a Corporate **** Tech had to look at my car and send documentation to EasyCare saying this is a coolant intrusion not caused by the owner. EasyCare finally gave in but would only cover a used engine that very well might have the same issue down the road. Then to top it off EasyCare wouldn't pay for an oil filter to put in the car, talk about *****. In the end they paid up but had I been someone who wasn't knowledgeable on the issue they would've washed their hands of the issue. Terrible company with people who have no morals working for them just trying to save the company they work for a buck.
  

  EasyCare

  Date: 09/12/2022

  We are sorry to learn of the experience you describe. Might you be able to provide your vehicle contract number and your vehicle's VIN so we can look into your claim and provide responsive comment? Thank you, EasyCare

• Review fromAnntasia J

  Date: 09/01/2022

  Easy Care does not make it easy. The first time I made a claim, they paid for a minimal amount. My bill was over $4,000 and it involved a safety issue. My *** module went out and was telling my back brakes to remain engaged, causing replacement of the brakes, rotors, and calipers. When I asked them "why" they are covering so little, they stated "the module is the only thing that is bad." If they did really did their research, they would have seen the only way I was going see my truck back to me operational this year was by buying the *** computer, because the module has no get well date for coming back on the market. Plus, I drive a ****, brakes average a life span of 100K miles, I replaced everything at 64K miles because of the *** module failure. Find anyone else besides easy care. I have had warranty's by other companies and loved them. Not this company.
  

  EasyCare

  Date: 09/15/2022

  Thank you for the opportunity to respond to the Customer Review submitted to the ********************** by ******************* ***************************** ***************, in connection with what we believe are a corresponding vehicle service contract (***) and recent claim, located using the limited information ************** provided. First, we would ask the Bureau and its interested readers to understand that while coverage available under the *** is extensive, it unfortunately does not and cannot promise to assist with the repair of everything that could possibly go wrong with ************** vehicle, issue authorization and reimbursement for the repair or replacement of components not diagnosed or demonstrated to have suffered a defect in material or workmanship, or provide assistance with covered part costs in excess of the ***s limit of liability the manufacturers suggested Retail price (MSRP).To be sure, the Administrator very much sympathizes with ************** frustration and disappointment. And yet, it seems the *** module was the only covered part ******* Automotive (SA) diagnosed and reported to the Administrator as having sustained the requisite defect in material or workmanship. Moreover, SA advised that the remainder of the brake system components (front and rear brake pads, front and rear brake rotors, both rear brake calipers, etc.) were recommended simply due to their worn condition or as suggested maintenance with no correlation to the *** module fault at all. Indeed, while the invoice later submitted by SA did exceed $4,000.00 in total charges a significant portion (half or more) of that invoice total was itemized as applicable to the non-covered brake system maintenance, shop supplies and environmental charges, sales tax related to the brake maintenance, etc. We do further understand that SA intended to locally source an entire *** module and hydraulic pump assembly in the aftermarket and as one unit due to the dealerships backorder/stock issue. However, our preliminary research also found that although the *** module was not as widely available as it may have been hoped due to the ubiquitous supply chain issues we have all experienced it had not been discontinued and actually may have been available via other sources or vendors, some of which were priced even less than MSRP. Regrettably, just as ************** and SA are not able to interpose themselves upon, accept responsibility for, or unilaterally remedy the supply chain issues of others, neither are the *** or its Administrator. For that we apologize but we must reiterate that such an authority or power are beyond both our purview and the scope of coverage afforded by the *** terms which bind the Administrator and ***************** any event, the Administrator did provide the full measure of eligible coverage for the *** module repair requested, which both SA and ************** were welcome to apply toward the most cost-effective replacement module they were able to locate. Under these circumstances we believe the Administrator acted properly and in full compliance with the terms and conditions of ************** ***; and we look forward to providing future coverage for eligible repairs during the remainder of the ***s effective term, which according to our records is scheduled to extend until March 5, **** or a total odometer reading of ******* miles, whichever first occurs.

• Review fromKristina K.

  Date: 08/24/2022

  canceled my policy after they did not cover anything. was told I canceled after 30 days so my down payment was prorated. I canceled less than a week after 30 days and they refunded less than half of my payment. was also told in the beginning I would receive my full refund back after trading my car in and having their warranty on my new car. When I called I was tossed around on the phone and continuously talked over. single mom of 4 trying to get my car fixed so I can work and they scammed me. ** and told me that their legal team would be notified too.... great company
  

  EasyCare

  Date: 09/12/2022

  To whom it may concern:Please accept this as our response to the recent Customer Review submitted to the ********************** by ***************************** ******************************* ***************, whose vehicle service contract (***), recent claim, and cancellation/refund request we are confident we have located using the limited information provided. First, may we express our sincere regret that ****************** *** was unable to assist with the repair of components found to have been mechanically failed and/or otherwise defective or damaged prior to the start of the *** term a mere 10 miles before. While the Administrator will always do whatever it can to justify repair coverage for the benefit of our valued contract holders we are bound by the *** terms, conditions, limitations, and exclusions, one of which unfortunately does preclude assistance with the repair of any mechanical breakdown or failure That occurs prior to this ***S effective date or is reported after this ***S expiration.With regard to ****************** cancellation and refund request, we are pleased to report that although that request was submitted after the 30-day period within which a 100% refund was available; even prior to your notification of ****************** Customer Review the Administrator was already in the process of supplementing the initial pro-rata refund as a goodwill gesture in the interest of customer satisfaction. Accordingly, we understand that **************** has been issued two checks totaling the entirety of the $364.00 *** down payment she had remitted to that point and representing the full refund she requested. Each/both check(s) should be in ****************** possession very soon if they are not already.We are extremely grateful for the privilege to have been the Administrator of ****************** now-cancelled ***: and we look forward to providing future assistance should the circumstance arise under the terms of the new *** in effect for her replacement vehicle.
  

  EasyCare

  Date: 09/12/2022

  To whom it may concern:Please accept this as our response to the recent Customer Review submitted to the ********************** by ***************************** ******************************* ***************, whose vehicle service contract (***), recent claim, and cancellation/refund request we are confident we have located using the limited information provided. First, may we express our sincere regret that ****************** *** was unable to assist with the repair of components found to have been mechanically failed and/or otherwise defective or damaged prior to the start of the *** term a mere 10 miles before. While the Administrator will always do whatever it can to justify repair coverage for the benefit of our valued contract holders we are bound by the *** terms, conditions, limitations, and exclusions, one of which unfortunately does preclude assistance with the repair of any mechanical breakdown or failure That occurs prior to this ***S effective date or is reported after this ***S expiration.With regard to ****************** cancellation and refund request, we are pleased to report that although that request was submitted after the 30-day period within which a 100% refund was available; even prior to your notification of ****************** Customer Review the Administrator was already in the process of supplementing the initial pro-rata refund as a goodwill gesture in the interest of customer satisfaction. Accordingly, we understand that **************** has been issued two checks totaling the entirety of the $364.00 *** down payment she had remitted to that point and representing the full refund she requested. Each/both check(s) should be in ****************** possession very soon if they are not already.We are extremely grateful for the privilege to have been the Administrator of ****************** now-cancelled ***: and we look forward to providing future assistance should the circumstance arise under the terms of the new *** in effect for her replacement vehicle.

• Review fromKentrell A.

  Date: 08/15/2022

  Horrible warranty company still waiting on rental reimbursement been over a month.Good luck with getting it straightened out on the phone, very long wait time only to be transferred and wait another 30min. - hour just to get no clear answer. Wish I can leave zero stars, dont use this company unless you dont mind going without a car for awhile until they send out a inspector to wait another two weeks after to decide if they gonna cover its all bad been a total nightmare almost lost my job!

  Kentrell A.

  Date: 08/15/2022

  After writing this review now they sent my check to wrong address! And put me on hold then the phone hung up now its after hours! So I guess Ill play this game again tomorrow smh
  

  EasyCare

  Date: 08/22/2022

  To whom it may concern:Please accept this as our response to the recent Customer Review submitted to the ********************** by *********************************** **************************** ***************, whose vehicle service contract (***) and recent claim we have located using the limited information provided. To be sure, there is never a good time for any automobile breakdown to occur; nor can it be said that any delays which may take place during the repair of such a breakdown are welcome, or convenient. On the contrary, and as we know, breakdowns seem to happen at the most IN-opportune time; while thoroughly unpredictable current events or other factors beyond anyones direct influence or control frequently tend to frustrate even the most ambitious effort to overcome them. For the *** Administrators part and according to our records, however, may we point out that both the mechanical inspection to which ********************** refers, AND issuance of repair authorization in an amount just shy of $4,000.00 to overhaul the transmission in his vehicle, took place within approximately 48 hours of the Administrator being made aware of the claim by his chosen repair facility on July 25, 2022. Subsequently, the Administrator added authorization for the available additional benefits of towing and substitute transportation coverage to the limits of the ***s eligibility, and awaited delivery of the invoice reflecting successful completion of the authorized repair upon which the issuance of each and all of the authorized reimbursements were contingent. That invoice arrived on or about August 10, 2022 an invoice which, incidentally, documented the same address for ********************** our records already had, and to which the Administrator then arranged to forward the applicable portion of towing and rental reimbursements which had been authorized.Alas, on August 15, 2022, ********************** then informed us that his mailing address had changed; so, our office intercepted delivery of the aforementioned reimbursement which was set for mailing the next morning, changed our records to reflect the new address ********************** provided, and re-issued the applicable reimbursements for rental and towing coverage to that new address per his instructions.We recognize from Mr. ********** comments that he believes the *** Administrator has failed to meet his expectations, and we certainly regret the frustration and inconvenience he reports experiencing. Imperfect? Yes. Not instantaneous or in a way that was able to predict, foresee, or absolve all potentially negative future effect? Of course. At the same time, we emphatically disagree with the assessments contained in the Customer Review, and must respectfully suggest that an impartial evaluation of what has actually taken place during the gentlemans recent claim reveals that our office has addressed each request presented to it as expeditiously, as diligently, as compassionately, and as efficiently as has been technically and humanly possible, in accordance with the *** terms by which it, and **********************, are bound. We remain grateful for the privilege to be Mr. ********** *** Administrator, and we look forward to the opportunity to continue providing coverage for eligible repairs presented under those same terms, throughout the ***s active period.

• Review fromkathy p

  Date: 08/10/2022

  Tried to get roadside service because I locked my keys in my car. What a joke! The person I talked to sounded like they were in ******** and could barely speak English. They didn't know where *********, ** was and was useless. Then the calipers went on my car and the service person said they were installed wrong at the factory. I talked with 2 of your agents the day before and neither of them mentioned that I needed pre-authorization to get it fixed. Now I cannot file a claim and get any of the $277 back. This company is a joke. Don't buy an extended warranty with this company!
  

  EasyCare

  Date: 08/15/2022

  Thank you for the opportunity to address a recent Customer Review submitted to the ********************** by ***** ***** *************************** ***************. Our initial research of Ms. ***** complaint indicated only two brief inquiries from her with regard to potential coverage and/or claim procedures under her vehicle service contract (***), followed by one additional contact during which Ms. ***** advised that she had already had two brake calipers replaced without the ***s required prior authorization. In a good faith attempt to see if that repair visit could be re-evaluated, we immediately contacted Ms. ***** to ask for a copy of her paid invoice and the contact information for the licensed facility which she had retained to perform the repair(s) she mentioned. Ms. ***** was happy to forward us images of the invoice, and two images of the calipers she described. Thereafter, we followed up with the chosen repair facility, *************** in *******, ******** ****** and their representative was also happy to fill any remaining gaps in the data we were attempting to compile. The result of this research and the direct input of both Ms. ***** and the professionals at **** confirmed:Only the right rear brake caliper required temporary removal for the sole purpose of removing a piece of rock or gravel that had somehow become lodged between the caliper and brake rotor, and which resulted in a grinding sound while braking.There was no failure to the right rear or any other brake caliper, and no caliper required repair or replacement. The right rear caliper was simply re-installed/re-fastened after the offending rock/gravel was removed.Accordingly, no brake caliper met the ***s foundational threshold of having suffered a defect in material or workmanship; and there was nothing coverable under the *** as far as the brake caliper(s) were concerned.During ***s inspection of Ms. ***** vehicle, they discovered two badly deteriorated front sway bar mount bushings.The images Ms. ***** forwarded to the Administrator were, in fact, not brake calipers, but this pair of deteriorated sway bar mount bushings.The Administrator proceeded to authorize the replacement of the sway bar bushings, in full at the amounts *** charged for that repair. A check made payable to Ms. ***** in the corresponding amount of $47.93 (after the ***s per-visit deductible) has been processed. Ms. ***** should receive that check payment very shortly.With regard to the prior request for roadside assistance, we certainly apologize to Ms. ***** for the unsatisfactory handling she perceives. To address that matter, we sought review and feedback from the third-party provider of the ***s roadside assistance benefit and we have just received their report. The vendor/provider did indicate that there may have been a modest language or accent barrier which interfered with a clear exchange of information and they are addressing that internally during their normal course of remedial training. As far as the requested service was concerned, it appeared as though Ms. ***************** have believed the vendor/provider was capable of remotely unlocking her vehicle (similar to ************** OnStar technology); which unfortunately they were not. Subsequently, as the vendor/provider was making arrangements to dispatch lockout service on location we understand Ms. ***** instructed the dispatcher that an alternate service and/or security personnel nearby had arrived to offer aid instead; and that she would call back in the event the ***-related roadside assistance benefit were required. The vendor/provider did not hear back from Ms. ****** but whatever the circumstance or outcome, we truly regret any frustration or inconvenience Ms. ***************** have experienced. Lastly, may we express our own sincere gratitude for the privilege to be Ms. ***** *** Administrator, and state that we are pleased to have been able to apply coverage and reimbursement for the eligible portion of the recent repair visit. Going forward, we trust Ms. ***** realizes that prior repair authorization is required by the ***; and we respectfully, but emphatically ask that she be sure to have her licensed repair facility contact the Administrator for that required prior authorization before any future repairs are performed. We look forward to the opportunity to provide assistance during the remainder of the ***s effective term, which according to our records shall remain in effect until June 18, ****, or a total vehicle odometer reading of ****** miles, whichever first occurs.

• Review fromLATRICE L

  Date: 08/10/2022

  Reached out to Easy Care regarding my contract. I have the gold coverage which covers the entire vehicle. I had to request to speak with a manger after several representative disconnecting the call. After speaking with the manager of course he was willing to give me the run around., Easy Care do not value the contracts they are selling to customers. I will be filing a complaint with consumers affairs also a civil suit. Easy Care has been getting away with customers money for some time now and they will continue until something is done about it.
  

  EasyCare

  Date: 08/16/2022

  To whom it may concern:Please accept this reply to a recent Customer Review submitted to the ********************** by ***************************** *********************** ***************, whose vehicle service contract (***) we believe we have located using the limited information provided. If the *** we have identified is indeed the correct one, our records indicate a succession of phone calls placed to the Administrator by **************** during the midday hours of August 9, 2022. However, although the substance of Ms. ******* inquiries appears to have been related to the ***s active term and/or expiration, we are somewhat confused by the implication of the comments submitted. Nevertheless, we welcome any opportunity to offer clarification, of course.For now though, our records indicate **************** reported that her vehicles odometer reading had surpassed the ***s 75,000-mile expiration, and under those circumstances our customer service representatives were obligated to inform **************** that if her vehicles odometer reading were as described the *** would be unable to entertain requests for its prior repair authorization or other, additional benefit(s). If this information is incorrect, incomplete, or if there are other matters about which **************** requires further assistance, we would be happy to receive and review whatever additional, specific inquiries she may have.

• Review fromJames O

  Date: 08/03/2022

  I purchased the extended warranty with my camper in 2019. This is the first time it has been back to the dealership for warranty concerns. Awning motor not working, trim pieces falling off, some minor MEP systems. I am being told that nothing is covered from Easycare. When this was presented to me at the time of purchase, I was told that these types of discrepancies would be taken care of with no issues. That is not happening at all. The company said they choose not to sell this ripoff warranty anymore because of previous issues like mine. This company is a scam and I would like my money back as soon as possible.
  

  EasyCare

  Date: 08/15/2022

  Having recently discovered that a new Customer Review had been submitted to the ********************** by ******************* *********************** ***************, our office first attempted to locate a corresponding vehicle service contract (***) and/or claim utilizing the limited information ************ provided. We believe we have now located the matching *** and claim; and we ask that ************ consider this respectful reply.First, we feel compelled to remind ************ and the Bureaus interested readers that while coverage available under the *** is quite extensive, it is not a warranty and does not promise to assist with the repair of everything that could possibly go wrong with ************** recreational vehicle, correct unspecified discrepancies, re-attach trim pieces, etc.; without regard for the ***s terms, conditions, limitations, and exclusions. In fact, our records indicate the *** Administrator has received but one inquiry and request for prior repair authorization; which took place on July 11, 2022, when it received a call from the service department at *********** RV (****) in ************, *******. On that date and at that time, **** reported only one complaint that an awning motor was not functioning, although the motors operation was audible. TCRVs preliminary findings indicated to them that there may be a condition of stripped gears and/or some unspecified damage to an awning arm but their diagnosis, estimate, and model number verification were incomplete. **** advised they would gather the remaining information and promptly return contact to the Administrator when it was available. Alas, the Administrator has never received the promised callback and the claim remains pending to this day.We sincerely apologize for the frustration expressed by ************ but admit that we are confused by allegations the *** or its Administrator are a scam, a ripoff, or that nothing is covered from Easycare. Our records reflect no interaction(s) consistent with those statements, and we are unable to speculate as to their origin. Nevertheless, we welcome and invite the remaining diagnoses of any symptom ************ has authorized **** to perform, along with their repair estimate(s), upon which we pledge a diligent effort to apply coverage for all that is eligible under the ***, to the full measure the *** permits, as we always do. We encourage ************ to ask his chosen licensed repair facility to phone our ***************** as soon as they are able, so that the claim evaluation may continue. Lastly, in the event ************ has indicated by the closing comment of his Customer Review that he has chosen to forego addressing the pending claim pursuant to the ***s provisions, and instead seeks a pro-rata refund of the unused portion of his ***, we would respectfully direct the gentleman to section L of the ***, entitled: CANCELLATION. Under all these circumstances we believe the Administrator acted properly and in full compliance with the terms and conditions of ************** ***; and we look forward to not only the resumption of the recent claim, but the opportunity to provide future coverage during the remainder of the ***s effective term, which according to our records is scheduled to extend until June 8, ****.

• Review fromR. B.

  Date: 08/02/2022

  This is a scam!!! Stay away!! I was stupid enough to buy the Totalcare package when I purchased my ****** 370z in 2018. To say that my experience with this warranty has been terrible is an understatement. My car is leaking oil around the valve cover but according to the adjuster, they cannot cover the repair as this is not an "active" oil leak, which does not make any sense; if there's oil around the valve cover, then the car is leaking oil!! Should I wait until the car is dumping oil and blow out my engine? Because I am sure they will say that this negligence and not cover the repair. And this is not the only issue that this scam company has refused to cover (List is too long to write). Never buy this garbage product. SCAM! SCAM! SCAM!!!
  

  EasyCare

  Date: 08/09/2022

  Thank you for your recent email notification of the Customer Review the ********************** has received from *****************************. Although ******************** vehicle service contract (***) has been able to provide $2,941.62 in eligible repair reimbursements thus far since its inception, it is unfortunately true that the most recent claim to which ****************** refers was not eligible for coverage under the *** terms. The reason for that claim disposition, however, was not due to a scam, an arbitrary whim, or a reckless choice to ignore the diagnosis performed by the capable technicians at the repair facility to which ****************** entrusted his vehicle, ******************* in ******, ********** (DN). Rather, the more mundane and ordinary reason is that DN specifically reported that the valve cover gasket(s) was NOT leaking; and they sent the Administrator two clear digital images of the area in question to support their findings. In neither image was there any evidence whatsoever of an oil leak.In fact, upon your notification of ******************** Customer Review we contacted DN once again seeking further clarification and to inquire whether they wished to update their diagnosis or if they were prepared to demonstrate something heretofore unknown. DN assured the Administrator that there was no new or additional information at all which could conflict with what they had already reported. Indeed, DN stated that they were informed by ****************** that another unnamed service facility had told him his engines valve cover gaskets were leaking and that was the reason he asked DN to evaluate that suspicion. DN further repeated that they were unable to duplicate any oil leak from the valve covers or another engine component, just the faint seepage they already mentioned. Moreover, ************************ Bulletin (***) NTB14-057 plainly describes different examples of what the vehicle manufacturer refers to as acceptable oil seepage that does not require repair of any kind. The same *** provides ****** technicians with some specific thresholds and criteria to apply when determining whether a repair is necessary including Fluid running and dripping onto the surface below the vehicle, Fluidfound pooling in an area of the engine, if The fluid level can be measured and the technician can determine that fluid consumption/loss is occurring, etc. But, none of the diagnosis or physical evidence DN provided was consistent with or matched the *** instructions either, and they concluded that there simply was no leak requiring repair. Under these circumstances, we believe the Administrator acted properly and in full compliance with the terms and conditions of ******************** ***. Obviously, we also regret any frustration or inconvenience he may have experienced; and we agree with ****************** that he most certainly should NOT operate his vehicle while the car is dumping oil and blow out [the] engine. Although all available information provided to the Administrator indicates that his engine is neither dumping nor leaking any oil at this time; at the first indication of any type of leak, malfunction, or other objectionable symptom we of course suggest that ****************** immediately cease operation of his vehicle and make arrangements for it to be transported to DN or another licensed repair facility so as not to risk additional damage resulting from operation in an impaired state. We hope our reply to ******************** Customer Review has helped clarify the facts and events surrounding his recent claim. Lastly, we would typically point out that ******************** *** was set to remain in full force and effect until December 19, 2022, or a total odometer reading of ****** miles; and that we look forward to the opportunity of providing future coverage during the remainder of its effective term. Alas, we have just learned that ****************** has instead chosen to cancel his ***. With that we will instead express our sincere gratitude for the privilege to have been his *** Administrator, and we wish for him the very best the future has to offer.

• Review fromSonia L

  Date: 07/30/2022

  I purchased a warranty through the dealership. It has proved to be a huge waste of money. The only thing I am getting is numerous call to renew the warranty. That would appear to be the only thing they are good at. Prospective purchasers beware - wish I had read reviews before purchasing.
  

  EasyCare

  Date: 08/01/2022

  It is extremely rare for our office to have the need to contact one of our valued contract holders by phone at the number they have volunteered; and especially not with numerous unsolicited phone calls the contract holder has specifically instructed are not welcome. On the other hand, many of us seem to receive incessant "robo-calls" of the type ********************* describes, from entities with which we have never had a relationship at all. Is there a chance ************** may be able to provide her contract number or the last six digits of her vehicle's VIN, and perhaps the phone number from which the reported calls originate (if possible/available) so we can look into this matter more fully and assist in a remedy? Thank you, EasyCare