Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  
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  EasyCare

  PO Box 2368 Norcross, GA 30091-2368

  
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  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  
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  EasyCare

  PO Box 88238 Atlanta, GA 30356-8238

  

Review Details

• Review fromJason A

  Date: 02/04/2023

  Complete scam. Bought a used Jeep and bought this warranty. Transmission failed in less than a year and ****** miles. Easy care wants all service documentation from before I owned it. That's impossible.
  

  EasyCare

  Date: 02/09/2023

  Thank you for your recent email notifying us of the Customer Review your office has received from Jason Ashmore ([email protected] from zip/postal code: 26035). We appreciate the opportunity to address and attempt a resolution of Mr. Ashmore’s concerns, and we ask that he and the Bureau’s interested readers consider the following response to those concerns as expressed in connection with a recent claim submitted under the terms and conditions of Mr. Ashmore’s vehicle service contract (“VSC”).
  
  As a preliminary matter, please allow us to clarify that Mr. Ashmore’s responsibilities under the VSC do include the following obligation:
  
  To keep this VSC valid, YOU must have YOUR VEHICLE serviced as recommended by the VEHICLE manufacturer. If requested, proof of required service including verifiable receipts showing date and mileage of the VEHICLE at the time of service must be presented in order to have repairs begun on YOUR VEHICLE.
  
  However, Mr. Ashmore’s responsibility with respect to the performance of his vehicle manufacturer’s recommended maintenance does NOT extend to an obligation to provide corresponding verifiable receipts from a period of time or miles PRIOR to his vehicle ownership, and the Administrator did not request such things.
  
  Nevertheless, it does appear that there may have been some confusion regarding exactly when and under what conditions the manufacturer of Mr. Ashmore’s vehicle specified that a transmission fluid and filter service must be performed, in this instance.  For example, Jeep does specify that such a maintenance service is due at the 60,000-mile odometer interval; which did occur and elapse during Mr. Ashmore’s ownership.  However, upon receipt of your notification and further research of the manufacturer’s documentation – it also appears that the transmission fluid and filter maintenance specified at that interval may be restricted to those vehicles used “…for any of the following: police, taxi, fleet, or frequent trailer towing.”
  
  Accordingly, the VSC Administrator has returned Mr. Ashmore’s claim to a “Pending” status and is shortly expecting return contact from his chosen repair facility so that it may continue the claim evaluation in the hope that the VSC’s required prior repair authorization may be applied.  Of course, these efforts are conditioned upon confirmation and verification that Mr. Ashmore’s vehicle is NOT operated under any of the above-referenced conditions; and that neither the vehicle nor whatever damage Mr. Ashmore’s licensed repair facility may diagnose with his authorization are found to represent something other than a defect in material or workmanship of a covered part or be otherwise subject to a VSC-stipulated exclusion, etc.
  
  We sincerely regret any frustration or inconvenience Mr. Ashmore may have experienced, and we trust our reply to Mr. Ashmore’s Customer Review has not only resolved his concerns but has helped clarify the facts and events surrounding his recent claim.
  
  

• Review fromMatt O.

  Date: 01/31/2023

  AVOID THIS COMPANY AT ALL COST! You will sit on hold for a minimum of 45 minutes every time you call so be prepared! My story ( I'll make it short) is my truck has 45K miles performed regular maintenance, the radiator cracked which caused the head gasket to blow and the cylinder head to warp! The customer service reps are friendly but have no clue what they are doing (you will get a different story every time you call.) ************ covered the radiator and the head gasket but refused to cover the $1400 for the cylinder sighting "that the cylinder head should be covered by my power train 60K warranty". Why would the manufacturer have to cover something that had no defect? I called 8 times to talk to a supervisor and or a manager (the dealership called 4 times) and they would not pass the call on. I was frustrated and didn't want to do this but I said I would get my lawyer involved and they basically laughed. I will gladly be taking them to arbitration for this lack of coverage. Do yourself a favor and save your money for the fix if you ever need it. They will weasel out of paying any chance they get. They know they got ya between a rock and a hard place. Also be aware they only cover a car rental for 6 days for around $30. I hope this helps and Good luck!
  

  EasyCare

  Date: 02/07/2023

  To whom it may concern:
  
  Please accept this as our response to the recent “Customer Review” submitted to the Better Business Bureau by “Matt Ostrander ([email protected] from zip/postal code: 84044)”, whose vehicle service contract (“VSC”) and recent claim we have located using the limited information provided. We very much appreciate the time Mr. Ostrander has taken to write and share his concerns, and we ask that he and the Bureau’s interested readers consider the following respectful reply to those concerns and comments.
  
  As a preliminary matter, please understand that while the coverage available under the VSC is certainly extensive, it does not promise to cover the repair of everything that could possibly go wrong with Mr. Ostrander’s vehicle, cure all symptoms, or keep his vehicle in an arbitrarily determined satisfactory operational condition – without regard to cause, circumstance, or adherence to the VSC’s terms. The VSC is neither an insurance policy nor is it an unlimited warranty, but is instead a simple agreement between its Issuing Provider and the VSC purchaser, under which the Issuing Provider agrees to “…repair, replace or reimburse [Mr. Ostrander] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE” – subject, of course, to the VSC’s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined in the VSC as “…the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.”
  
  Additionally, please understand that not all the reimbursement requests initiated by Mr. Ostrander’s repair facility, Salt Lake Valley Chrysler Dodge (“SLV”) during the recent claim have been declined.  Instead, and as Mr. Ostrander acknowledges, authorization was issued for an amount representing replacement of the leaking radiator and the right/passenger side cylinder head gasket – along with related seals, oil, and coolant which would be required for such repairs – in the net amount of $4,194.76, after the VSC’s $250.00 per-visit deductible.  Although every effort was expended in pursuit of the full measure of coverage permitted under the VSC’s terms and conditions, a portion of the repair authorization requested was ineligible for coverage based on the following:
  
  1) As noted, the VSC’s coverage extends only to the repair or replacement of covered parts which suffer a “MECHANICAL BREAKDOWN or FAILURE”, solely due to defects in material or workmanship. 
  2) SLV determined that the initial cause of the overheat symptom for which he had his vehicle towed to their service department was a leaking radiator tank/seam.
  3) Subsequently, diagnosis performed by the professionals at the SLV, and as verified upon independent third-party inspection, confirmed additional engine damage resulting from extreme overheat and operation of the vehicle following the above-referenced radiator failure and leak.
  4) Demonstrated and documented evidence of the worsening progression of overheat damage sustained following the initial radiator failure includes a breached cylinder head gasket, a coolant-washed #3 cylinder with resulting compromise of that cylinder’s crosshatch, cylinder head warpage in excess of manufacturer specification, severe coolant/oil intermix, etc.
  5) Regrettably, these conditions do not represent defects in material or workmanship of the components so damaged, the VSC’s primary foundational prerequisite for coverage. Instead, they match and are consistent with operation of the vehicle in the absence of necessary coolant.
  6) Section E (1) (r) of the VSC entitled: “WHAT IS NOT COVERED” excludes the repair of any MECHANICAL BREAKDOWN or FAILURE which is; “Due to continued operation and failure to protect the VEHICLE from further damage caused by lack of necessary coolants or lubricants;”.
  7) Section C of the VSC entitled: “YOUR RESPONSIBILITIES” stipulates that “Any operation of the VEHICLE that results in further damage, related to the original MECHANICAL BREAKDOWN or FAILURE, shall be considered YOUR failure to protect the VEHICLE and shall not be covered under this VSC.”

  
  Nevertheless, the Administrator conceded coverage for not only the radiator diagnosed as the initial cause of failure, but for the aforementioned parts and labor which would be applicable to replacing the passenger side cylinder head gasket, as the next logical or expected step of sub-damage that MAY have occurred, and on the theory that perhaps the overheat condition which resulted from operation of the vehicle with insufficient coolant after the radiator leak, MAY have led to cylinder head gasket bypass before “customary and reasonable notice of the occurrence of a MECHANICAL BREAKDOWN or FAILURE”.  That authorization, in the net amount of $4,194.76, was provided as a goodwill gesture in the interest of customer satisfaction, which Mr. Ostrander was free to apply as a contribution toward whatever necessary and proper engine repairs his vehicle may require.  Regrettably, the level of extensive damage the engine sustained over and above that contribution, was simply beyond the limited scope of coverage provided by the VSC; and the Administrator is without a way to set aside the incontrovertible physical evidence presented in this case, in favor of a more convenient outcome which conflicts with not only that evidence and the VSC terms by which we are bound, but with the laws of physics and the standards and principles of automotive technology, as well.
  
  Under all these circumstances, we believe the Administrator has acted properly and in full compliance with the terms and conditions of Mr. Ostrander’s VSC; even as we truly regret any frustration or inconvenience he may have experienced.  We trust that our response to Mr. Ostrander’s comments has helped provide the Bureau’s readers with a clearer understanding and perspective of the VSC coverage and the events which took place during the recent claim, and we look forward to the opportunity to provide future coverage for eligible repairs presented in accordance with the VSC terms, throughout its remaining active period.  
  
  

• Review fromLisa T

  Date: 01/03/2023

  Zero stars. This is 100% a scam. Email from ******************************* **-Your Equinox had the rear main seal blow out. My technician found the oil leak coming from between the transmission and engine. After cleaning off the oil and determining exactly where the leak was (the rear main seal) he continued his diagnosis to find the cause of the seal blowing out as they dont normally just failMy technician found the Positive Crankcase Ventilation (PCV) orfice clogged with carbon buildup, which causes excessive pressure in the crankcase damaging the rear main crankcase seal.We called the diagnosis into easy careand spoke with ******* and he stated that repair will not be covered due to carbon buildup not being covered under the contract.Parts and labor to complete the repairs will be $3192.00 plus state sales tax Our diagnostic fee is $159.99 plus states sales tax since Easy Care did not cover that either.Let me know how you would like to proceed. It looks like the parts to complete the repair are 2-3 days away and there is approximately 18 labor hours for the entire repair so with your authorization we could likely have it back to you Friday if you authorized it before noon tomorrow.The vehicle is not safe to be driven as it is currently. There is oil leaking onto the exhaust which presents a risk of fire; also, the engine running low on oil could further damage the internals.
  

  EasyCare

  Date: 01/09/2023

  To whom it *** concern:Please accept the following respectful reply to the recent Customer Review submitted to the ********************** by ********************* *************************** *************** on January 3, 2023, in connection with a recent claim submitted under the terms and conditions of **************** vehicle service contract (***).First, and as a preliminary matter, we very much appreciate the time and consideration **************** has taken to submit her comments, the opportunity to address those comments, and to hopefully correct any misperceptions that *** exist, as well. Regrettably, however, under the terms and conditions of the **** and according to the professional diagnosis provided by **************** chosen repair facility, the claim was not eligible for coverage due to the following:1) The *** extends coverage for the repair or replacement of all eligible components and parts that sustain a MECHANICAL BREAKDOWN or FAILURE, solely due to defects in material or workmanship of (those) covered part(s). 2) Diagnosis performed by the professionals at **************** repair facility has not confirmed a defect in material or workmanship to a covered part, but has instead verified conditions consistent with ************** technical service bulletin (TSB) PIP5093C.3) TSB PIP5093C outlines the likely cause of the condition exhibited by ************************************* to be an accumulation of ice, water, sludge, carbon, or other contaminant by-products restricting the *** system, resulting in excess crankcase pressure which then causes the rear main engine seal to deform and push outward, leading to oil loss and potential subsequent damage to internal engine components due to a lack of sufficient lubrication.4) These conditions and obstructions do not represent defects in material or workmanship to a covered part, the ***s foundational threshold for coverage.5) Section E (1) of the *** captioned WHAT IS NOT COVERED, specifically excludes the repair of a MECHANICAL BREAKDOWN or FAILURE Caused by any external cause such asfreezingwater or Of a covered part damaged by or as a result of sludge, fuel or lubricant contaminationregardless of cause.Of course, by the time the repair facility was able to diagnose **************** vehicle, any ice that *** have also formed during the sub-10 (and even sub 0) temperatures which were present in the days immediately prior, and which *** have contributed to the blockage, was undoubtedly melted. **************** is quite right when she states that it is uncommon for rear main engine seals to fail, although they do sometimes leak a few drops when they become worn over time but it is beyond extremely rare for a rear main seal to completely and suddenly blow out in the fashion diagnosed here, after nearly ****** miles of proper function. In this instance neither the rear main seal nor any other component suffered a defect in material or workmanship; but they were instead subject to excessive pressure brought about by a sludge/carbon obstruction, in the absence of which all indications are there would be no oil leakage or need for repair of any kind.We are grateful for the privilege of being **************** *** Administrator, and truly regret that coverage could not be applied during the recent claim. We look forward to the opportunity to provide future coverage for eligible repairs presented in accordance with the ***s terms and conditions, throughout its active period.Sincerely,Claims Department Automobile Protection Corporation - APCO

• Review fromTiffany R

  Date: 12/21/2022

  Terrible for business!. I purchased this warranty for a 2016 ***** through the dealer, in July 2022. I had to get the car inspected by the dealer in order to complete the purchase. I understand the car is used and would need normal wear and tear items replaced. I have done a couple of oil changes at recommended intervals, replace 2 worn tires, and front/rear brakes and rotors. However, during the rear brake/rotor maintenance I was told my calipers would not retract. I do not know what calipers are nor have I been told they were going bad or needed replacement till now. Well, I have the full total care coverage which is supposed to cover the calipers, and was told by the warranty company to have the mechanic call and place a claim. The mechanic calls and says the claim was denied due to the customer not properly maintaining this part! Well, I called Easy care and the agent says they denied it due to rust. I replied how would I know if this part has rust, I've had the car inspected probably 4-5 times now and no one stated my calipers were rusted or needed repair. Otherwise, I would have replaced them! I've even had my brakes looked at by the dealership and they didn't even say anything about my calipers! This replacement costs over $1000! for something, I did not even know needed replacement. Do NOT go with this company, or I guess make sure when you purchase a used car it's inspected with a fine tooth comb! Do not trust these guys, be warned.
  

  EasyCare

  Date: 12/27/2022

  To whom it may concern:
  
  Please accept this as our response to the recent Customer Review submitted to the ********************** by ********************************************** **************** from **********************), whose vehicle service contract (***) and recent claim we have located using the limited information provided. As always, we very much appreciate the time *********************************** (TRT) has taken to write and share her concerns.
  
  First, we are obligated to remind TRT and the Bureaus interested readers that although coverage available under the *** is certainly extensive, it does not promise to cover the repair of everything that could possibly go wrong with TRTs vehicle, cure all symptoms, or pledge to keep TRTs vehicle in an arbitrarily determined satisfactory operational. Unfortunately,the *** is not an insurance policy or an unlimited warranty, but it does agree to repair, replace or reimburse [TRT] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.
  
  Regrettably in this case, rather than a defect in material or workmanship, TRTs chosen repair facility a ********* location in ********, ********* (RF) reported that the pins/slides on which the rear brake calipers are designed to float, were locked up or frozen solely due to rust.  The Administrator did NOT state or imply that TRT was somehow responsible for the rust that caused her rear caliper pins/slides to seize, it did NOT itself diagnose TRTs complaint, and it did NOT inform or imply that TRT was somehow negligent by failing to perform unspecified maintenance.  Clearly,neither TRT nor any other party would intentionally cause such a thing, and under normal circumstances would be as unaware as the *** Administrator that the calipers were in imminent danger of locking up for that reason.  And yet, that was the one and only diagnosis provided by RF one that does not represent the ***s requisite defect in material or workmanship, and which is also specifically disclaimed by the *** which excludes repair Of a covered part which is damaged byrust or corrosion, regardless of cause;
  
  Obviously, we regret the frustration and inconvenience experienced by TFT, and the Administrator is in no way assigning blame or placing fault for the condition diagnosed by RF upon any person, for any reason, or under any circumstance whatsoever.  Nevertheless, all available information provided by RF indicated that in the absence of the rust-caused seizure of the brake calipers, they would have continued to perform the function for which they were intended without objectionable symptom or a need for replacement of any kind.  We are sorry the *** was unable to assist with the replacement of calipers seized by rust, but we look forward to future opportunities to assist with the repair of eligible defects in material or workmanship presented in accordance with the *** terms, throughout the remainder of its active term. 

• Review fromMaria C

  Date: 12/19/2022

  Worse service Ive ever had! Not worth paying for the additional tire insurance. Rude customer service representative.
  

  EasyCare

  Date: 12/20/2022

  Dear BBB Representative: Although the vehicle service contracts ("***") our office administers are not insurance products, we would very much appreciate the opportunity to research the interaction and opinions expressed by "*********************** ************************* ***************", and provide responsive clarification or comment. However, we have thus far been unable to locate a corresponding *** or record of contact using the limited information provided. If "*********************** ************************* ***************" is able to provide a corresponding *** number, complete VIN, and the full first and last name of the customer to which the *** was issued, we will do our best to perform that research and address the concerns expressed, as soon as we are able.

• Review fromTracey S

  Date: 12/19/2022

  Easy Care *** coverage is not a customer service business. ******************** may be the worst representative of customer service that I have ever experienced. I was recently involved is an automobile accident which caused my vehicle to be totaled by my ****************** but fortunately, I had paid for *** insurance, and would be covered is case of such an incident, or so I believed. Not only does Easy Care not take into consideration a loss that the client may have incurred, they also make it an EXTREMELY difficult process close out the remaining balance of my loan (which is why customers choose *** Insurance). in order for Easy Care to complete the *** insurance process, there are certain documents that they require, I have submitted documentation after documentation to this company and not only does it take weeks for them to process the documents, they will not let you know if the documents they received are correct!! i have had to call several time to see if they received my submitted documents, only to find that these documents were not sufficient. this process being dragged on for so long causes the customer to continue making payments on the totaled vehicle. I would not advise anyone to use Easy Care *** Insurance to cover the remainder of loss you may incur, not only will you have to deal with your loss, and possibly injury, Easy Care will make the completion of this process very difficult. NEVER AGAIN!!!
  

  EasyCare

  Date: 12/27/2022

  EasyCare appreciates the time put into expressing concerns over the *** Claim process. Please note that the *** Deficiency Waiver Addendum is not an insurance product, but rather a debt waiver contract. Our records indicate that the loss was reported to our office on November 28, 2022 at which time a list of the required documents and instructions for submission of the documents were sent to the customer via email. We also have record of the first of the documents being submitted via email on November 28, 2022 and uploaded to the claim on November 30, 2022, at which time a letter explaining the missing documents was generated and sent to the customer via email and regular mail. Additional documents were received on December 6, 2022, and uploaded to the claim on December 8, 2022. Currently, the claim file is missing the cause of loss, insurance check copy, and police report if the loss was due to other than collision. This information was conveyed to the customer when calls to the claim department were received December 13, 2022 and December 19, 2022. We look forward to receipt of the missing documents to complete the claim file and adjudicate the claim. 

• Review fromDorrit M

  Date: 12/11/2022

  Heater box replaced,repair $1700, $100 deductible with dealer. Owned car 3 years.Flat tire repair at local shop, no fee.May depend on level of warranty.
  

  EasyCare

  Date: 12/12/2022

  Thank you for your notification of the Customer Review submitted to the ********************** by ***************************** ***************** from **********************) [hereinafter DM].  We believe we have located the two claims mentioned in that review; and we very much appreciate the time DM has taken to share their satisfaction.  We always endeavor to provide the full measure of coverage for any claim presented in accordance with the provisions of every vehicle service contract we administer; and we look forward to providing future assistance should the circumstance and opportunity again arise throughout the remainder DMs vehicle service contract term.    

• Review fromScott S.

  Date: 11/29/2022

  Easy Care is a rip off. We paid almost $3000 for an extended warranty plan for our Tahoe which just had a transmission issue. Had to have it towed to the dealership...problem number ****they will pay 65 dollars to towing unless you have it towed and extra 50 miles to the purchasing dealership..if we had done that it would have paid 100 dollars...which the tow bill to the closest dealer was 175. Next problem...current state of affairs with no one wanting to work and supposed supply chain issues, broken vehicle gets towed to dealer, they don't even get to look at it for a week..full 7 days...but when dealership calls to get authorization they are told they only cover a loaner for 30 bucks a day for 6 days...what a joke! I will never let anyone I know buy an easy care plan again. Shame on you easy care for charging for a premium service and delivering sub par results
  

  EasyCare

  Date: 12/06/2022

  To whom it may concern:
  
  In response to the recent Customer Review submitted to the ********************** by *********************** ********************* from zip/postal code: 63020-2512) on 11/29/2022, and in connection with a recent claim submitted under the terms and conditions of ****************** vehicle service contract (***), we respectfully submit the following:
  
  1) ****************** *** is not a warranty or an insurance policy, and although the Administrator can certainly appreciate a preference that the *** exceed its scope by providing limitless compensation, it regrettably has neither the capacity nor the responsibility to provide unconditional reimbursement for every demand made upon it, without regard for an adherence to the *** terms by which it, and ****************, are bound.
  2) According to our records, **************** first called our office on the morning of November 16, 2022, at which time he advised he was experiencing transmission symptoms to the extent that his vehicle would not go into drive.
  3) Our customer service representative advised **************** of the ***s claim process, the ***s required prior authorization, available towing coverage when associated with a covered repair including the distinction between potential reimbursements of $100.00 if the vehicle was towed to his selling dealer for a covered repair, or $65.00 if the vehicle was towed elsewhere for a covered repair and asked **************** to please have the repair facility of his choice contact the ***************** as soon as they could but prior to any repair so that we may establish a claim on his behalf.
  4) The next correspondence the Administrator received occurred on November 28, 2022, when ******* Motors in ***********, ******** (SM) contacted our office to report that ****************** vehicle had been towed to their location 10 days before, on November 18, 2022, with ****** miles on its odometer and complaints that it would only go into reverse.
  5) SM advised they had diagnosed material failures to a spacer plate and its respective check ***** (in the transmissions valve body), and they requested prior repair authorization under the *** to replace the failed components to correct the symptom **************** reported.
  6) Minutes later, the Administrator provided authorization for the requested repairs and including the maximum additional benefit of $180.00 for 6 days of rental car reimbursement resulting in a net total of $1,280.59 after the ***s $100.00 per-visit deductible.
  7) Subsequently, on December 2, 2022, SM contacted the Administrator to add two parts they did not originally request, and the Administrator again immediately authorized those.
  8) On the same date the Administrator also received a tow bill from **************** and added authorization for that at the *** permitted maximum reimbursement of $65.00.
  9) The Administrator is currently awaiting receipt of SMs itemized invoice reflecting successful completion of the authorized repairs, and the corresponding rental agreement from a licensed rental agency, in order to issue the respective reimbursements to SM, and to *****************
  

  With that, Im afraid that we are left to only apologize for being powerless to predict when or where a vehicle may experience an unfortunate breakdown, anticipate how far from a vehicle owners selling dealer such an unexpected breakdown may occur, cancel or discount the fees an independent towing agency may charge for their service, or assume unbridled blame,accountability, and liability for a current state of affairs with no one wanting to work and supposed supply chain issues. 
  
  We also recognize, sympathize with, and regret the frustration and inconvenience **************** reports experiencing.  However, the record proves the Administrator provided the full measure of coverage available under the ***; and that it did so as expeditiously, as diligently, as compassionately, and as efficiently as humanly possible.  We remain grateful for the privilege to be ****************** *** Administrator, and we look forward to the opportunity to continue providing coverage for eligible repairs presented in accordance with the ***s terms and conditions, throughout its active period.
  

• Review fromSusan S

  Date: 11/02/2022

  Horrible business. They should be ashamed for taking people's money. Won't pay for anything. You have to put so much money out first and then if they deem it that they'll pay its only for some of the repair not all. I'm out $1000.00 and they haven't even approved anything to be repaired with the transmission. Call and get out now while you can.
  

  EasyCare

  Date: 11/07/2022

  Dear Better Business Bureau representative:We kindly ask that the Better Business Bureau (BBB) and its interested readers accept what follows as our response to the recent Customer Review submitted by *********************** ************************ ***************. We very much appreciate the time **************** has taken to write and share her concerns, although it does appear that several clarifications and/or a bit of context with respect to this first and only claim submitted under the terms of Ms. ******* vehicle service contract (***), may be in order.As a preliminary matter, please understand that while the coverage available under the *** extensive, it does not promise to issue spontaneous authorization for the repair of everything that could possibly go wrong with Ms. ******* vehicle, cure all symptoms, or pledge to keep a vehicle in an arbitrarily determined satisfactory operational condition without regard to cause, circumstance, or adherence to the ***s terms. The *** is neither an insurance policy nor is it an unlimited warranty, but is instead a simple agreement between its Issuing Provider and the *** purchaser, under which the Issuing Provider agrees to repair, replace or reimburse [***********************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject, of course, to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined in the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.The PRIMARYCare coverage **************** chose for his ***, establishes eligibility for repair or replacement of only the specific components listed and named within its 10 individual categories of covered parts. Any part not specifically listed within those categories is therefore, unfortunately but simply, a non-covered part. During the recent claim to which **************** refers, her and Mr. ******* chosen repair facility (**) requested the ***s prior repair authorization to weld/repair a leak at a muffler/exhaust pipe, replace worn out rear suspension toe links, and replace the vehicles transmission. Unhappily, no exhaust or suspension components among which are and would be the requested muffler(s)/exhaust pipe(s) and suspension links are listed within the ***s 10 categories of covered parts. Consequently, they are non-covered parts which are additionally disclaimed by section E (4) and (9) (d) of the *** entitled WHAT IS NOT COVERED which excludes Repairs to any non-covered parts and/or the exhaust system With respect to the vehicles transmission, and a reported symptom of hesitation under acceleration, the diagnosis thus far performed and reported to the Administrator with ********************* authorization, consists of discolored fluid and a mild/moderate accumulation of metallic silt/debris on the transmissions pan magnet. To be sure, this initial appearance is not what one might expect to find inside a brand new transmission, for example; but it also does not alone condemn the entire transmission assembly, obliterate any possibility of repair, or even a maintenance procedure, instead of replacement, nor does it identify an underlying cause of failure responsible for the hesitation symptom reported. Please understand that the Administrator is most certainly NOT claiming that IT knows what the condition of the transmissions internal components is, or is not; nor does it presume to guess what defect in material or workmanship to those components may exist, what it may take to repair the unknown level of damage, or whether such damage would result in the symptom described. But, that is precisely the point, for based on all known information provided to the Administrator to date, ********************* ** does not know and/or has not demonstrated that diagnosis or those findings, either and the *** is not an instrument designed or permitted to discard its obligation for due diligence and issue automatic, perfunctory authorization for every verbal demand made upon it, without knowing why or whether the ***s most foundational prerequisite for coverage has been met. Moreover, and as the BBBs readers surely know and appreciate, the type of diagnosis that has yet to be completed on ********************* transmission is performed hundreds if not thousands of times each week by trained technicians nationwide. Accordingly, the Administrator quite properly asked the ** to obtain Mr. ******* authorization for teardown to diagnose the problem reported, pursuant to section C of the *** entitled YOUR RESPONSIBILITIES, and to please call us back with the results of their findings so that we may resume the claim evaluation. ********************* claim is pending the result of that diagnosis, performed with their authorization as the *** provides; and the Administrator remains ready, willing, and able to resume the claim evaluation in part by assigning an independent mechanical inspector to verify those findings just as soon as they are reported, and prior to the completion of any repair. Under these circumstances, we believe the Administrator has acted properly and in full compliance with ***************** ***, and we look forward to the opportunity to resume this and any/all future claims for eligible repairs presented in accordance with the *** terms, throughout its remaining active period.

• Review fromJames S

  Date: 10/26/2022

  EasyCare is a rip off. I paid for the gold standard policy - almost $3200. I just had to pay $3500 for a repair to my van because they consider carbon buildup as corrosion. I spoke to other mechanics who agree that carbon buildup is NOT the same as corrosion! They spell out everything in their contract but when it came to my vehicle needing repaired, they found a way out of paying for it. My salesperson was very good at convincing me any major repairs would be taken care of by my policy. The technician at the dealership explained about how the piston rings became aligned and allowed for oil to get above the piston and with the combustion caused the carbon buildup. I am not a mechanic. I had nothing to do with the piston rings becoming aligned and oil getting through past the piston so I cannot understand how and why the warranty company will not cover it. This company is a scam! Thanks for nothing EasyCare. Also, I could not get a supervisor to have a discussion with me about it. I was told I would have a call back from this particular supervisor in no more than one hour. That was a week ago. I talked to a senior adjuster who told me the supervisor was too busy to talk with me. I wish someone from the company would have the courtesy of talking to me and using some common sense when it comes to this. I guess they just assume everyone has $3500 just lying around in their ***** cash drawer. Totally disappointed in EasyCare. EasyCare - I would give you zero stars but this website is making me put at least one start so I can submit my review!
  

  EasyCare

  Date: 11/02/2022

  To whom it may concern:Please accept this as our response to the recent Customer Review submitted to the ********************** by ************************* ************************** ***************, whose vehicle service contract (***) and recent claim we have located using the limited information provided. We very much appreciate the time ****************** has taken to write and share his concern, and we ask that he and the Bureaus interested readers consider the following respectful reply to this concerns and comments. As a preliminary matter, please understand that while the coverage available under the *** is certainly extensive, it does not promise to cover the repair of everything that could possibly go wrong with ******************** vehicle, cure all symptoms, or pledge to keep a vehicle in an arbitrarily determined satisfactory operational condition without regard to cause, circumstance, or adherence to the ***s terms. The *** is neither an insurance policy nor an unlimited warranty, but is instead a simple agreement between its Issuing Provider and the *** purchaser, under which the Issuing Provider agrees to repair, replace or reimburse [******************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject, of course, to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined in the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.Please understand that not all the reimbursement requests initiated by ******************** repair facility (**) during the recent claim have been declined. Instead, authorization for the repair of a leaking rocker arm spool valve has been issued in the net amount of $553.47, after the ***s $250.00 per-visit deductible. Regrettably, in this case, ******************** chosen ** suspected the Check Engine light symptom he reported was due to fouled spark plug(s), which are non-covered parts; and that they believed the reason for the fouled spark plugs was that the piston rings on the engines rear bank of cylinders were stuck by carbon deposits, causing excessive amounts of engine oil to reach the combustion chamber(s). However, the Administrator was obligated to inform the facility representative that if their suspicion was correct and their diagnosis complete, carbon-stuck piston rings alone would not be eligible for replacement under the *** since such a condition would simply represent contamination with the by-products of internal combustion, however unintended; but would not be an example of a defect in material or workmanship of a covered part, the ***s most foundational prerequisite for coverage. Please understand that the Administrator is in no way assigning blame or placing fault for the condition theorized by the ** upon anyone, for any reason, or under any circumstance whatsoever. Moreover, ****************** will recall that our customer service representatives clearly explained to him that the Administrator was not suggesting that carbon stuck piston rings were equivalent to corrosion, or that the *** could not assist with the ring replacement on the basis of the presence of corrosion; only that the two conditions were similar inasmuch as the effects of neither would represent the ***s requisite defect in material or workmanship. Indeed, due to the extremely brief period of time which elapsed between his vehicles arrival at the ** and that conversation, along with the appearance that the ** was presenting a theory based on prior experienced or hunch but one that they may not have confirmed as applicable to ******************** vehicle our representative compassionately implored him to ask the ** to contact us again with the true findings they may discover once their diagnosis was completed with his permission; and that we would be happy to resume the claim evaluation if they found something other than what their initial suspicions suggested. Alas, we never heard from the ** with any new or additional information. Under these circumstances, we believe the Administrator has acted properly and in full compliance with ******************** ***, in every respect; even as we regret the frustration the gentleman has expressed. We are grateful for the privilege to be ******************** *** Administrator, and we look forward to the opportunity to continue providing coverage for eligible repairs presented in accordance with the *** terms, throughout its remaining active period.