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Customer Review Ratings
Average of 15 Customer Reviews
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Review fromAngellika M
Date: 11/01/2023
I shipped my iPhone on September 28th, 2023 and it was approved to get a $70.00 ****** gift card and I received an email on October 5th, 2023 it processing for delivery. Its now November 1st, 2023 I have yet to receive the gift card.I email and phone support @ Phobio and no response. I also Emailed CEO ******************************* and no response.This is my tracking information This is quite disappointing they quick to *** the shipping box and give you 7 days to ship. They should be able ship or email the gift card within 5 business days.
Phobio, LLC
Date: 11/02/2023
Hello Angellika. We're sorry that you have not received your payment. Since you signed up to receive a physical Shop Card, those are delivered in 15 days via ***** We don't see that you contacted our support team at *********************************** Please do so if you are still unable to locate your Shop Card.Review fromBlair D
Date: 01/17/2023
Did not respond when ask about update on balance left on my trade in. Phone number said "we do not have customer service available by phone, please email". I emailed and never heard back. When customer service is your main job and you don't do that well, what kind of company are you?Phobio, LLC
Date: 01/20/2023
Hello ***** and ******! Our Support Director personally responded to your previous email in September as well on 1/17/23 regarding how to view your Apple Gift Card balance. If you are having trouble locating our emails to you, you can view your balance online at *************************************.Review fromRob H
Date: 10/03/2022
Apple uses this company for their trade in program. DO NOT USE THIS COMPANY OR APPLE TRADE IN PROGRAM. Phobio offered 240 dollar on an iPhone 13 Pro that they claimed to be have major crack on the screen. The phone itself always have a screen protector on it. So beware when dealing with them.Review fromKevin C
Date: 08/21/2022
I think they stole my macbook. I sent in a macbook that was quoted for $400 and they offered me $100. Then, when I asked for it back, they said they sent it in the mail but I never received it. DO NOT USE. DO NOT USE.Review fromgabe b
Date: 06/15/2022
went to trade in my Mac. they broke it and sent it back. it was in perfect condition and now I'm furious.
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