Reviews

This profile includes reviews for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

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  Anthem Pest Control, LLC

  1406 Halsey Way STE 152 Carrollton, TX 75007-6449

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  Anthem Pest Control, LLC

  1634 West Sam Houston Pkwy N Houston, TX 77043

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  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

Review Details

• Review fromDawn S

  Date: 10/18/2024

  I called them to get a termite bond to sell my house. The sale was within 48 hrs. I explained this to the sales ***. ***** sales *** signed me up for some annual renewal service. WHY WOULD I SIGN UP FOR ANNUAL SERVICE ON A HOUSE I WAS SELLING IN LESS THAN 48 HRS. ***** *** screwed up and now they are calling me daily for a past due payment. I have explained my self daily - and now I'm taking legal action - And they will not let me speak to the owner, they won't put the owner on the phone. I swear this is the worst company to ever do business with. They keep hanging up on me.

  Anthem Pest Control, LLC

  Date: 02/21/2025

  **** *****, Thank you for leaving your review as it allows us an opportunity to not only resolve your concern but improve the experience for all of our customers moving forward. I do see that since the time of your review you were able to speak to the manager over our termite department and have this issue resolved. I do want to apologize for the misunderstanding that occurred between what you needed versus what you received through our sales department. We hope you are enjoying your new home! Take care!

• Review fromJENNYFER C

  Date: 08/22/2024

  ***************** BEWARE!!!******* from DULUTH ANTHEM came to my home on 7/3 at almost 9pm with a promotional "July 4th"deal that ended up not being what he said. Now I am stuck in a contract paying over $50 more per visit than originally agreed.Tried working it out with the office and sent them the correspondence between **************** that shows we discussed the error in pricing I was told the promotion was only for one of the services and the rest would be full price, and I could cancel for $300. ************* I wasn't looking for pest control but was lured in by a fake deal.I should have trusted my first mind and sent him away.

  Anthem Pest Control, LLC

  Date: 02/21/2025

  Thank you for reaching out and sharing your concerns. Im deeply sorry to hear about the confusion and frustration youve experienced with the promotion and contract. This certainly does not reflect the level of service or integrity we aim to provide.I understand how disappointing it must be to feel misled, especially regarding pricing and expectations. The situation youve described is concerning, and we take these matters very seriously. We do not want our customers to feel taken advantage of in any way, and I can see how the miscommunication around the promotion has led to ************** like to personally look into this and see how we can resolve the issue. Ill review the details of your contract and the communication with ******* to determine what went wrong and ensure that you're not paying more than you should be. If there was an error on our part, we will make it right.Please reach out directly so I can work with you to find a fair solution. Again, I apologize for the inconvenience, and we will do everything we can to regain your trust. Thank you for bringing this to our attention.

• Review fromCalvin H

  Date: 07/05/2024

  This company is a complete rip off. The salesperson didn't explain you can't cancel your program you signed up for without these clowns trying to charge you $212. Then they Force you to schedule an appointment you don't want, after 3 attempts, or they will charge you the $212. The customer, in this great country, *******, can't choose when they want to this ridiculous company to come out to your home on your property without paying the $212 penalty. In other words you're stuck with this unethical POS company. Then to make things worse, the first trip out to my home to remove warps from the front of my home, the guy they sent didn't even have a ladder. He also didn't clean up the dead warps from the front of my home. I had to sweep them up myself. What a worthless POS company. I'm canceling my credit card and reporting this business to the Better Business Bureau.

  Anthem Pest Control, LLC

  Date: 02/24/2025

  Thank you for reaching out and sharing your feedback. Im truly sorry to hear that youve had a frustrating experience with our service. Id like to take this opportunity to clarify the situation and address your concerns directly.First, I want to express that we take all feedback seriously, and I understand your frustration. However, there seems to have been a misunderstanding regarding the terms of the agreement you signed. When you signed up for our service, you agreed to a contract that includes specific terms and conditions, one of which is that canceling the service before the completion of the contracted period would result in a reimbursement fee. This is outlined in the agreement and we do make sure all customers are informed about these terms before they agree to the ********** for the scheduling, our policy does require that customers schedule the services within the agreed-upon timeframe to avoid penalties. We try our best to work with customers on their schedules, but if appointments are repeatedly missed or rescheduled without notice, we do have to enforce these terms to ensure we can fulfill the service. Were sorry if this caused any inconvenience.Regarding the issue with the technician who arrived without a ladder and did not clean up the area properly, I deeply apologize for the lack of professionalism you experienced. This is certainly not the standard we strive for, and I will be addressing this directly with the team to ensure that our technicians provide the level of service and care that our customers expect.I understand that you feel upset by these circumstances, and I truly wish we could have done more to meet your needs. If you'd like, I would be happy to personally review your account and see if we can come to a fair resolution that works for you, whether thats a cancellation or some other solution.I regret that weve lost your trust, but Im here to help and make things right if possible. Please feel free to reach out to me directly, and Ill be sure to assist you in resolving this matter.

• Review fromKim W

  Date: 06/14/2024

  Truth in advertising? I think not! My sales representative did an amazing job selling me on the service. His high-pressure tactics worked to a T. I signed up with Anthem Pest Control without doing my due diligence and boy am I paying for it now. Pretty much most of the selling points that I found to be so appealing are the areas in which I did not receive service. I needed pest control in my attic, the technician didn't even leave the ladder to inspect or put in traps. The technician was supposed to get down the spider webs in the garage and other areas, still have spider webs and the technician was extremely tall. I was charged for services twice in a span of less than four weeks and told that my plan only comes with 5 treatments instead of 12. I was supposed to have the entire baseline of my house sprayed (I have no bushes against my house) that did not happen. I was supposed to have my yard sprayed, but the technician did not even attempt to go into my yard at all. The person answering the phone stood ten toes down on the correctness of the charge and offered no alternatives. Had I looked at the lack of accreditation I would have stayed with my former company. This business should be shut down immediately because of their unethical business practices.

  Anthem Pest Control, LLC

  Date: 02/24/2025

  Thank you for taking the time to share your feedback. I truly regret that youve had such a negative experience, and I want to take the opportunity to address the concerns you've raised. As the **************** Manager, its my responsibility to ensure our customers feel heard and that we clarify any misunderstandings related to the services provided.First, I want to acknowledge that we take your concerns seriously, especially regarding the issues you've mentioned with the service and the miscommunication. After reviewing your account and the details youve provided, it appears there were some discrepancies between what was expected and what was delivered. I sincerely apologize for any service issues that fell short of what was promised during the sales ********** seems there may have been some confusion around the specific scope of the services included in your plan. While the sales representative may have outlined a broad range of services, the service agreement you signed details a set number of treatments (5) as you mentioned which appears to be the root cause of the confusion. However, the first two services occur within 3-5 weeks of each other as explained in the Agreement and Contract Verification forms. We strive to ensure that all terms of our agreements are transparent, but I recognize that you feel this wasn't done adequately at the time of the sale. Regarding the pest control work itself, we have a strict standard of care for every technician, including making sure all specified areas, like the attic and yard, are covered. Its clear from your experience that our technician did not meet those standards, and I will be investigating this with the team to make sure that these areas are not overlooked in the future. The spider webs in your garage should have been addressed as part of the service, and I apologize that this wasnt done.Finally, I regret that you felt our customer service team was not more flexible or helpful when addressing your concerns about charges. We always aim to find solutions that are fair and reasonable, and I apologize if you felt the response was rigid. I will personally follow up with the team to ensure we are offering the best possible customer support.I want to assure you that we do care about our customers and that we are committed to addressing any service shortcomings. Id be happy to discuss this further with you and find a fair resolution. If you would like to explore options, please reach out to me directly, and Ill ensure we do everything we can to assist you moving forward.

• Review fromJamaal P

  Date: 07/28/2023

  The customer service is very poor. Communication between the sale, management, and the customer service **** to the fullest. They come and spray and I still continue to see pest and spider and when you call them to report the issue, they always have weirdest excuse or the stupids excuse that they make up. I was inform the reason why I am seeing the pest still is that the spray that is done to house it take couple day to activate. It has been over two when they spray and I am still waiting for it activate. In my **** dream. They are suppose to clean all the spider web and ant nest and any other pest housing around the house so that can cut down the amount of pest that try establish a home around your house. The come up every time and they just completely skip that entire step. When you call customer service they just make excuse and send them out again and have them wasting my time. Not for their poor a** management, they are never available, never return call, and never follow up on the customer service poor service and so overall everyone seem to operate as they are covering for each other. As much as they continue messing up and not doing there job as they should, they never want to issue a refund. I surely will never use this company again.

  Anthem Pest Control, LLC

  Date: 02/26/2025

  Thank you for sharing your feedback. We sincerely apologize for the experience youve described and deeply regret that our service has not met your expectations. We understand how frustrating it must be to feel that your concerns are not being addressed *********** is clear from your message that there were several communication and service issues that need immediate attention, and for that, we are truly sorry. Our goal is to provide effective pest control services and ensure that our customers feel heard, valued, and supported. Its concerning to hear that the communication between our sales team, management, and customer service team has caused you stress, as this is certainly not the experience we aim to deliver.We also understand your frustration regarding the persistence of pests after our treatment, and we want to assure you that your concerns are valid. We will review our procedures to ensure we are meeting the highest standards and making the necessary adjustments to improve the overall experience. Regarding the spider webs and ant nests, we apologize if this step was missed, as it is part of the service we provide.I would like to personally ensure that we address your specific situation in a way that is both thorough and timely. If you would be open to it, I can arrange for a member of our management team to reach out directly to discuss your concerns and explore a resolution that meets your needs. We understand the importance of clear communication, and we are committed to making this right.Once again, we apologize for any inconvenience this has caused and appreciate your patience as we work to improve.

• Review fromShakesha H

  Date: 06/21/2023

  I have made several complaints regarding this company, as upon my first initial service the tech who came didn't not explain anything he would be doing as he stated "you wouldn't understand what it means anyway". To find him only poking around the second floor, and not actually spraying anything but asking about items in the home. upon his exit, I noticed a item missing from my home, in which it was after 5pm on Saturday and I called **** to report the matter, he assured me it would be reported and handled. Later the tech called me accusing me of lying and he didn't remove anything. I later called **** again, advising him of the call, and let him know I no longer wanted services and no longer trusted this company in my home. Fast forward, to being billed, as the termination of services was never filed and now they are trying to charge me $249 for some early cancellation fee, which should have been waived given the request for termination. This company is as fraudulent as they come. I will handle this further with my bank as the rep threatened me with collections filling if I did not pay the early termination fee, as if they didn;t see the reason for said request. Its like y'all tech stole from my home and now the company is trying to steal from my bank account. Run as far away from these ppl and paid ****** reviews they use to ******* ppl into services.

  Anthem Pest Control, LLC

  Date: 02/26/2025

  First and foremost, I want to express my sincerest apologies for the experience youve had. We deeply regret the frustration and disappointment this situation has caused you, and I can understand why you are upset. Your concerns are valid, and I assure you that we take your feedback seriously.The behavior you described from the technician and the lack of clear communication are absolutely not acceptable. Our technicians are expected to provide professional and courteous service, including clearly explaining the procedures they will follow. Its concerning to hear that you were made to feel disrespected, and I apologize for the lack of transparency.Regarding the missing item and the subsequent interactions with our team, we are extremely sorry for the way this was handled. No customer should ever feel their concerns are being dismissed or that they are being accused unfairly. Additionally, I understand how upsetting it must be to experience difficulty in terminating services when you had already requested it.The billing issues youve described, including the early cancellation fee and the threat of collections, are equally concerning. This is not the experience we intend to create, and I want to assure you that we will be investigating this matter to resolve it swiftly. Its important to us that we correct any mistakes and work towards an amicable solution.I would like to personally assist in resolving this matter. If you would be willing, I can escalate this to our management team and ensure that we investigate both the missing item and the billing issue immediately. We can also review the cancellation request you made to ensure everything is handled appropriately.Again, I deeply apologize for the trouble and stress this situation has caused. Your experience does not reflect the high standard of service we aim to provide, and we are committed to making it right.

• Review fromIshia B

  Date: 05/08/2023

  I have several complaints about anthems service on several occasion: when i started my contract they double charged me for my house and someone else house, this took at least 2 months to resolve. Please do NOT give them a card number for a one time payment they will keep charging the card, when SPECIFICALLY tell them NOT TOO. Secondly I had called for ant treatment in my front yard they came out and treated the house across the street from my house, i watched them pull up anthems vehicle and the person sprinkle pellets in there front yard instead of mine. I called informed the person over the phone what happened she told me that, the person knocked on the door no one came to the door and they treated the yard. Of course like i told her the WRONG yard i sat and watched them through my window doing another person yard. Then told me it will be a couple days before someone can come back out to treat my yard. After this incident i just stop refusing services, i have called and told them to put in notes call before coming, they stated they CAN NOT DO THAT. i have rejected service numerous of times, they just keep coming back. Also this last time a person came i assumed he had earplugs in he could not hear me talking to him through the doorbell, rejecting service and again i got charged for service that i don't know if it was done or not. This company has provided me with too many issues, i should not be stressing about, i just want my service contract terminated.

  Anthem Pest Control, LLC

  Date: 02/26/2025

  I sincerely apologize for the many issues youve encountered with our service. Your feedback is incredibly valuable, and I deeply regret the repeated mistakes and lack of attention to detail youve experienced.First and foremost, I want to address the billing issue. Its unacceptable that you were double charged and had to go through such a long process to resolve it. I can understand your frustration, especially when clear instructions regarding payment were not honored. I also want to apologize for the confusion regarding your front yard treatment. It's evident that our technician made an error, and I am truly sorry for the inconvenience this caused. The miscommunication you experienced with our team, along with the repeated attempts to treat the wrong property, is not reflective of the high standard we strive to uphold.Regarding your request to have a note placed for future service calls, it is concerning to hear that this was not properly handled. Our goal is to be responsive to your needs, and I regret that we failed to accommodate your request for a heads-up before service visits.Lastly, I understand that your recent experience with the technician was yet another disappointment. Not being able to communicate properly, especially when you attempted to reject service, is a clear failure on our part. I also understand the added frustration of being charged for a service you didnt receive or approve.Again, I apologize for the trouble and frustration youve had to deal with. This is certainly not the experience we aim to provide. Please allow me to help you resolve this quickly, and I will ensure that everything is handled appropriately moving forward.

• Review fromFaith D

  Date: 04/27/2023

  Steer clear of this harassing company. Techs dont complete the job but the harass you for payment. Ive receive 8 calls in 4 mins followed by 5-6 emails.

  Anthem Pest Control, LLC

  Date: 04/28/2023

  Hello, Im sorry to hear about this negative experience. I have reviewed your account and seen that the reason we have been reaching out to you for collections is due to service being rendered on 02/28/2023 for which we never received payment. I think this is the service you are upset about which is why we came back out on 03/01/2023 to correct the issues for free since that is how our warranty works. However we have not heard from you since then and payment is still owed for the services rendered on 02/28/2023. please contact us at your earliest convenience in regards to this issue. ************

  Anthem Pest Control, LLC

  Date: 04/28/2023

  Hello, Im sorry to hear about this negative experience. I have reviewed your account and seen that the reason we have been reaching out to you for collections is due to service being rendered on 02/28/2023 for which we never received payment. I think this is the service you are upset about which is why we came back out on 03/01/2023 to correct the issues for free since that is how our warranty works. However we have not heard from you since then and payment is still owed for the services rendered on 02/28/2023. please contact us at your earliest convenience in regards to this issue. ************

• Review fromKey E

  Date: 03/08/2023

  On 2 occasions this company has sent out technicians and they did not compete the service. The first occasion the technician pulled into my driveway and sat there in his truck for about 5mins and then pulled off. NEVER got out of the truck. He then sent an invoice saying he completed the service which he never did. I have cameras around my entire house. So I literally watched him do nothing. Second occasion the tech was at my home for about 5mins. Did not spray anything but the front door and in front of the garage and left. He was supposed to spray around entire house, treat the entire lawn, mulch and sweep high areas. None of that was done. The company told me on both situations that the tech was fired. Wow really. They wont have any left if they keep that up. Find a reputable company because Anthem is not it.

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for bringing these concerns to our attention. I sincerely apologize for the poor experience youve had with our service, and I completely understand your frustration.The situations youve described are not acceptable, and Im sorry that you were left feeling dissatisfied with the work performed. Its completely unacceptable that the technician did not complete the service as promised, and we take this very seriously.We always strive to provide high-quality service and ensure our technicians meet the expectations of our customers. Based on your feedback, I will personally investigate these specific incidents to understand what went wrong and ensure this doesnt happen again. Its clear that these two visits were not handled properly, and Im very sorry for the inconvenience this caused.Additionally, I understand how important it is to have clear communication and transparency. Rest assured, well review our processes to make sure that all services are properly documented and completed as agreed upon. Ill also ensure that any necessary actions are taken with our team to prevent further occurrences of this nature.If you're open to it, I would love to resolve this matter for you. Could you please provide your account details so I can review the situation in more detail and address any outstanding concerns? We would appreciate the opportunity to make this right.Thank you for your patience, and I hope we can earn back your trust.

• Review fromKali J

  Date: 11/29/2022

  I told them we always spray around the window frames, door frames ans top of the house bc of the attic. Bugs get in that way to. And i wanted our play set included ans we had ant problems. I was told no problem! Ans that upon signing up they would do a new service Sweap they would blow out behind the outlets, look and access in the attic and inside the house and even include out shed we have out back. NONE of that happened. I was told no contract, cancel at anytime and if i chose to cancel it would be $60 (thats why i was okay signing up ) they sprayed twice at our house. We had 5 spider nest. These spiders were as big as my hand. And 8 fire ant mounds in our yard. Its almost as if there stuff attracted them all. I wanted to cancel for our spray in December bc we have no big spider problem when its cold. They advices they cant just skip bc of contract and i was canceling bc there stuff doesnt work. They only sprayed along the bottom of the house. Suppose to spray the yard to but it doesnt seem like they did. We had to go out and buy our own stuff bc the spiders are a problem with out small children who play outside. Ans we also live along a forest. I had to pay $240 to get out of said contract. I told them they need to speak to whoever goes to houses ans inform them to rely the right information before They get sued for the pyramid scheme they are selling and that i needed an email to confirm cancelation for my records . I never heard a response after that. I called to cancel and they never answered my phone call. I left a message and got an email an hour later confirming cancel. Dont sign with these people. They are expensive and there products dont work. Our grandparents pay $60 every three months for there pest control and they spray and do EVERYThing. And its no contract and have never signed a thing.

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for sharing your feedback, and I sincerely apologize for the frustration and confusion you've experienced. I completely understand your concerns, and I want to take the time to address your situation and clarify any misunderstandings regarding our service ************ seems that there were some expectations set during the initial conversation that were unfortunately not met. I understand that you were told specific services would be provided, including spraying around window and door frames, the attic, and treating your play set, as well as addressing your ant problems. It also appears that you were promised a sweep service, which would include additional treatments and checks inside the house and around the shed, and that these services were not provided as expected. I apologize for any confusion caused by this discrepancy.Regarding the cancellation process, Im sorry to hear that you felt misled. While we do have a cancellation policy, it seems that the details were not communicated clearly, and I understand how this created frustration, especially considering your concerns about the effectiveness of our treatments. I also apologize for the lack of responsiveness when you reached out to cancel; this is not the level of service we aim to ********** terms of your specific pest control issues, I understand that the services provided did not meet your expectations, especially regarding the spider and ant problems. Our goal is to provide effective solutions, and Im truly sorry that our treatments didnt seem to address these issues. Your feedback will be shared with our team to ensure that we improve our services moving forward.I appreciate your patience and feedback, and I want to assure you that your cancellation has been processed, as confirmed in the email you received. If theres anything else you need or if you would like to discuss the details further, please dont hesitate to reach out. We strive to learn from customer feedback and ensure we continue to improve.Thank you again for bringing this to our attention, and Im sorry that we did not meet your expectations.