Reviews

Review Details

• Review fromDiane G

  Date: 05/10/2024

  To the best guys ever at Precise Moving and Storage. From first contact by ***************************** to the owner ***** managing the coordination of my move to ** which got interrupted by a fire at the storage facility that was so stressful to me but handled like heroes from the team at Precise. From picking up what could be salvaged and helping me clean then storing until my moving date. Even transferring my belongings from the soot covered boxes to clean boxes from their stash. Like family, caring and supportive. Cannot recommend highly enough! Just a super bunch of good humans, very rare these days.***********************

  Precise Moving & Storage, LLC

  Date: 05/15/2024

  Thank you so much for your heartfelt and glowing review of Precise Moving and Storage! We are incredibly touched by your kind words and are thrilled to hear that our team, from ***************************** to ***** and the rest of our staff, made such a positive impact on your moving experience. It's heartening to hear that our efforts to salvage your belongings and provide support during this time were appreciated. At Precise Moving and Storage, we strive to treat our customers like family, and your satisfaction and peace of mind are always our top priorities.

• Review fromBob M

  Date: 04/30/2024

  Was not a good experience. They showed up at 3pm on the day of the move and finished at 11pm. We were told AM arrival. When they arrived at our new home they started with 4 movers and a driver. 2 quit 1/2 hour into the move. We helped move our stuff. They broke the steps and said it was a defective step. When we complained they indicated that the step must have been rotten (its 4 years old and Trec). Id admit the 3 remaining guys really tried hard to get it done. Did I mention the original estimate was $10,000. The final price was $19,500 plus. We did a FaceTime estimate and I understand its hard, but double? In addition they told me the suggested tip was 15%. Thats a lot based on the price. The driver said he would report the broken step - 2 months later we have heard nothing. The truck broke down and our belongings arrived 8 days later. Beware! This is one of the worst business experiences in my 69 years.

  Precise Moving & Storage, LLC

  Date: 05/15/2024

  We're sincerely sorry for the negative experience you had with our moving services. We apologize for the delay, unexpected challenges, and miscommunication regarding the arrival time. The incident with the movers and the damage to your steps are unacceptable, and we're investigating the matter to prevent recurrence. We understand the frustration with the cost discrepancy, and we'll review our estimation process to ensure accuracy. Regarding the suggested tip and the delayed response to the broken step report, we apologize for any inconvenience caused. Your feedback is invaluable, and we'll use it to improve our services. Please contact us directly if you'd like to discuss this further. We appreciate your patience and understanding.

• Review fromSombria C

  Date: 03/26/2024

  Very Professional, and great service. The delivery man was the hardest working person I've seen in a long time. Very polite and cheerful.

  Precise Moving & Storage, LLC

  Date: 05/15/2024

  Thank you so much for taking the time to share your positive experience with our moving services! We're thrilled to hear that you found our team to be professional and that you received great service. We take pride in providing top-notch service to all our customers, and it's wonderful to hear that our delivery man exceeded your expectations. We'll be sure to pass along your kind words to him. If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for choosing us!

• Review fromJoseph M

  Date: 03/05/2024

  We just moved my father to an assisted living facility and we needed this done quickly. I spoke to ******* and he arranged everything within a few days. We got him delivered and he was so happy. This means a lot to us and we will recommend Precise Moving to anyone who asks.

  Precise Moving & Storage, LLC

  Date: 03/13/2024

  Thank you for the fantastic 5-star review, *************************! We're thrilled you had a great experience with us and we could provide services to you so quickly. Good luck to you and your father! 

• Review fromAriel N

  Date: 03/04/2024

  I spoke to so many companies and was ready to give up till I spoke with Precise. ******* was amazing and really took his time with me. The guys he sent were fantastic and i could not be happier. Thank you for making my move go smoothly.

  Precise Moving & Storage, LLC

  Date: 03/05/2024

  Thank you for the fantastic 5-star review, *************************! We're thrilled you were satisfied with your move from start to finish and had a great experience with us. Our team strives to deliver exceptional service, and its wonderful to know we hit the *****

• Review fromPeggy M

  Date: 02/14/2024

  Use this company filter your move mine went so good that I cannot say enough about the people at Precise who made this happen. Starting with ******* who signed the contract with me. He is very professional and followed through with all the things he promised. *****, the dispatcher who worked with my ***************************, together they planned the move. The driver, ****, did a great job unloading.

  Precise Moving & Storage, LLC

  Date: 02/16/2024

  *********************, thank you so much for the review! We are glad to hear that youre experience with us was great. We are committed to providing exceptional service to our Customers. Good luck to you in your new city:) 
  

  Thank you again for taking the time to share your feedback with us its always appreciated.

• Review fromAssaf H

  Date: 02/14/2024

  This company had a great attitude from the start. We spoke with ******* and he took his time to explain everything without overtalking ** or being pushy. He answered all of our questions and we felt very comfortable. We will definitely recommend them to anyone needing a mover.

  Precise Moving & Storage, LLC

  Date: 02/16/2024

  *********************, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with *******. He's one of the best and a great asset to our Team. We are committed to delivering high-quality service, and your feedback is a great encouragement to us! 

• Review fromisaiah G

  Date: 01/29/2024

  I hired precise moving and storage for my love to ******* and I could not be happier. The guys were amazing and everything went very well. I will let everyone I know to use this company.

  Precise Moving & Storage, LLC

  Date: 05/15/2024

  Thank you for your glowing review! We are delighted to hear that you had a positive experience with our moving services. Our team strives to provide excellent service to all our customers, and we're thrilled that our delivery man left such a positive impression. We'll be sure to pass along your kind words to our crew. If you ever need assistance in the future, please don't hesitate to contact us. Thanks again for choosing us and for your kind words!

• Review fromTedder G

  Date: 01/27/2024

  I hired this company because of its 5 star rating with the BBB. How quickly the rating went from 5-3 in a few weeks. I am having the worst experience with this company as far as honest communication and I have to be the one to initiate all communications. Things started off okay. ****** appeared professional and easy to reach. The loading (Jan 10) was passed off to Allon who with ****** loaded the truck and updated our estimate. Yes it doubled but that was because we added more items than was originally estimated. They were great, quick. We were then passed off then to *****-Dispatch. Heard nothing for 5 days, (Jan 15) called ******-no response, then *****, who got in touch with ***** the dispatcher. He called back immediately and left a message that the driver ******** was en route and would be there end of week. (Jan 19) or by beginning of next week (Jan 21). It is now January 27th and we are closing in on the 31 day guaranteed delivery date of (Feb 10) Called ******** today and he said hed call me back in 5 minutes. Tick TockJust heard back from the dispatcher via text 3-4 more days, lots of deliveries along the way and the weather may slow them down further Stay tuned readers for the conclusion of this move.

  Precise Moving & Storage, LLC

  Date: 05/15/2024

  We're truly sorry to hear about your experience and the frustrations you've encountered during your move. We understand the importance of clear communication and timely updates throughout the moving process, and we apologize for falling short of your expectations in this regard. We will address the issues you've raised with our team to ensure that we improve our communication processes and provide a smoother moving experience for our customers in the future.
  Thank you for bringing these issues to our attention, and we apologize for any inconvenience caused. If you would like to discuss this matter further or if there's anything else we can do to assist you, please don't hesitate to reach out to us at *************************************************

• Review fromRyan B

  Date: 01/22/2024

  You know when you scroll past the negative reviews to see the positive ones? STOP SCROLLING and believe me. DO NOT USE THIS COMPANY. Shame on the BBB for the A rating they've given them and showing them as an accredited business.They will lie to you and tell you they are a carrier as opposed to a broker. But they ARE a broker meaning one truck will come pick up your stuff, bring it to a storage facility, then days or even weeks later a different truck will get your belongings and finally bring it to you. Both drivers, told me they are incredibly underpaid and really don't want to be there doing that job.BIGGEST ISSUE, they underestimate your amount of items by cubic feet so you think you'll pay one price and it ends up being DOUBLE. DO NOT USE.Once you start trying to get in touch with people, the sales person you sold you the job stops responding and it becomes a dispatch issue. Then when you say your grievances they say they'll tell management and get back to you with a resolution but they don't and leave it to another person, *** in dispatch. He'll say he can't do anything and you'll need to go through ******* in dispatch. But once you go off about all the issues and say *** told you that she is in charge of fixing price issues, she tells you that *** actually owns the company and doesn't understand why he's throwing her under the bus. Then you look into who ******* is, and she owns her own company INSTA MOVERS, who is not accredited by the BBB and has an F grade. They are all working together and overcharging by double what they promised. How do I know that for certain? My truck was supposed to come on a Saturday but dispatch called and said then truck broke down and it would now come on Sunday. Almost simultaneously the salesman emailed and said the person who was being picked up before me had WAY more stuff than they said and the truck would now come Sunday. They are under-estimating cubic feet of what you have and then say you have more items than said.

  Precise Moving & Storage, LLC

  Date: 05/15/2024

     We sincerely apologize for the negative experience you've had with our services. We strive to provide transparent and reliable moving solutions, and we regret any miscommunication or inconvenience you've experienced.
     We take your feedback seriously and will investigate the issues you've raised with our team. We aim to provide accurate estimates and timely communication throughout the moving process, and we apologize for any discrepancies or delays you've encountered.
    Regarding your concerns about being misled about our status as a broker, we assure you that we are committed to transparency in all our dealings. We apologize if there was any confusion in this regard, and we will take steps to ensure that our customers fully understand the ********************** process.
  We apologize for any inconvenience caused by the discrepancies in the estimated and final costs of your move. We understand the importance of accurate pricing, and we will review our estimation process to prevent similar issues in the future.