Reviews

Review Details

• Review fromKaren W

  Date: 02/26/2024

  So very unhappy!! You can never, ever get anyone on the phone. It is all chat. We have not been able to use texting since the 21st of February and this is 89% of our business communication. They don't get back with updates and only got an email on the 23rd ... Our apologies for taking long than expected. We will notify you by email once it is resolved...Really....?? by email and no update on a status! We have been using them for several years and to have responses like this is no acceptable.
  

  Vonage Business Cloud

  Date: 03/14/2024

  Hi *****,Thank you for contacting Vonage. We do apologize for your experience. We're happy that we were able to assist you resolving your issue.

• Review fromJolene B

  Date: 02/23/2024

  I decided to get the vonage app for my new company because I thought it would be more convenient than carrying two phones around. The concept is great but the app was terrible. Half the time when I would get calls they wouldn't come through if the app wasn't opened. I would be at my desk and get an email notification that I had a voicemail but my phone hadn't rang. I would open the app and then it would show the missed call. I started to keep the app open in the background but if I was using a different app when someone called, it would ring but wouldn't let me answer the call. I would then access the call log to try to call them back but the missed call history would take almost 30 minutes to update so I could see who called. I finally had enough and decided to get a second cell phone. Before activating my account with ********************** I asked the sales person if I could port my number if it didn't work out. This was important because I would have thousands of dollars spent on marketing that would have this number on it. They assured me I could. What they failed to inform me about was that the number they were giving me was a landline and only a few cell providers can port landlines. After spending hours to find a provider that could port the number for me I found out that land lines typically take 7 to 10 days to port so now I won't be able to recieve any calls for up to 10days for my business. Although this may end up costing us thousands, it is money well spent to not have to deal with them again

• Review fromDara F

  Date: 02/16/2024

  STAY AWAY! You will never get them to stop charging you even after canceling. When you call they ask for your bank statements as proof of charges! They admit I canceled the month prior but say I still need to pay this month. Then they state they can't transfer to management.
  

  Vonage Business Cloud

  Date: 02/20/2024

  Hi ****, Thank you for contacting Vonage. We do apologize for your experience. We have reviewed your account and it shows that the account was set up with a 1-year contract. The account is currently closed and you were assessed the balance for the remaining month of your contract. More information regarding this can be found at: ************************************************************************. Please contact us at ************************************************************* as we look forward to addressing your questions and concerns.

• Review fromSlimbolic W

  Date: 11/22/2023

  Vonage Business is the worst service I ever had and had to cancel service to switch to a landline. It's extremely difficult to call anyone in **************** and even after cancelling service, they continued to charge me. Don't waste your money or time with this company.

• Review fromRebecca M

  Date: 10/13/2023

  Have tried to resolve problem for months. Cant get calls from multiple **** land lines. Vonage has been of no help resolving the problem. **** says they are a peerless provider & will not help. I called today to try to cancel service for my business and was told I wasnt an authorized user for a ********************** I own. Working now to try to get out of the contract without a penalty because the service is terrible. This is a medical *********** have had problems getting calls from hospitals, pharmacies, doctors *******************
  

  Vonage Business Cloud

  Date: 10/17/2023

  Hi ********************,Thank you for contacting Vonage. We do apologize for your experience. We have opened several call completion tickets with **** regarding the issue associated with their land lines. Since the issue is isolated to their local wired POTS lines, **** has informed us that said **** customer(s) affected will have to contact them and open up a call routing/completion ticket. We cannot open individual isolated tickets for affected customers due to CPNI. We will contact you shortly to further discuss the findings.

• Review fromMatthew R

  Date: 09/09/2023

  We closed our account with ********************** several months ago, but we're still being billed almost $100 a month. We've opened cases, had back and forth communication, and the company has verified that they've closed our account. WHY ARE WE STILL BEING BILLED??? I can't even access the online account since they've closed it. Crooks!!!
  

  Vonage Business Cloud

  Date: 10/17/2023

  Hi *******,We do apologize for your experience. We have reviewed the account and it has been successfully cancelled. We have also issued you a refund for the previous month. We have appreciated you being a valued Vonage customer over the years.

• Review fromFelton R

  Date: 07/28/2023

  I signed up for their services back in November 2022, its July 2023 and they charge me $97 every month for a service that was NEVER ACTIVATED. I've been reaching out for MONTHS and there's no way to reach a live person, everything is automated and useless. I have been scammed by Vonage. Its been 9 months of charges for VOIP services that are not even activated at all and its impossible to cancel the services. I want my money back in full from November and my services canceled.****************

• Review fromHeather C

  Date: 04/04/2023

  You know when you are so unhappy with a company that you go to leave a negative comment on their site and wish you had researched them before signing up with them to save yourself so much frustration. Well hopefully others will learn from my mistake. HORRIBLE. reporting to BBB, telling the world not to use this company solely based on their HORRIBLE customer service. Almost makes me think they are NOT EVEN A REAL COMPANY and I HAVE BEEN SCAMMED. Currently disputing all charges from the company on my credit card. Keep getting lip service that my case is sitting in que of the cancellation department. Looks like I may be heading to court- just to get rid of this company!!! NEVER USE VONAGE- BUYER BEWARE

• Review fromMansi D

  Date: 03/01/2023

  Absolutely worse phone company. I would not advise anyone to use them. Horrible customer service. There are termination fees which are hidden. Please be aware. I have many small business and will not be using them ever.
  

  Vonage Business Cloud

  Date: 03/07/2023

  Hi *****,Thank you for contacting Vonage. We do apologize for your experience. We have reviewed your account and it appears there may be a misunderstanding in relation to ETL (Early Termination Liabilities) and your account. More information regarding this can be found at: ************************************************************************. Please contact us at ************************************************************* as we look forward to addressing your questions and concerns.

• Review fromRose W

  Date: 02/13/2023

  I have had Vonage for eight years. My account was disabled for fraud alert. I have attempted several times to send an email to the specified email to resolve this issue and also have called the customer service. It hasnt been helpful at all. I have charges on my credit card. I have filed a dispute with the credit card company but Vonage has not made efforts to reach out to me or email me to have this resolved.