Reviews
This profile includes reviews for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 321 Customer Reviews
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Review fromLauren S
Date: 06/09/2022
Orkin came to treat a mice issue I was having. From the first visit I was treated rudely in my own home by the Tech. I asked on three separate visits for Orkin Techs to check my crawlspace and I was dismissed. Finally a Tech confirmed that was the point of entry. So I had been spending money for months for a service that was not ***************** problem. It was only after three visits they told me about an exclusionary service they offered- had I know I would have gotten this day 1 since I was so distressed about the mice in my home. Originally when I booked my treatment, I was told it was a money back guarantee. After the third or fourth visit when I cancelled I asked for my money back since they were so negligent on treating the problem. They said no problem it would come in a check form. That was in late December last year. I since have followed up about 1 or 2 months ago and a message was taken but noone ever returned my call. I am so disappointed at this unprofessional business bordering a scam or false marketing claim. They stole my money, wasted my time and caused severe distress. I would never have chosen Orkin had I know they are a dishonest company that cares so little about customer satisfaction.
Rollins, Inc.
Date: 06/13/2022
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The Branch Manager has reached out to you to discuss your concerns and let you know that the remaining service charge of $225.00 is in process of being refunded to you. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment in providing exception pest control service. Please contact us at ************.
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