Reviews

Review Details

• Review fromChristen B

  Date: 08/16/2024

  If could rank this with 0 stars I would.This company and service is a scam. It does not help you expedite anything or get you closer to having a passport. The fact that they advertise as a "government" service should. not be legal with a .com website. I scheduled my appt with a local passport agency per their instruction after charging me $270+ and I still had to pay the same fees to process my passport legitimately through the government agency.Please stay away from them. They should not be allowed to be in business. This is disheartening and extremely frustrating and now I'm out almost $300 for nothing!

  Rushmypassport.com

  Date: 08/19/2024

  Dear, Christen. Thank you for bringing this to our attention. We are a third-party passport expediting company that offers two types of services. The first is a hand-carry service for immediate travel (2-4 and 7-9 business days). The second type of service is similar to submitting the application without a third party. These services are designed to assist with the application process before, during, and after the passport is processed, and to quickly address any issues to avoid long delays or suspensions that can last for months at the passport agency. It's important to note that no one is required to use our services and all fees are displayed on our order page. The acceptance agent cannot assist with questions or issues after the passport application has been submitted, we can. We provide support throughout the entire process, from application to post-processing, offering an extra layer of protection for those using the standard service tiers. We have canceled your order and will be issuing a full refund. We hope this quick response will prompt you to change your thoughts on our service. We apologize for any confusion regarding what we do.
  
  

• Review fromAlan G

  Date: 07/29/2024

  This is a pathetic business to handle a passport. Don't even try. They will take your money and make life miserable for you! When you have to deal, speak, write to them, it seems they don't know what they're doing. I'm writing this critique to help you avoid what I did - like give them my American passport and money for the application. Avoid them! ************

  Rushmypassport.com

  Date: 07/30/2024

  We apologize for failing to meet your expectations and for any inconvenience this may have caused. Unfortunately, the documents you submitted to us did not meet the **************** requirements, as the application was signed with two different inks. It's important to note that we cannot submit documents to the passport agency that do not meet their criteria. Identifying and addressing these errors is part of the service we provide, as having an application suspended by the passport agency can lead to lengthy delays in resolution. Our goal is to assist you in completing the process smoothly, and we understand that it can be frustrating to have errors pointed out. Thank you for your understanding.

  Rushmypassport.com

  Date: 07/30/2024

  We apologize for failing to meet your expectations and for any inconvenience this may have caused. Unfortunately, the documents you submitted to us did not meet the **************** requirements, as the application was signed with two different inks. It's important to note that we cannot submit documents to the passport agency that do not meet their criteria. Identifying and addressing these errors is part of the service we provide, as having an application suspended by the passport agency can lead to lengthy delays in resolution. Our goal is to assist you in completing the process smoothly, and we understand that it can be frustrating to have errors pointed out. Thank you for your understanding.

• Review fromJenne H

  Date: 07/17/2024

  This is a scam!!! There is nothing they are ******* or doing for you besides causing you to not be able to go on your trip. The only thing this company does is repopulate a form for you and then send you to the acceptance agent who can do absolutely nothing you have to start over and also pay again and now if you were expecting an expedited passport you are out of luck. Shame on this company and is "clear" actually affiliated with this. I am calling **************** to ask for a refund. -5 star review.

  Rushmypassport.com

  Date: 07/18/2024

  Thank you for bringing this to our attention. We are a third-party passport expediting company that offers two types of services. The first is a hand-carry service for immediate travel (2-4 and 7-9 business days). The second type of service is similar to submitting the application without a third party. These services are designed to assist with the application process before, during, and after the passport is processed, and to quickly address any issues to avoid long delays or suspensions that can last for months at the passport agency. It's important to note that no one is required to use our services. While the acceptance agent is correct that they cannot assist with questions or issues after the passport application has been submitted, we can. We provide support throughout the entire process, from application to post-processing, offering an extra layer of protection for those using the standard service tiers. Your order has been canceled and will be refunded in full. 

• Review fromViolet B

  Date: 07/16/2024

  I am new to passport services, and thought this service would aid in getting my new passport. I was disappointed. While paying nearly $150 got me a filled out DS-11 form, I was soon to find out that this service otherwise got me nothing. I went to ***** for my $16 passport photos, and next was directed to my acceptance agent. When I arrived, I learned this location was no longer providing this service. On my own, I scheduled an acceptance appointment with a nearby post office, which charged $35 to package all of my materials. And then we discovered I had no shipping label to send my package to, which also included the $211 some state passport fee. Quickly, post office staff recognized the Rush ******************* was indeed doing nothing to aid in getting my passport sent out easily and efficiently. I got a hold of Rush My Passport customer service, which claimed via phone they will issue my refund within 5 to 7 business days. I got another email from them saying I would need to submit a refund request, which I submitted. I hope they can hold true to their promise and send me my refund.

  Rushmypassport.com

  Date: 07/17/2024

  Thank you for bringing this to our attention. We do not claim to be an acceptance facility. All new, lost, and child applicants must visit an acceptance facility which is always a government entity. We are a third-party passport expediting company that offers two types of services. The first is a hand-carry service for immediate travel (2-4 and 7-9 business days). The second type of service is similar to submitting the application without a third party. These services are designed to assist with the application process before, during, and after the passport is processed, and to quickly address any issues to avoid long delays or suspensions that can last for months at the passport agency. It's important to note that no one is required to use our services. While the acceptance agent is correct that they cannot assist with questions or issues after the passport application has been submitted, we can. We provide support throughout the entire process, from application to post-processing, offering an extra layer of protection for those using the standard service tiers. We have canceled your order, and a refund will be processed. We apologize for any confusion.

  Rushmypassport.com

  Date: 07/17/2024

  Total Amount Refunded
  $148.95
  Voided On:
  Tuesday, July 16 2024
  Confirmation Number:
  120541516359

• Review fromAustin B

  Date: 07/11/2024

  I am so upset. I spent over $200 and only received a completed form. They mentioned the ability to expedite via ***** yet there instructions (after I already paid) require me to go to a ***** for a photo and then take all materials to an acceptance agent. I had to pay all normal passport fees. The Rush My Passport fee got me nothing. When I called for support, all prompts took me to a robot. How is ***** advertising this? How is this allowed?

  Rushmypassport.com

  Date: 07/12/2024

  Thank you for bringing this to our attention. Our records indicate that we have reached out to you and issued a full refund. We hope this will suffice as an amicable resolution to your misgivings regarding our service. All new, lost and child passport applications most go through an acceptance agent. We apologize if this was not made clear. Thank you for being patient.

• Review fromRicardo O

  Date: 05/29/2024

  Total scam, paid for expedited service and process was blocked on a step where i had to call them. Got a robot on the other side that was suppose to call me back but nothing happened. Lost $300 or so and they didnt do anything. Service should be stopped.

  Rushmypassport.com

  Date: 06/27/2024

  Thank you for raising this concern. We sincerely apologize for the delayed response. After carefully reviewing your request, we have processed a full refund as per your request. We are genuinely disappointed that we fell short of meeting your expectations, and we are committed to using your feedback to enhance our service.

• Review fromGrace I

  Date: 04/18/2024

  I saw the previous review, and I feel exactly the same way I wish there was ZERO star rating! They charged you almost $200 for nothing! I needed to fill out the form online, which is the same way as when I applied through the government website. I need to find an appointment time at my local post office, and they don't help you for that, so I had to do that anyway! They said if there is any mistake on the forms, they will send me a message. Well, when I show up for my appointment, if there is any mistake on my forms, the agent at the post office will tell me anyway! They said I will need to pay $179.53 upon my appointment. I asked for the breakdown of this amount, and he couldn't give me that! The government charges $60 for rush orders, and even though my application went through them, I had to pay this rush charge anyway, and that was included to $179! The way they advertised themselves almost looks like they are part of AAA! That is why I fell for it. I'm going to make a complaint to AAA as well.

• Review fromFrancesca B

  Date: 04/03/2024

  If there were 0 stars, Id pick that! They take money from you and do not provide any service! You will still have to make an appointment at a passport office/walk-in and wait your turn. You will have to them expedited fee and pay passport office an expedited fee! You will still have to pay for your passport pictures ! They render no service but pay a feeand for what!?

• Review fromChad S

  Date: 01/31/2024

  Thank GOD for *************************** with Rushmypassport.com. Having never needed a passport in the past it was a struggle to know if I was doing everything properly, and I did not have time to get things wrong. I recently started a new job and within the first month needed to travel out of the country. I had no passport and saw that the average issue time was weeks or months from starting the process. Luckily, ***** answered the phone and within just a few minutes she calmed my numerousness, answered all my questions (there were a lot) and ensured everything I needed I had. It was a tremendous effort on her part and I will not forget it.

• Review fromHeather H

  Date: 01/27/2024

  Like many others, I am highly disappointed that ***** would direct their customers to a scam website. This company masquerades as a ****************** utilizing their URL as "gov.works" and then puts in small font at the bottom of their website that they are not affiliated with a government agency. They prey on people in desperate circumstances that require an expedited passport for travel. It is rare I would pay $250.00 to a company without doing my research, a quick ****** search flags this company as a complete scam (these BBB complaints, Reddit forms, etc all outlining this as scam). I am hopeful this review stops others from giving this fraudulent company their money. The only real service that is being provided is creating your application in a PDF file, which you can do yourself for free. I am hopeful PayPal takes my claim seriously and issues me a refund. I will not be utilizing ***** in any capacity for my passport needs, I am going straight through to **** and I warn others to do the same.