Reviews
This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,964 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLindsay T
Date: 04/30/2025
I purchased tile and materials for a fireplace to be retiled in my home. Then, Home Depot Monrovia #**** contracted my job to *********. I had paid my initial quote for labor and materials, and then scheduled the installation. The total was just under 500 dollars. Once they came to do the install, they said that they were going to charge me $1200 for additional labor and to install drywall that they ripped out without even asking first. Then, when I asked them for an itemized receipt, they said they could not provide one. Which leads me to believe that the $1200 is just some made up number they decided to charge. Home Depot could not give me any idea of what the cost was that high, and I had no choice but to pay it since they already ripped apart my walls BEFORE telling me how much they would charge to fix it. I would like the Home Depot to take responsibility for this terrible error on the contractor's part and for the poor communication by everyone involved. I would like a refund for this amount.
The Home Depot
Date: 05/01/2025
Greetings ******* ******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromDennis G
Date: 04/30/2025
on-line price for item ****** was $17.89. I could have ordered it and picked up in the store for that price. Instead, I went to the store and was charged $29.49 for the item. What justifies such a price difference? I called customer ********************** and they were of no help and referred me back to the store. By my going to the store, I actually saved an employees time of having to go to the self and pull it, so such a price difference is way out of line. The person I spoke to just said that she did not make the prices and could offer no assistance or refund.The Home Depot
Date: 05/01/2025
Greetings ****** *********,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromGeorge S
Date: 04/29/2025
Tried to pick up $800.00 in prepaid doors - took them 1.5 to bring the doors out front - during that time that time management unloading water for 1 hour .. cancelled my order at the storeThe Home Depot
Date: 05/01/2025
Greetings ****** *********,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Home ********************** *************Review fromBRANDI P
Date: 04/29/2025
Purchased washer and Dryer in July 2024.Order #H4131-382127. Delivered and installed by home depot. April 12 dryer stops heating and working altogether. Warranty tech comes out and doesn't have the part to fix. Orders parts, new tech comes out the 29th. He tells me everything will work fine once I get a new power cord. He says from his assessment the installers did not install dryer properly causing loose wires to power surge and fry. Wires were melted and singed. My house could have caught fire!!! I took the cord to the home depot we purchased dryer at and Assist Manager gave me a cord. They are able to get an installer back to hook the dryer up but made a point that they don't usually do this. This was their mistake, they need to fix. I already rearranged my schedule to accommodate their techs, now I have to again to fix so they can fix their mistake. The install might not happen if the time block given didn't suit. I have had to spend time and money going to a laundry mat to dry clothes when I have less than a year old dryer! I am not happy with any of this. I would like my money back for the dryer. I am definitely not satisfied!The Home Depot
Date: 04/30/2025
Greetings ****** ******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSavannah M
Date: 04/28/2025
I ordered an ** fridge through Home Depot when I first bought my house. After the purchase I later found out that the fridge I bought didnt have craft ice (even though a similar looking model did), so I went back and asked to EXCHANGE the fridge for the one that did have craft ice. The guy does all the paperwork and totally SCREWED ME. The first fridge I purchased the extended warranty, and I didnt add on the extra fee for fridge removal because this was a new build home with no fridge in it. When the guy does the exchange he didnt ask any question, just did the whole thing, I assumed it was an even transaction, but later I found out he didnt add on the warranty and instead added the extra fee for the fridge removal. A year and 2 months into owning my ** fridge, the fan broke, and I had to pay out of pocket to fix it because I found out the worker of Home Depot didnt put on my warranty. When I called Home Depot to complain they took no accountability and told me it was my fault for not catching it sooner. My fault? Sure, someone with permanent brain damage trusting an employee to do his job correctly, thats totally my bad. Im sorry I struggle with reading, and apparently so is your employee that helped me- but theyre not sorry. So I wasted over $3k in a bad fridge. $250 on a fridge removal when there was no fridge to remove, and an extra $500 to fix the fridge which the warranty wouldve covered. If you need a new fridge, DONT TRSUT HOME DEPOT!The Home Depot
Date: 04/29/2025
Greeting ******** *****:
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSara D.
Date: 04/24/2025
This has been the absolute WORST customer ********************** with Home **********************. This was our first..and LAST time we will EVER use them We had to buy a new dishwasher. We paid the standard fees for the new one, the installation fee, etc. This was supposed to have happened on April 17th, 2025. Guess what? We not only still have our old , broken dishwasher half out of the spot it was in...but we have the NEW dishwasher, just kind of ...in the middle of our kitchen. It's now April 24th, 2025. The timeline: on april 17, 2025, I found that the dishwasher (new) and old ....were still in the kitchen. Technically, they were supposed (Home Depot) were supposed to be one and done with it the day before. They never showed up(only calling 30 minutes BEFORE the 'time window' ran out (3pm-7pm) to even deal with the dishwasher(s). On the 17th, they DID show up, BUT they left the job unfinished. Why? There was a power issue with the dishwasher....and the breaker box. They weren't trained in handling it they said. So...we had to call our regular plumber to fix it...which didn't happen till the next MONDAY(So all of Easter weekend was ruined, b/c also , our stove stopped working). Monday, 4/21/25: our plumber comes by and fixes the power issue(with dishwasher) then realizes what the Home Depot people did ..with leaving the wires loose. He secured it..said he could do it nice and fast, but t would be $400. We had already PAID Home Depot...so we couldnt do that. Gave Home Depot MULTIPLE chances. We were told...recently...that yesterday..the guy up and quit and they(Home Depot) forgot to call us. Now? We were hoping maybe a 3rd attempt tomorrow(Friday)....and now they tell us Monday(4/28/25). Why? They are all booked up, plus have no plumbers. This is utterly infuriating and insulting at this point. It's starting to feel almost discriminatory, b/c we're in a 'poor' neighborhood despite them having all of our money already Could you all please look into this? We're at nothing but a loss!The Home Depot
Date: 05/09/2025
Greetings **** ********:
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromDebbie & Kevin P
Date: 04/24/2025
Purchased Maytag Washer and Dryer on 4-13-2025. Dryer damaged upon delivery. Denied it. The washer wasn't installed. Hubby installed it 3 days later. A few days later went to use the washer and the on/starter switch did not work. I attempted 5 times before the lid even locked. Then tried again 3 more times and it locked and started. It sounds like the motor isn't turning on as well. I called about a refund or at least an exchange and upgrade for a more expensive set. They refuse and said they can only send another dryer for replacement and send out a repair man. We purchased a 5 yr warranty as well. We haven't even had the set but 11 days. Why would I want a brand new washer repaired? It should be replaced with a new washer. Damaged and not working is unacceptable. I will be taking Home Depot to small claims court for a full refund. You don't sell damaged products or products don't work and tell your customers "Sorry can't help you, go through manufacture company". That's bad consumer relations. I refuse to purchase anymore appliances with Home Depot or do business with them again. And to add, they hire illegal immigrants for their delivery trucks. They don't even speak English. Can't communicate with them properly.DPThe Home Depot
Date: 04/28/2025
Greeting Ms. *********,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromVirginia S
Date: 04/24/2025
I connected with Home Depot for a flooring project in my home kitchen and dining room. Unaware they weren't the actual flooring installers they passed off the job to Floor Pro as their flooring service agency. Service for work at home depot was paid on March 21, 2025. Flooring project didn't start till 2 weeks out as we were waiting on their materials and team to be available. Contractors came out to do the work on a Thursday and were unable to complete the project leaving us questioning our choice of going with home depot and undone floor for Easter weekend. Mind you during installation day there was a lack in communication due to language barriers as none of the team that was present did not speak English but one which left before I could touch basis with him about the undone work. During their visit because of what I was encountering while there I was already on the phone with the store and corporate. The contractors tore out my floors, caused damages to my walls, shelves, and baseboards, and then abandoned the job.Three weeks with no resolution until today, April 24, 2025 letting me no home depot would not be completing the initial project, and no sign of urgency from either company for damages they caused to our home. Despite repeated follow-ups, all Ive received are broken promises and vague *************** trust in Home Depot has been completely shattered. I hired them expecting professional service and accountabilitynot silence and damage. I am requesting:Immediate inspection and repair of damages Prompt and complete installation Compensation for property damage and delays Clear accountability from both Home Depot and Floor Pro This has caused me significant stress, inconvenience, and financial uncertaintyand I will continue to escalate this matter until a proper resolution is delivered.The Home Depot
Date: 04/28/2025
Greeting MS. ********,
Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromZhenbang C
Date: 04/22/2025
Dont buy appliance from home depot because they give only 48 hours to refund or replace if it is defect. they would not responsible as soon as it pass the 48 hours limit. I recently spent $2500 for a kichenaid refrigerator from home depot and it worked only 26 days then stop working. all my frozen foods went bad. I am spending hours and hours making phone calls to deal with manufacture and they refuse to replace it.The Home Depot
Date: 04/24/2025
Greeting ******** **** .
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSam T
Date: 04/22/2025
Home Depot Range Purchase We purchased a range on March 10, 2025 from the Home Depot in ********, *********The range was delivered on 3/25/25.Two or three hours later, we realized it was damaged, and we called the Home Depot in *********They said that the next delivery day for our area was full, and that they wouldnt pick up the damaged range for two weeks. They added that they wouldnt be able to order another one until the range was back at their store.On March 30th or April 1st, I contacted Home Depot through the Customer ********************** web page and initiated a chat with a friendly agent. I asked him if there were any way that we could have the store order the stove before the damaged one was picked up. The agent looked into it and said that he had spoken with the store manager at the Sterling Home Depot. He said that the store manager would order it right away, and that she would call me with the details in the next day or two. I have not heard from her or anyone else from Home Depot.On April 17, I stopped into the Sterling Home Depot, and the woman at the Customer ********************** desk said that she couldnt determine when it would be delivered.I called the Home Depot in ***************** April 22, 2025 and was told that it is on back order and that they had no idea when it would be delivered.The Home Depot
Date: 04/23/2025
Greetings *** Towers :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you.Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.