Reviews

Review Details

• Review fromBonnie B

  Date: 10/22/2023

  After having listened to ****'s extremely lengthy video about her weight loss program, I thought I had finally found something that I could actually afford, so I took her at her word and signed up for the program for "only" $29.99. I immediately started receiving emails - several times a day. More than I could keep up with. And the ones I did read always seemed to be selling something. One was from **** about my "hormonal profile". He wanted me to agree to sign up for something and at the end of the email there was a link to my "hormonal profile". When I clicked on it I got a message that I could save 75 percent. I immediately closed the email, because I did not want to, nor could I spend more money. When I later checked my banking account I saw that the $29.99 + tax and a $10 + charge for a book I had ordered had gone through. But, there was also an additional $10 + "recurring" charge, which I did not approve. Some time later I received a fraud alert from my bank. It was for a $50 + charge from Svelte. I confirmed that it was fraud, which froze my debit card account presenting the need for a new one. I immediately called Svelte's customer service and told them to close my account and complained about what had happened. ********, with whom I spoke, seemed very nice and I later got an email from her saying that my account had been closed and there would be "no further charges". A later email from **** said the same thing. I now have a new debit card and am in the process of contacting all my creditors to change my information. Early this morning I got another fraud alert from my bank. Another $50 + charge from Svelte ON MY NEW DEBIT CARD!!! How the heck did they get the number of my new card??? It certainly wasn't from me! As the old saying goes "if it sounds too good to be true, it probably is". At the age of 75, you'd think I'd know that by now! The emails keep coming. I still haven't seen the book I ordered. It's probably in one of the unread emails.
  

  Svelte Media, Inc.

  Date: 10/30/2023

  Hi ******,
  
  Thank you for reaching out to Svelte Training, We're happy to help.
  
  I would like to confirm that your $29.00 purchase of the  One and Done Workout Program is a one-time payment lifetime access program with no recurring charges to your account.
  
  Additionally, please keep a lookout for emails from Mere and the other Svelte Coaches to receive exercises for specific parts of the body, delicious recipes, and more!
  
  I cancelled the One Minute Abs + Svelte Life Series subscription.
  
  Let me know if you require additional information about the program. I am happy to answer any questions you may have.

• Review fromDonna M

  Date: 10/20/2023

  Do not sign up for anything. They will try to upscale you at every chance they get with every different number possible to get you to buy more. Plus, they sign you up without your permission and charge you without your knowledge saying that you joined, but you know darn well you didnt.So beware !!! SCAM !!! They dont even deserve one star!!
  

  Svelte Media, Inc.

  Date: 10/30/2023

  Hi *****,
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  We are sorry to hear that you are opting for the program.
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued. Please allow **** business days to reflect on your statement.
  
  Feel free to reach out again if you need additional help.

• Review fromKaren H

  Date: 10/03/2023

  Do not fall for this scam. For the $29 USD, you receive a few little recipes, with none of the secret information that is supposed to be life-changing. You have to sign up for $49 a month if you want access to any of that. Also, the emails and text messages never stop. They keep promising to involve you in focus groups and get you on the right track and give you your metabolic profile, but you have to pay additional for that as well. This is a complete rip off. Do not do not do not sign up. The whole thing is misleading from beginning to end. The owner talks about giving you everything you need to get healthy for just $29. That is a complete 100% lie. The begging for more money never stops, and it seems to come from all different kinds of weight loss companies once you join.
  

  Svelte Media, Inc.

  Date: 10/05/2023

  Hello *****,
  
  I hope this email finds you well. I'm sorry to hear about your experience, and we apologize for any inconvenience you've faced. We take customer feedback seriously and would like to address your concerns. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. 
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  I see that you are not under subscription. You only purchased the MetaBoost Connection and Meta Boost Powershots, these are one-time charges. Are you cancelling this program?

  
  If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
  
  Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.

• Review fromAnn P

  Date: 10/03/2023

  I was hopeful that this was going to work for me. Mere seems so sincere. But I now know this is just a marketing ploy. I tried the program the first week. Not only did I not lose weight I gained a horrible skin rash. I cancelled the subscription before the 7-days was up but was charged the $41 monthly fee anyways. Total cost for nothing? About $85. Dont get me started on the ****** emails I have received!!
  

  Svelte Media, Inc.

  Date: 10/05/2023

  Hello ***,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that your 7-day trial subscription has been cancelled. 
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To assist you with the cancelled and refund process, I've initiated the necessary steps. We have issued $41 for one-time charge  Please allow a few business days for the refund to be processed and reflected in your account.
  
  If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
  
  Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.

• Review fromShirlee B

  Date: 10/03/2023

  Unfortunately, same thing here. I purchased One and Done for $29. There is no opt in as they suggest for the additional program with a recurring $49 charge. Its a 7 day trial that you cancel if you dont want. Unfortunately, they delay email response until the 7 days go by then tell you youre stuck. I literally missed by a handful of hours. I sent repeated emails saying I didnt want additional products, only the One and Done program. I used it for two weeks and one morning I attempted to use it and my access had been removed. Now Ive got almost $100 of charges and zero product. Completely scammed!
  

  Svelte Media, Inc.

  Date: 10/05/2023

  Hello *******,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To assist you with the cancelled and refund process, I've initiated the necessary steps. Please allow a few business days for the refund to be processed and reflected in your account.
  
  If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
  
  Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.

• Review fromMary N

  Date: 09/27/2023

  Huge mistake-and an over $50 charge that I never approved. Your inbox gets spammed with awful, shady sales offers every day. And the email the company provides is not functional.
  

  Svelte Media, Inc.

  Date: 09/29/2023

  Hello ******,

  We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges related to the Meta Boost program. We take such matters seriously and are committed to resolving this issue promptly.
  
  

  First and foremost, we appreciate your candid feedback and the opportunity to address your concerns. We understand the frustration and confusion this situation has caused you, and we regret any inconvenience it may have caused. I am happy to clarify that the One and Done Workout Program involves a one-time fee of $29. However, it looks like you also opted into the 7-day free trial of our One Minute Abs + Svelte Life Series. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost. The membership is billed at $49 per month starting when your free trial period is over. No worries, we already cancelled and refunded both charges. 

  Once again, we apologize for any inconvenience you may have faced, and we appreciate your understanding and patience as we work to resolve this matter to your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team.
  
  

  
  
  

• Review fromFrancis R

  Date: 09/27/2023

  It seems I got tricked into this as well on May 20, 2023. I did not know It was a reoccurring monthly subscription and have been charged $52,52 initially in May 2023, then June, July, Aug and now Sept...that alot of money which adds up to $210.08.******************
  

  Svelte Media, Inc.

  Date: 09/28/2023

  Hi *******,
  
  Thank you for contacting Svelte Training.
  
  I am sorry to hear that you are requesting a refund, however, I am happy to assist.
  I am happy to clarify that the One and Done Workout Program   involves a one-time fee of $29. However, it looks like you also opted into the 7-day free trial of our One Minute Abs + Svelte Life Series. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost. The membership is billed at $49 per month starting when your free trial period is over. After reviewing your account, I can confirm that free trial end before the subscription was canceled and as a result, you were charged $49 USD beforehand. We only have 60-day guarantee, however I can do up to 120 days so I can refund 3 more months charges since the charge from September has already been refunded. Let me know if it works for you.=.
  
  

• Review fromShelley B

  Date: 09/25/2023

  This site pushes you into page after page after page of add ons and upgrades. You get lost in it and the $29 they tout ...within seconds becomes hundreds *** hundreds of dollars. I wa duped into spending 5 times the amount they advertised and so far customer assistance to address my desperate need for assistance and clarification has been met with silence. Don't recommend.
  

  Svelte Media, Inc.

  Date: 09/28/2023

  Hello ******,

   

  My name is ***** and I am the ** manager of Svetle Say, I saw you left a review on our website about your order So I just wanted to reach out and explain a little further + see what I can do for you!Obviously, we didn't intend to disappoint you. We would like to see which works best for you to rectify the issue and possible you can modify or delete the review you posted. Please let me know and I'll get it taken care of ASAP for you! Again, super sorry! Allow us to make it right!

• Review fromMichele C

  Date: 09/24/2023

  I had the same thing happen to me as ******************! I was told I was buying the $29.00 version and got charged $44! I've sent them a request for refund but have heard nothing. What now?
  

  Svelte Media, Inc.

  Date: 09/25/2023

  Hi ********,
  
  
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  
  
  I would like to confirm that your $29.00 purchase of the MetaBoost Connection alongside the MetaBoost Powershots add-on for $12 which are both one-time payment lifetime access programs with no recurring charges to your account.
  
  
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued. Please allow 5-10 business days to reflect on your statement. We hope you can delete your review since the issue has been rectified. 
  
  
  
  Feel free to reach out again if you need additional help.

• Review fromKathy S

  Date: 09/24/2023

  I wished I had seen the reviews before purchased the done in one and 2 other products that totaled $75. I also had starting seeing another charge from the company and called and was told that was a 7 day free trial and after a 40.00 a month asked for a refund on that and then the following week and called backed and asked for a full refund because I was within the 60 days full refund no questions asked, but there were questions and I told them I get emails just about everyday but when you get to the bottom there is always something else that you need to buy. You can find her workouts on YouTube for free. Their answer was that they do partner with a third partner that sends out the **** ******* to sell items. To me this is nothing more than a ****.
  
  

  Svelte Media, Inc.

  Date: 09/25/2023

  Hi *********,
  
  
  
  Thanks for reaching out to Svelte Training. We are more than happy to help.
  
  
  
  We are sorry to hear that you are opting for the program. 
  
  
  
  No worries! I'd like to confirm that a full refund of your purchase has been issued. Please allow 5-10 business days to reflect on your statement.  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Since the issue is resolved to your satisfaction, we kindly ask that you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  
  
  Feel free to reach out again if you need additional help.