Reviews

Review Details

• Review fromMichael C

  Date: 11/20/2023

  I tried two serperate radios that did not work. $4600 later and no fix, sending both back. I don’t feel like a valued customer between the 6 week customer wait time, customer service delay, technical support asking basic questions, and the inability to find a unit that will work with my car two times even after I inputted my VIN prior to shipment. A joke, will never use this company again, I’m so happy to be done with this scam.

• Review fromSamantha B

  Date: 10/16/2023

  Infotainment is a JOKE! I have a 2014 Ram 1500 and purchased an 8.4in bezel with manual volume control back in May. Well, the volume stopped working a week ago. I contacted support this morning and they said it couldn't be exchanged but they'd give me a good discount on a replacement. Here's the kicker: I paid $149 back in May and they are trying I charge me $140 today saying there's a $60 discount off the total price. WHERE?!?! Also, Ryan was very rude. What a freaking joke!

• Review fromMichael H

  Date: 09/12/2023

  Ordered a replacement RER for my Jeep Wrangler. System came in, installed with no problems except the UConnect part was not working. Called Customer Service and a Tech and I walked through the Service mode to enable the Bluetooth and reset the radio. We all learned something about the system and the radio is working as original. Awesome service and followup.

• Review fromEdward M

  Date: 05/31/2023

  Placed an order on May 1st. Web site say 1-3 day delivery. It's now May 31st and on parts. Took my money ($2,200) for items they didn't have in stock. When asked about delivery got lots of lip service, told me what they thought I wanted to hear, but not the truth. Finally cancelled the order.

• Review fromKathleen L

  Date: 02/28/2023

  I was provided excellent service and follow-through by Eric *******. He is truly an asset to your organization. Thank You, Kathy ******* **********, WA

• Review fromBrandon D

  Date: 12/20/2022

  Flat rate repair service is a perfect solution! I received the repaired unit back way faster than expected. Customer service as well as technical support were helpful and quick when I had questions. Saved me a bunch of money and headaches!
  

  Infotainment.com

  Date: 12/22/2022

  Thank you for your feedback and for your business!

• Review fromAaron F

  Date: 09/06/2022

  Don't waste your time even if you get verification the item may or may not work with your vehicle... And when you request a return because they stated an item would in fact work with your vehicle when in fact it doesn't they will only give a partial refund and claim they don't refund shipping. I'm sorry but if you screw up and guarantee an item will work and it doesn't you should refund everything not just partial. I will never use infotainment ever again. EXTREMELY DISAPPOINTED!!
  

  Infotainment.com

  Date: 09/07/2022

  Hi Aaron, we are very sorry for any inconvenience your order may have caused you. There are two different bluetooth microphone options for your 2019 Dodge Grand Caravan, you simply just selected the wrong one. Please contact us and we can get you what you need.

• Review fromTimothy M

  Date: 08/30/2022

  Only place that had my part. Shipped very quickly. Installed as soon as ****** dropped it off. Smooth install and programmed easily as well. I am very happy with my purchase. It might not have been the least expensive, but NO ONE else could get me this part. I cannot thank them enough .
  Customer support went above and beyond as well. Kyle was there with answers to any questions I has. Thanks everyone, I will definitely be back!!
  

• Review fromJim O

  Date: 08/12/2022

  Customer support was amazing on 8/12/2022! I had a software issue two years after I purchased my radio; and the tech department (Eric and others) were amazing over the phone troubleshooting my issue and getting it fixed. I cant say enough about the FANTASTIC HELP I received.............
  
  Jim *******