Reviews

Review Details

• Review fromJames J

  Date: 04/01/2025

  I purchased a unit by calling and directly talking to a person there who told me they can program a Sirius XM module for a 2025 Chevrolet Silverado for my customer. After a week I had not received the tracking information and was told it would not work and they were cancelling my order. The lady, ******** I think was her name, was very rude and told me she would transfer me to her supervisor and there was no more discussion and my order was cancelled. This has left me in a very bad situation with my customer. I called back and spoke to a receptionist who assured me someone would call me back. It's been a week and still no reply. They brag about customer service and satisfied customers, but it says only 64% would recommend.

• Review fromScott A

  Date: 02/17/2025

  Great experience with this Company . Price and shipping was excellent . **************** was equally great . Bought the Ram RA4 radio upgrade . Installation was a snap , powered up and works as expected. Will do further business with Infortainment .

• Review fromNicholas P

  Date: 09/10/2024

  I spent a good chunk of my money upgrading my 2013 **** Explorer sport to have android auto. Which the company said was upgrading from version 2 to version 3. The kit came with upgraded Parts new screen Etc. Within 4 months the screen started flickering very rarely shutting off. Now after 11 months the screen really works if it does it's flickering off and on. When I called them after about 5 months from the initial purchase they said I should have bought the upgraded warranty. I spent almost $1,400 on this stuff I shouldn't have had a 90-day warranty to start with. Their answer was to disconnect the battery and reconnect the battery see if that helped which it didn't. They said I should purchase something so that they can fix it I don't remember the exact term that they used. I don't want to spend even more money on this stuff it's a joke probably just going to go back to the parts I have from the old that worked fine. But don't recommend these people wish I never done any business with them

• Review fromDanny M

  Date: 09/04/2024

  I ordered a cargo camera for my ram 2500, they sent the wrong kit and charged a me ***** restocking fee. BUYERS BEWARE!!!!!

• Review fromTerry F

  Date: 06/18/2024

  I ordered a 2019-2024 Chevrolet Silverado Or GMC Sierra ******* OEM Backup Rear Camera LCD Mirror. I received a $1,500 box of electrical equipment with nothing sealing it inside but the shipping label on one end. Inside the box was my 3rd brake light with a camera, my LCD mirror and a small piece of bubble wrap that was just thrown in the box and not protecting anything. Both items freely bounced around inside as the wrap was not attached to anything. The brake light has scratches and Infotainment did not include the camera wiring to connect for video.I contacted customer service on a Saturday to tell them about the missing item. ************************* e-mailed me the following Monday. **** told me he was looking into the issue so I was hopeful. **** eventually insisted they shipped me a wire but I did not receive one. There was literally only my mirror, brake light and a small piece of bubble wrap.************************* actually emailed me a grainy picture and a video of a faceless guy cutting a sealed box open and placing what appears to be 2 items...I suppose to convince me that was my actual order LOL...which was impossible to prove, besides that did nothing for me still not receiving my camera wire that I paid for.Had I known to record my unboxing of Infotainment packages, I would have for my own proof and protection. Many of my truck interior parts including my roof headliner was disassembled before I realized they did not include that wire and I thought I'd wait on Infotainment customer service to fix this...but to no avail.I realize the box I received was the first red flag along with the scratched and unprotected $1,500 items inside Infotainment customer service is terrible so buyer beware. It's a shame because I was interested in other products I planned to purchase. If you can find another company for your item(s), that will be your best bet. BUY FROM A REPUTABLE AND HONEST COMPANY THAT TAKES PRIDE IN CUSTOMER SERVICE!

• Review fromJeff Z

  Date: 04/03/2024

  I ordered a ********************* for my 2016 F250. After installing the radio the *** would not connect. The Sirius worked fine. Infotainment Tech Support asked me to reset the radio and drive my truck around for 4 days to see if it would get satellites to lock on. After 4 days of no success I sent the radio back and waited almost 2 full weeks for a replacement. I opened the box and found a nasty replacement radio - volume k*** cracked, k**** had the paint chipped off and very worn. One push button had damage. The CD slot was filthy with dirt. This thing came directly from a junk yard. I called Infotainment.com and they sent me a RMA. I told them I want a refund and no restocking fee. I asked to speak with a supervisor and was told there is nothing they could do for me. STAY AWAY!

• Review fromROBERT K

  Date: 03/22/2024

  I ordered upgraded car stereo equipment but was sent the incorrect items. I contacted the company and was given a return authorization. I returned the incorrect items the same day I received them. It took a couple of weeks and then received a credit on my credit card. Unfortunately they they retained a 15% return fee that I was not informed about. I have contacted the company but they refuse to give me a full refund. I feel I should have been informed about the 15% return fee when I was given the return. I will be contacting my credit card company to file a fraud charge.

• Review fromColby R

  Date: 01/25/2024

  I shipped out my 8.4 uconnect screen to be repaired (delamination) by this company and got nervous so I researched the company to make sure it was legit and came across the BBB site on it.... which then made me even more nervous from the complaints... but I can tell you there was no need to be nervous. I shipped out the display next day ***** on 1/16/24 (due to the weather didn't get there until 1/19/24. I received an email from infotainment confirming they got it on 1/19/24. Then on the following Tuesday got an email saying the unit was repaired and was being shipped back to me. Just received it back today on 1/25/24 so only 2 1/2 business days later (not including the shipping) the unit was fixed and returned to me. Plugged it in and it works like a charm. So glad I used infotainment.com to fix the screen instead of having to spend a fortune going through the dealership! Well worth it and highly recommend! order #******

• Review fromShane D

  Date: 01/09/2024

  Absolute trash customer service, tried to make an online purchase and had issues so made a phone call just to talk to **** who was rude and unprofessional and then hung up on me. I would do without before I spent a dime with this company!

• Review fromjohn k

  Date: 12/11/2023

  horrible company..took 399 from me then called and said it was going to be $599 which we paid..2 weeks later they had no idea i sent the radio in for repair..now im fighting to get my money back..do not use this company they take your $ and run..