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Business Profile

Home Electronics

FRESHeTECH LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Reviews

Customer Review Ratings

4.09

Average of 219 Customer Reviews

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Review Details

  • David L

    Date: 08/10/2022

    great product delivered in a timely fashion I love it

  • Sean C

    Date: 08/04/2022

    AWESOME PIECE never have to buy another piece with this ****** piece

  • Trevor M

    Date: 07/30/2022

    Perfect I've placed multiple orders everytime the order goes right through and they promptly ship it with 0 problems

  • Garry B

    Date: 07/28/2022

    If you're thinking of wasting money on a puffco or similar devices don't. This is a monster or butterfly whatever you're in the mood for. Just make sure to clean it with cotton swabs and be gentle with the lid!

  • Aris B

    Date: 07/26/2022

    The company's logistics has some issues it seems. I'm patient -- two weeks to ship out a product sucks, but whatever. I received exactly what I ordered, the glass is cool, the e-nail has great style and fit but not so great function. I'm not impressed with it at all, I've gone back to the blow torch. Any sort of correspondence upon order saying "we're backed up, order may take longer to ship" or similar instead of simply creating the packaging label and letting it sit two weeks in silence would be great. The glycerin coil is cool, I like the idea and it works well. The recycler functions adequately. I'd say skip on the e-nail.

  • Nicole J

    Date: 07/26/2022

    Product is AMAZING but does take forever to ship. People saying their product is poor quality, I have never experienced that. Every product I've purchased has been fantastic, new, clean, and shipped very safely. Their customer service staff is responsive and helped make the process smooth when I had an issue with my shipping address. HOWEVER don't pay for expedited shipping. They take a full week just to print the label, it's a waste of money. Except multiple weeks shipping time. But for the quality of the product, I'm totally okay with that.

  • Robin N

    Date: 07/10/2022

    Tried contacting customer service TWICE about an order that was up for expedited shipping because I was leaving the country and hoped to get it beforehand. WRONG, such a scam to pay for 2-4 day shipping just for the company to make the label and never get the product to the carrier 2-4 days later. As of today not a SINGLE update and it's past the 4 day maximum. Going to dispute the charge if they don't get back to me within another 48 hours, this company sucks and I really wanted to like the product too!

    FRESHeTECH LLC

    Date: 07/12/2022

    We respond to all inquires within 48 hours (on business days).

  • Joshua B

    Date: 06/22/2022

    Most of their products are awesome, customer service not so much when asking about my bong dual XL that won't even hit properly. I get clogged up all the time and was told to purchase the bong xl straight tube which is out of stock, apparently this business thinks the spiral coils make the product look so much better, they will force us to purchase an additional $75 for an item that they know should come with the bundle, even if it cost more.

    I have talked with customer service, I showed them a picture of my coil that gets clogged and no real response. I've sent essays of feedback and was a bit angry that I have been fooled and feel like I was conned out of my money.

    I would like a replacement coil at least to see if that's my issue for clogging, I use a fan and blow dryer after cleaning the thing 4-5 times a day.

    They claim this is the best of the best for flower and medical patients would love it, even though my dad cannot even have enough lungs to take a hit, but their bubbler hits real good.

    I don't know the problem with their customer service. Either they know they are using a horrible system with the spiral coils then they are selling me a product that doesn't work great with and I can't return it, if I try it out and it doesn't work great.

    They didn't even offer me like a 50% off for the straight tube(which they stay sold out, i'm going to assume people suck it up and realize they have been duped into buying and say f it and be happy)but I'm not rich, and if it suppose to hit good with the spiral, then I would like a replacement for it at least or the straight tube, I'll gladly send back my other one if it will fix my problem. I will get on zoom and show them my issues, I like their idea and products but treating me badly, compared to others who give up on them and just write 0 stars and give F rating. I'll give 2 stars.

    If I had a big social media following or ******* channel, I wouldn't have to go through this. unfair.

    FRESHeTECH LLC

    Date: 06/27/2022

    Straight tubes should be available for sale this week. Sorry to hear you aren't a fan of the coils.

    Joshua B

    Date: 06/27/2022

    Is my original coil supposed to clog every 5 bowls? I bought 2.5 gallon bags for the even faster cleaning but I shouldn't have to clean this 4 times a day.

    Resolution : replace coil with or admit to selling a flawed product. I asked which item to buy and was told bong dual xl and feel I should have bought a klein. The straight coil is out so I gotta spend a $75 on top of waiting weeks?

    Replacement on spiral or straight tube or return for a different item. I love this product but bong dual cannot be used after a few sessions. I should have been told what I was getting into, no real reviews that aren't sponsored so...

    Love freeze pipe but why treat your customers bad? I'm buying more fp products and going to make a ******* video warning others but say I love most of your products.

    Joshua B

    Date: 06/30/2022

    I think the customer service people were confused, I sent essays giving feedback and also my issue and I think a few different people just read the essay and wasn't sure what I was trying to ask. I'll take it as a mix up.

    They ship fast, almost all of their products are 5 star and are the bongs of the future. I was just so passionate about their products and felt a little pushed back but now very satisfied. I think confusion of my issue was the problem, since I had e-mailed about another question before that.

    TheFreezepipe has reached out to me and has fixed my problem. 5 stars if I can change my rating.

  • Brad R

    Date: 06/13/2022

    They tried to scam me by sending a product that does not fit together. I had to dispute the charge with visa and hopefully I will win. Do not do business with this company.

    FRESHeTECH LLC

    Date: 06/17/2022

    Hi Brad,
    You purchased the Klein Recycler. What parts didn't fit?

    Brad R

    Date: 06/20/2022

    The part that freeze does not fit the bong exactly which causes an air leak when drawing in the air. This has been clearly explained to you for months so it is ridiculous to ask this again at this point.

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