Reviews

This profile includes reviews for Massey Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Massey Services, Inc. has 77 locations, listed below.

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  Massey Services, Inc.

  10 SW 49 Ave Ocala, FL 34474

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  Massey Services, Inc.

  600 Technology Park STE 100B Lake Mary, FL 32746-7122

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  Massey Services, Inc.

  1869 SR 44 New Smyrna Beach, FL 32168

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  Massey Services, Inc.

  1760 S Hunnington Lane Rockledge, FL 32955

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  Massey Services, Inc.

  1495 Evan St., Ste 800 & 900 Oviedo, FL 32765

Review Details

• Review fromJames F

  Date: 12/23/2024

  BBB,I wanted to provide an update to my original input. On Nov 19th the regional manager, **** Block, left me a message saying he had reviewed my situation and would be refunding my last moths payment. He said it would take a "few" days to make it happen. I tried to call the number he left me and got their corporate switchboard. After 10 minutes I got ***** the line. I gave her the name and extension of Mr. ****** I was put on hold for another 10 minutes before giving up. Since then I've neither heard nor seen anything from ************************, a full month later I know that Massey isn't going to keep their word. I'll start sharing my story with everyone I can to prevent anyone else from being ripped off by this unscrupulous business.Vr *** ******

  Massey Services, Inc.

  Date: 12/24/2024

  Thank you for taking the time to share your feedback, ***. We sincerely apologize for the experience youve had and the frustration it has caused. We completely understand your disappointment regarding the lack of follow-up and the delay in processing your refund, as well as the difficulty in reaching the appropriate person to resolve your concerns. This is not reflective of the level of service we aim to provide, and we regret that we have fallen short of your expectations.

  
  We can see our **************** has reached out to you and left a voice message. Your concerns are being handled with the urgency and care they deserve.

  
  Once again, we deeply regret any inconvenience or frustration this situation has caused and appreciate you bringing it to our attention. Your feedback is invaluable and helps us identify areas where we need to improve, both in our communication and in our processes.

  
  Thank you for your patience as we work to make this right. We hope to have the opportunity to regain your trust and demonstrate the quality of service we strive to deliver to all our customers.

  Thank you,
  ********************** Customer Care
  
  

• Review fromRichard C

  Date: 12/10/2024

  Massy lawn serevice i the worst!My b lawn was in great shape last spring but i knew i had to be gone for 6-7 months so I hired Massy to look after it while i b was gone. I came back to such a mess my only solution is to resod the whole lawn.

  Massey Services, Inc.

  Date: 12/11/2024

  Good Afternoon,

  Were sorry to hear about your disappointing experience with our lawn service, and we sincerely apologize for not meeting your expectations. We understand your frustration with the lack of clear communication and results, and we regret that our team did not provide the guidance and care you deserve.

  Your feedback is invaluable in helping us improve, and we take your concerns seriously.

  Our **************** will also be reaching out to you directly to discuss your experience and ensure your concerns are fully addressed. Thank you for bringing this to our attention, and we are committed to making this right for you.

  Sincerely,

  Massey Services Customer Care 

   

• Review fromCharlotte P

  Date: 12/04/2024

  I canceled my lawn service with Massey Services today as my ****************** has declined since they started service on my yard. My immediate neighbor has had the same problems in their yard since using Massey. I've tried speaking to Massey more than once about the shape of my yard and have never been offered advice on how to "fix" it. They would just come by, spray and leave and send a ******* security camera caught one of their techs talking to my neighbor today and he blames my yard for her yard's decline even though the brown spots started in their yard first. Wow, way unprofessional!!!Definitely do not recommend Massey Services for anything!

  Massey Services, Inc.

  Date: 12/05/2024

  Good Afternoon,

  Were sorry to hear about your disappointing experience with our lawn service, and we sincerely apologize for not meeting your expectations. The condition of your yard and the unprofessional behavior you described are unacceptable, and this is not reflective of the service standards we strive to provide.We understand your frustration with the lack of clear communication and results, and we regret that our team did not provide the guidance and care you deserve. Your feedback is invaluable in helping us improve, and we take your concerns seriously.

  Our **************** will be reaching out to you directly to address this situation, ensure appropriate follow-up, and discuss how we can make things right.

  Thank you for bringing these issues to our attention. We are committed to earning back your trust and showing you the level of professionalism and expertise that you should expect from Massey Services.

  Sincerely,

  Massey Services Customer Care

• Review fromJames F

  Date: 11/13/2024

  I recently declined to renew my contract with Massey Landscape Services. In the year I was with them my yard looked the worst since I moved in 8 years ago. The promises they made were not fulfilled. The average service call was about ***** minutes long. I have a ****** square foot lot which takes that long just to cross. Every time we told the tech about weeds or dead spots he said we either over or under watered. Once he said that about a shrub despite the shrubs on either side were in great shape. He reluctantly treated it and it did better. Despite my request for notification before the calls because of my dogs the tech would show up with no notice. In August I looked out to see a stranger walking thru my backyard. When I asked who he was he said he was there to aerate the grass. I called the manager to complain about that and let him know why I wasnt renewing my contract in Oct. He tap danced me about everything, including why I never got the bi-monthly lawn analysis the contract call for. I received no service call in Sept at all. After the Hurricane I called the main office to find out why. I was told they would have the manager call me. About 2 weeks later he called and tried to tell me that I had canceled the contract. I reminded him of out earlier conversation and asked why I would cancel with one month left. I told him I wanted a service call or a refund for the last month payment. He promised the tech would be out the next day. A week later, having not seen the tech, I emailed the companies ****** website about the issue. The response was they were sending my complaint to the manager who had already blown me off. Never heard from him. So as of now I havent seen a refund. I found this whole episode a sad example of customer ********************** by ***** and would never recommend them to anyone.

  Massey Services, Inc.

  Date: 11/15/2024

  Thank you for taking the time to share your detailed feedback, ***. We sincerely apologize for the negative experience youve had with our service, from issues with timely notifications and service quality to your interactions with management. We understand how frustrating it must be.
  
  The situation you described does not reflect the high standards we aim to uphold, and we regret any inconvenience or disappointment caused by these service gaps. We are committed to improving communication and ensuring that the services we deliver are consistent with our promises to customers.
  
  Our **************** has received your concerns and will be reaching out directly with a resolution. We want to understand what went wrong and what we need to work on. Your feedback is invaluable, and we hope to regain your trust through corrective action. Thank you for allowing us the opportunity to address these issues. Once again, our apologies.

  Thank you,
  Massey Services Customer Care

• Review fromCurtis K

  Date: 11/03/2024

  I paid for one year upfront. At the end of year I called them and ask them if they can reduce the price. They said we could give you 5% off. I replied no thanks. I will find another contractor. Three months later, they came by and sprayed my yard without my consent. They sent me a bill for $95 for the application they did without my permission. I called him up and told him I will not be making this payment. I do not have a contract with you and young lady on the other end of the phone said, roll over our contracts . I said not without my consent and the story I thought now they sent it to a collection agency. What a first class outfit. Plus, they couldnt get rid of a weed if a steering right in their face. What a joke.

  Massey Services, Inc.

  Date: 11/06/2024

  Mr. ******** thank you for reaching out and sharing your experience with us. We apologize for the frustration regarding the recent billing and service issues. This is certainly not the experience we want for our customers, and we understand how upsetting this situation must be.
  Our **************** will contact you soon to discuss this matter in more detail and work toward a resolution. Thank you for bringing this to our attention so we can address it appropriately.
  Sincerely,
  Massey Services *************

• Review fromBen P

  Date: 10/28/2024

  I have been a MASSEY customer for at least 20 years. I have them for the lawn, inside and termite control. Have been pleased with the service until this year. At least three of my neighbors that I personally know have stopped the lawn care.I'm close to doing that also.Last year I spent some hundreds of dollars to have a special treatment done to the lawn. It looked fine until this year. The tech does come and spray and listen to my tale of woe, but it seems that since Mr. ******************** has died, the service has also died.Either the gov't has restricted what chemicals cloud be put down , the ******************** powers to be have started to skimp on what is put down,OR as I recently read, St. ********* grass (like everything that grows ) has a life span and it's time for a new lawn..I wish I knew the answer.

  Massey Services, Inc.

  Date: 10/29/2024

  Thank you for being a loyal Massey Services customer for the past 20 years. We truly appreciate your feedback and apologize that your recent experience with our lawn care service has not met your expectations. Your concerns about your lawns condition and the changes in service are important to us, and we want to ensure they are addressed promptly.
  Our **************** will be reaching out to you shortly to discuss this matter in more detail. We value your trust and want to restore your confidence in our services. Thank you again for bringing this to our attention.
  Best regards,
  
  Massey Services ************* Team

• Review fromirina r

  Date: 10/25/2024

  This company just collect money. They never call when they do service never proof paper.Finaly, they did service like they said never was done and I had a withdraw balance Never ever use this service again. Managment is unprofessional people and spoke not polite.If i can i put 0 in there service.

• Review fromAvanish M.

  Date: 10/01/2024

  I used Massey pest control for about a year and Im completely disappointed with their service. I called them and asked to cancel my service the agent scheduled a call with their service manager. I spoke with her and repeated same thing, she said the service will be cancelled. I called them again to make sure the service is cancelled, they said yes the service is cancelled. After the service is cancelled one day their representative came and performed the quarterly service when we were out of country with no network access. When I came back I called them and enquired about that, they were like we will waive off but I asked them why did he came to my place when I cancelled the service. The manager was so rude that when I asked this question she was like what is your problem when we are waiving off and she was like we need an email for cancellation request, I have asked her why didnt anyone from Massey told me that I have to send an email for cancellation, and I asked why your representative told me service is cancelled when enquired received no response to this . i would probably give them zero stars if allowed for their behaviour.

  Massey Services, Inc.

  Date: 10/02/2024

  Hello *******,

  We're sincerely disappointed to hear about your experience with Massey Services. We apologize for the confusion and inconvenience you've encountered regarding your service and the interactions with our team members. We take customer satisfaction very seriously, and your experience falls short of our standards.Please know that your concerns have been escalated, and a representative from our **************** will be reaching out to you shortly to address this matter further. We value your business and are committed to making this right. Thank you for bringing this to our attention.

  Kind regards,

  Massey Services Customer Care

• Review fromVivian n

  Date: 09/24/2024

  I had to cancel the lawn service with Massey after 15 years of service. They were doing well before but lately my grass never get green, and ***** spots. I called many time to complain, manager came to inspected the yard, not irrigation problem, he said because lack of chemical, nothing they he can do, because the government's rule, not allow to use as much of that chemical . I forget what is the name of chemical he said. Plus, I dont have a good lawn technician, the last time he stated that he did perform the service at around such time and do what such of fertilize and sent me the invoice. That morning I was outside working on flower bed and gardening, did not see any Massey service, so I went look at surveille camera, seeing nothing. So I called Massey, the tech came out next day. I cancelled the service.

  Massey Services, Inc.

  Date: 09/25/2024

  Hello ******,

  Thank you for sharing your feedback and for being a loyal customer for 15 years. We sincerely apologize for the decline in the quality of service you've experienced recently. This is certainly not the level of service we aim to provide.
  
  We understand how frustrating it must be to see your lawn not improving despite treatments, and we regret that this led to your decision to cancel. We have forwarded your concerns to our ***************** and someone will be in touch with you directly to further discuss this situation and work toward a resolution.
  
  We appreciate you bringing this to our attention and allowing us the opportunity to address these concerns. Once again, our apologies. 
  
  Sincerely,
  Massey Services Customer Care

• Review fromMilton S

  Date: 09/11/2024

  We used Massey Services for our Pest Control. Earlier this year we had an issue with Mice in our Attic and where told we need to replace our soffits and, we replace our gables. After this we still had the issue of Mice Dying in our Attic. I asked Massey to deal with this many times over many months, all they did was go into the attic near where the access was to add the traps and added the extra outside black boxes as well. The problem continued, we had to live with smelling dead mice and dealing with the flies afterwards for over 3 4 months, about 6 times! Not once did Massey go up into the attic to where the problem was on the other end of our house! It ended up retaining a local company that only extracts Mice and Pest. They went up into my attic to where the issue is and found the nest within 10 MINUTES, they also found that the Mice chewed through my roof vents to get back to their nest! They are going to seal the vent with Stainless Mesh clean up the nest and sanitize our attic from the smell! The worse part of all of this is that I just went to cancel my service with Massey, and they told me I signed a contract that it will take 30 days to cancel my service, well THEY DIDNT HOLD UP TO THEIR END OF THE CONTRACT! This is a horrible experience we have been through which is finally solved through another company as Massey doesnt really know how to deal with **** and Pest as we have horribly lived through. My wife even recorded the scratching, so Massey finally said, oh you have a squirrel problem not our issue, NOT TRUE! BEWARE OF THIS COMPANY!

  Massey Services, Inc.

  Date: 09/12/2024

  Hello ******,We sincerely apologize for the inconvenience and distress you have experienced with our service and appreciate you bringing this to our attention. It is disheartening to hear that our efforts did not resolve the pest issue in your attic, and we understand the frustration of dealing with a persistent problem, especially when it impacts your living environment for an extended period. Your experience does not reflect the level of service we strive to provide, and we regret that our team did not address the issue to your satisfaction.The challenges you described, are unacceptable. We understand your frustration regarding the cancellation process, and we will review this to ensure we are upholding our end of the contract appropriately.We have your information, and the **************** will contact you directly to discuss this further and work toward a resolution. Your feedback is incredibly valuable to us, and we take it seriously as we look to improve our processes. Once again, our apologies.Thank you,Massey Services *************