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Business Profile

Cleaning Services

WeCleanGarages.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 20 July 2024, I contracted a full-service garage cleaning. Payment was made through Affirm that very day. Although the webpage stated a 2-4 week lapse between payment and service, my service was scheduled for 20 August (see email thread).On August 16, Mr. ********** informed me they had to reschedule the appointment. It was rescheduled for September 10 to include a cost-free shelf (see email thread).Having received no further communication, I phoned the *********************** on September 8 to confirm the cleaning for Sept 10. I was told they would not be able to make the appointment and that my refund would be processed immediately.I then received an email, from a gmail address, stating the job had been completed. When I protested the same, Mr. ********** told me the bill was actually stating the refund was being processed (see email thread).I am required to continue making Affirm payments. Affirm has not received any indication from Mr. ********** that the service was not provided, or that the refund should be issued.

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally had contracted this service (the $299.00 package) on 01/30/2023 as a birthday gift and surprise for my husband. A positive thought and good intention has now been turned into a nightmare. The horrible experience already started with scheduling, which lacked professionalism, responsiveness, timeliness, and consistency. Once it was confirmed that they would come on 02/18/2023 between 9AM-1PM, I received a call and text message on 02/17/2023 informing us that they "wouldn't be able to do the job this weekend" and that they would have to reschedule for some time in April! I cancelled the service and asked for a refund on 02/17/2023 and was told that I would be receiving it within a week/5 business days. I did not receive the refund in the quoted timeframe and was then newly quoted that "the refund will be finished by the end of the month" of March. Then in April I was again quoted a new time frame stating that "before ***** is over you will have it back." which needless to say did not happen. On 05/02/2023 I was told that they would commit to "begin payment back today via CashApp until the balance is paid in full", which once again is a commitment that they have not kept. We received a CashApp payment of $50 on 05/02/2023, and a payment of $20 on 05/15/2023. No other payments have been received to this date and they have been dragging the refund out since February 2023. We have given them ample opportunities to make this right. And I had to continuously reach out to them and ask for a status on our refund. I informed WeCleanGarages.com on 05/15/2023 that I was giving them until 05/19/2023 by end of business day to refund the remaining $229.00 or I will be pursuing legal action/file a complaint. Payment has not been remitted.

WeCleanGarages.com is NOT a BBB Accredited Business.

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