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Business Profile

Custom Logo Apparel

Piper and Ivy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Important information

  • Customer Complaint:
    Since October 2021 2021, BBB started receiving a pattern of complaints filed against Piper and Ivy concerning non-delivery issues.

    BBB contacted the business in January 2022 to obtain their position.

    The business replied:
    "The reason behind the non-delivery complaints is two-fold. First of all, we had major supplier issues during 2021. The tee shirt supply chain was hit hard as a result of the logistics and shipping backups around the world. This added weeks of lead time to our original estimates. Our supplier also had issues finding consistent labor so fulfill our tee shirt demand. Secondly, USPS struggled with losing a large number of packages. We have had several discussions with our drop off location and have figured out with problem with consistent shipping manifests and a reserved drop off location.
    All customers were kept up to date with multiple update emails letting them know about delays and given new shipping estimates.
    We brought on an additional supplier in December 2021 with virtually unlimited production capacity as well as bolstering our internal shipping staff and operations. We are fully caught up on shipping, well inside our advertised shipping windows and have been for several months."

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Piper and Ivy is NOT a BBB Accredited Business.

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