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Business Profile

Restaurants

Firehouse Subs Corporate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

About

About This Business

Years in Business: 30

Business Details

BBB File Opened:
6/16/2007
Business Started:
10/10/1994
Business Started Locally:
10/10/1994
Type of Entity:
Corporation
Alternate Names:
Firehouse Subs
Firehouse Subs Headquarters
Business Management:
Ms. Robin Sorensen, Executive Director/President
Mr. Vincent Burchianti, CFO
Anna Hofer, Guest Services

Additional Contact Information

Principal Contacts
Mr. Chris SORENSEN, CEO/Owner
Ms. Robin Sorensen, Executive Director/President
Anna Hofer, Guest Services
Customer Contacts
Mr. Chris SORENSEN, CEO/Owner
Anna Hofer, Guest Services
Additional Phone Numbers
Other Phone: (904) 338-0142

Additional Information

Business Categories
Restaurants

Latest Reviews

  • Joanna S

    "I ordered a sandwich online with specific details of what I wanted and did not want on my sandwich. When I got home I discovered it had cheese on it and I specifically requested no cheese." ... Read full review

  • Tamara K

    "Hello January, 15th 2025 between 5:15 pm-5:29 pm I had to a visit to the Gastonia NC Firehouse Sub for the first time. I was abruptly disrespected by the General Manager name Ms." ... Read full review

  • Sam R

    "I ordered online for pickup at a firehouse subs location, when I showed up they were closed before their closing time (hours before). When I called customer service, they said the franchise had to give me a refund and there was absolutely no way they could give me a refund outside of that specific store." ... Read full review

View all Reviews

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