Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21204162
  
  I am rejecting this response because:
  
  I was never given an exact reason for my unjust ban. Without that information how would I be able to write an appeal to get my account reactivated. I haven't done anything wrong and I was wrongly banned for no actual reason. Also why can't I get a refund for all my purchases since I have absolutely zero percent chance of ever getting any of it back, at this time. I have used the site for years and it was always good so I'm not sure why there was a ban all of a sudden. It hurts because some of my favorite content creators are on here and I'm missing out.

  Business Response

  Date: 01/30/2024

  To whom it may concern.
  After careful consideration, due to breaches of our Terms of Service and Acceptable Use Policy, the account will remain deactivated. All active subscriptions have been refunded. Please be informed that tips, streams, paid posts and messages in our system are final and non-refundable. Unfortunately, we are not able to issue a refund for other purchases. Please see more details on this page: **************************.

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banking details proving I was charged twice by only fans but only received ONE refunde this is crazy now. How is this happening on YOUR site???? I am about to see if I can call some kind of law enforcement and make a complaint at this point.

  Business Response

  Date: 01/30/2024

  To whom it may concern.
  We have had a look into this and are pleased to inform you that your request is being dealt with by our support team in ticket #********. We would like to reassure you that our support team is working hard to investigate this for you. Your ticket is still active, and we will be in contact with you as soon as we have an update. We appreciate your patience and do apologize for any inconvenience.  

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21203076
  
  I am rejecting this response because:
  
  The creator initially agreed to provide the content by 01/21. It is well beyond that date and the creator has not provided the content. They have refused and asked me to pay $300 or buy additional items in order to deliver the content. This is clear violation of the Onlyfans terms of service and they are clearly trying to scam subscribers. If ******** was *****************, they would have banned the creator immediately and refunded my money.

  I will contact my credit card company and report Fenix Internet to the ******* ************************* for credit card fraud.
  

  Business Response

  Date: 01/30/2024

  To whom it may concern.
  We have had a look into this and are pleased to inform you that your request is being dealt with by our support team in ticket #********. We have already contacted the creator concerning this matter. Please allow extra time and get in touch with us in case there is no content provided by 02/04 to have your refund request considered. Let us mention that a chargeback would not be a solution here. According to our policy, it will result in the account being immediately and permanently excluded from OnlyFans. You will not be able to use the website effectively in the future. Your patience and understanding are most appreciated.

  Customer Answer

  Date: 01/30/2024

  The agreement (contract) with the creator was that the content would be delivered by 01/21. NINE DAYS HAVE PASSED. Therefore, the creator breached the contract and I no longer want it. I want an immediate refund due to the time constraints delimitation portion of the contract agreement which is unfilled and therefore there is no more "time" left. I reject an extension. If Onlyfans (Fenix Internet) keeps refusing to issue a refund when the creator is in clear breach of the contract, I will take legal action in small claims court. I have already escalated this complaint to the BBB (complaint #********) and the Florida ************************

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand only fans has no control over what people are posting on their only fans account and have no control over how long the content videos are however, only fans does have control over their policy and I can never understand why only fans has a no refund policy when only fans knows that users are scamming people example 90% of the only fans account I have subscribed to in the past the videos be only a few seconds long example 15 seconds 30 seconds 45 seconds why would I pay $10 $15 or $20 to subscribe to someones only fans for only a few seconds when I can go to pornhub.com and watch videos for free and videos be minutes long 10 minutes 20 minutes 45 minutes an only fans has a no refund policy and on the only fans you cannot see how long the video is before subscribe and pay only fans should only allow videos that are at least five or 10 minutes long. Anything less should not be allowed to be posted. Would you as pay 10 $15 or $20 to see a video thats only 45 seconds or would you be expecting a refund to?

  Business Response

  Date: 12/28/2023

  To whom it may concern.
  We understand that this situation might be unpleasant for you. At this moment, the minimum length of the videos is not limited. Therefore, it is allowed to post previews (short videos) in the feed. In case the content creator promises full-length (long) videos in the profile description, but the feed includes only short previews, please report such accounts to the OnlyFans support team *********************** We will check the details and take proper action.

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21044860
  
  I am rejecting this response because:

  I did not make any charges and I have made that clear they refuse to allow me to speak with someone about the matter and Im becoming very frustrated. The fact that there trying to hold me accountable for something I dont know on and the email address they say is used I no longer have access to it was compromised and its gone. Its been that way for 11 years. So that account was open with out my knowledge. And Im not paying it 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/23/2023

  To whom it may concern.
  Please be informed that chargebacks violate our Acceptable use policy. As a result, your accounts have been suspended. Upon review, the account in question belongs to you. You need to repay the chargebacks in the original account ($115.00) to use our services again. In case you do not have access to the associated email address, please get in touch with OnlyFans support at *********************

  Business Response

  Date: 12/29/2023

  Our analysis has concluded that the user has passed the identity verification on both profiles and we can confirm that both accounts belong to the user, but not anyone else. 
  
  Both accounts have been blocked from making transactions on OnlyFans as the user previously issued an unsolicited chargeback against OnlyFans, resulting in a full refund, despite receiving what the user had paid for. This was at the expense of our company and a breach of our Terms of Service **************************
  
  For the user to use our service, they will need to repay the chargebacks in a total amount of $115.00 on their profile @justina102792.
  
  In case the user has issues with the login to the mentioned account, we are ready to assist in this matter and restore access to the profile. 
  
  The outcome is final, and we are not able to influence the process. Thanks for your understanding.

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21044860
  
  I am rejecting this response because:

  i have not had access to that account in years. And from other what I see other people have had the same issue but if that was the case why wait till now to bring this to my attention. Thats wats fishy 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/20/2023

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21037280
  
  I am rejecting this response because: I have proven that the copyright claim was invalid and they ignored my evidence and gave me a copy paste message.
  
  Sincerely,
  
  ************************** had my account deactivated, as it could potentially mean that he, or one of his constituents, may have impersonated or forged my information.Threatening legal action if I did not continue paying them for services they *were not providing which clearly already puts them in direct breach of contract.Attempting to unprofessionally extort money from me by demanding I buyout my contract As per my statement, which I certify is completely true and supported by evidence I submit, OnlyFans should have NEVER deactivated my account, or moved forward with Social Athlete, LLC or ************************* without consulting with me whatsoever.I am requesting that this matter be settled as cordially as possible by reinstating my OnlyFans account.

  Business Response

  Date: 12/21/2023

  To whom it may concern.
  We have disabled access to the material/account due to a violation of our Terms of Service. Please be aware that copyright infringement violates our Acceptable Use Policy. If you believe that this DMCA notice was sent in error, you may file a counter notification in accordance with our DMCA Policy. More information - *************************. Please make sure you submit all the related details so that we can take proper action.

  Business Response

  Date: 12/28/2023

  OnlyFans operates in compliance with applicable laws and regulations, including the Digital Millennium Copyright Act (****). The **** requires online platforms, like OnlyFans, to remove content that is subject to a facially valid **** request. Under the ****, OnlyFans must enforce a **** request that is facially valid, even if it is suspected to be abusive or fraudulent. OnlyFans' **** policy can be found at *************************.
  
  In this instance, OnlyFans fully complied with both its **** policy and the requirements under the ****.
  
  
  Consistent with our **** policy, OnlyFans has explained to ************ -- as we do to each Creator subject to a **** notice -- that a **** counter notice is the only way to challenge a takedown request. OnlyFans reinstates content within 14 days of receiving a **** counter notice unless the party claiming infringement has filed a court action to restrain the allegedly infringing post(s). ************ did not file a counter notice here. We will consider any additional information that ************ may provide and conduct a review in accordance with our procedures.
  
  
  In this case, OnlyFans removed **************** content in compliance with applicable law and OnlyFans' **** policy, and ************ has not provided a counter notice. Consequently, the **** prevents us from taking further action at this time.

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21037280
  
  I am rejecting this response because:

  The response claims I have no sent a counter response regarding copyright to OnlyFand DMCA office when I in fact already have, from the email *****************.

  I need OnlyFans to look at the counter response and let me know if the party claiming copyright pursues legal action or not.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/29/2023

  The counter notification was received on 12/28/2023 from the user and forwarded to the Sender of the original notice - Social Athlete. The account @whitexicanjff will be restored within 14 business days of our receipt of the counter notification unless we receive a notice of a copyright infringement lawsuit from the original DMCA Sender.
  
  Hope this information would be helpful. If the user has any questions or needs further assistance, please get in touch with ********************.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached additional information. The merchant is the one disputing that is for the card service only. The attached is from the company and in which no services had been rendered. 

  Business Response

  Date: 12/21/2023

  To whom it may concern.
  Unfortunately, we do not have phone support at this time, but we will be more than glad to assist you via email. Upon review, there is no OnlyFans account associated with your email address. Please send your inquiry to ******************** and submit all the related details. We will check the provided information and take the necessary actions in the shortest terms.

  Customer Answer

  Date: 01/01/2024

  I have attached additional information. The merchant is the one disputing that is for the card service only. The attached is from the company and in which no services had been rendered. 

  Customer Answer

  Date: 01/02/2024

  I have attached additional information. The merchant is the one disputing that is for the card service only. The attached is from the company and in which no services had been rendered.
  

  Business Response

  Date: 01/03/2024

  To whom it may concern.
  The provided screenshot does not show any information about the agreement, original charge, or your OnlyFans account. Please contact the support team at ******************** and submit all the related details including your OnlyFans username and associated email address so that we can further investigate.

  Customer Answer

  Date: 01/03/2024

  I have sent additional documents that the service provider did not reject refund it was the Merchant that they use for card payments only. I will not except anything but a refund on my card. 

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21036528
  
  I am rejecting this response because: I have sent additional documents that the service provider did not reject refund it was the Merchant that they use for card payments only. I will not except anything but a refund on my card. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/03/2024

  Please see attached payment receipt for UltraLift Full Face and Neck with Aesthetics Room. This service was never received due Body Oasis. 

  Customer Answer

  Date: 01/03/2024

  I only used Fenix service for my card payment. I don't have an account with them because my service is not with them. 

  Customer Answer

  Date: 01/03/2024

  Additional Documents.

  Customer Answer

  Date: 01/03/2024

  I apologize. Here is one more document.

  Business Response

  Date: 01/04/2024

  To whom it may concern.
  It appears that you are referring to Fenix Rising LLC. However, this company is not related to Fenix ********************** Please make sure to open a dispute with the correct company.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21019692
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/20/2023

  To whom it may concern.
  Our analysis has concluded that the promised service was provided during this period 03/24/2023 - 09/30/2023. We are unable to issue refunds in such cases when the account under your email address has successfully received a paid feature. Please see more details on this page: **************************. In case you are not satisfied with the provided content/service, make sure to keep your account active and contact the support team for further assistance. We are always glad to help our users with any difficulties they might have.

  Business Response

  Date: 12/28/2023

  Upon review, the promised service was provided from 03/24 (the date of the payment) till 09/30 (the account removal date). We are afraid that no refund is possible in this case. Please kindly review the OnlyFans Terms of Service for more details: **************************.

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21019692
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/22/2023

  Hello,

  The rejection of the decision made by this business is inaccurate.  The claim that the service that is in protest was provided to me on the erroneous dates listed in their reply, are not bound to the service that is associated with my complaint.  I believe that the dates provided in their response are referencing the duration of a subscription that I had on this companies' platform.  *********** in question was a separate payment made by me that was for a specific program that was offered.  After paying for the service, there was no real attempt to fulfill the obligations that were clearly stated as something I would personally receive.  There is evidence in correspondence between the creator and I, that the company has access to via messages.  The creator on this platform agreed and admitted to not fulfilling her end of the deal, and initially offered to compensate in other ways.  This never happened.  After making a formal complaint on the company website, I was notified that if the creator did not take the necessary actions to correct her lack of service, there would be a withdrawal from her account for the amount of the service that was initially paid for by me.  They have denied doing so as of now for whatever reason.  The dates that the company provided in their response have no association with the timing of payment for the specified service regarding this complaint.

  Thank you,

  ******

  Customer Answer

  Date: 12/29/2023

  Hello,

  Again, the date/time frame that is being used against me by the defendant is not relevant to my initial request for a refund.  The defendant has access to the messages that provide evidence showing that the user on their platform did not provide the service that I am raising concerns about.  There was a 1-2 month window of direct communication that I personally engaged in regarding the failure to provide the specific service.  The defendant needs to access those messages archived on their platform.  I am not asking the company to provide the refund, the creator using their platform should reimburse for this.  Please use the dates that pertain to the specific VIP program that was service that was not provided.  I paid for additional services that were not provided under the normal subscription price and the payment was not negotiated as a tip.  

  Thank you,

  ******

  Customer Answer

  Date: 01/02/2024

  Hello,

  Again, the date/time frame that is being used against me by the defendant is not relevant to my initial request for a refund.  The defendant has access to the messages that provide evidence showing that the user on their platform did not provide the service that I am raising concerns about.  There was a 1-2 month window of direct communication that I personally engaged in regarding the failure to provide the specific service.  The defendant needs to access those messages archived on their platform.  I am not asking the company to provide the refund, the creator using their platform should reimburse for this.  Please use the dates that pertain to the specific VIP program that was service that was not provided.  I paid for additional services that were not provided under the normal subscription price and the payment was not negotiated as a tip.  

  Thank you,

  ******

  Business Response

  Date: 01/03/2024

  We have thoroughly reviewed the agreement between the creator and the user and can confirm that the user received the *** service that was purchased with additional tips. Unfortunately, in this particular case, a refund can not be issued at the creator's cost. According to our Terms of Service - All subscriptions, tips, streams, paid posts, and messages in our system are final and non-refundable. You may check more details on this page: **************************. Since the user has accepted our Terms and Conditions, we are not able to fulfill the refund request. 

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21019692
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/07/2024

  Hello,

  The company did not thoroughly review the time period that refers to the *** program.  The *** program was to provided a specific time or an arranged time period for chatting or other content.  If the messages had been reviewed throughlty, they would have seen that the the content creator explicitly agreed that her and myself never had any interaction that met the *** program guidelines.  The additional random tipping was for other reasons, not the *** program.

  The *** program was an additional 100 dollars.  The creators subscription was free, she engaged in day to day contact with fans that did fall under the *** program.  The *** program had specific benefits to it, that is why people pay for it, you can't change the rules on behalf on the creator just to fit a narrative that allows you to get away with not providing a refund.  I am confused as to why OF is the one on the hook for the refund price.  Shouldn't it be the seller? That was the initial plan when I first filed a complaint against her, the funds would be refunded to me out of her account.  She is the one that did not provide the service.  OF orchestrated that, they were going to force to refund, and that is what the should do now, instead of telling me that they as a company do not owe me anything. 

  Customer Answer

  Date: 01/16/2024

  Hello,

  How is it being received in your end that I didnt provide the necessary information. Or, how is it challenging to recognize what is not being handled properly? 

  Business Response

  Date: 01/23/2024

  To whom it may concern.

  
  We have thoroughly investigated the matter and confirm that the user in question has received a paid feature in accordance with the written agreement made between them and a content creator. The content creator offered three *** access options for their free page, and the user selected the basic option, which included free chat, discounts on content and sexting, and access to free content sent to the inbox for *** users.
  
  We can confirm that the user was added to the *** list immediately after sending a $100 tip to the content creator on 03/24/2023. From 03/24/2023 to 09/30/2023 (the date of account deletion), the user was part of the *** group and received exclusive content and services sent specifically for *** users.
  
  Unfortunately, the user has decided to delete their profile from the platform. However, a refund can not be issued, even if the account is deleted. The user has agreed with our ****************** ************************** ) upon registration of the profile, and much to our regret we can not provide him with a refund in this particular case. 
  
  Thank you in advance for your cooperation during this process. 

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21019692
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/23/2024

  The dates given be Fenix in there lates response do not correspond to the *** program. They are referring to the subscription dates. The *** program is a separate feature that comes with its own benefits. The creator who I paid for the *** program agreed to set up a specific date and time that for communication that is not typically granted within the normal subscription. With min the messages, you can see that the creator knowingly acknowledges that she is not keeping up with this service in the *** program. She sends multiple messsges stating that she is too consumed by work in personal life to set aside time for this one on one conversation.  
  

  I was never granted additional *** content. Everything I received I payed additional for, or it was content that fell under the normal operations of the standard subscription. There is full evidence of all this in the messages. 

  Business Response

  Date: 01/24/2024

  To resolve this inconvenience for the user the decision has been taken to issue a refund at our expense. However, please note that we can only issue the refund to the card that was originally used for the transaction. If the card has been blocked or canceled, our payment processor does not allow us to process the refund. Therefore, due to a refund multiple declines, we suggest that the user contact their bank's support team to inquire about the status of their card ending in ** *872.
  
  As an alternative, we would like to offer the user to create a new account and we will add these funds to the user's Wallet Credits on a new account.
  
  Hope this information would be helpful. 

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21019692
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/24/2024

  I also no longer have that bank account that was used at the time of purchase for this complaint. So, it it isnt in the cards at this point, I accept moving forward with out any resolution.
  

  Customer Answer

  Date: 01/24/2024

  I no longer have the initial debt card that was used during that transaction. 
  

  It should not be this difficult to pursue a company such as Fenix to do the right thing. The other user on the opposite end of this complaint,  took advantage of the interaction. They also agreed to Terms and Services while operating on that platform.

  The BBB is letting this company call the shots with this investigation. This is just not a realistic way of handling a dispute. 

  Customer Answer

  Date: 01/24/2024

  The payment details are a very minor detail, it should derail the refund. That part form has access to all of the archived messages and they also have the initial complaint on file which was the first place I started. 
  

  There are a number of ways that I can verify my new payment details, they had me do it when I set up the account. They came this far, its still pretty unethical for that platform to not help get the refund processed. Im pretty sure that in any other capacity, as far as a business, this would never happen. 

  Customer Answer

  Date: 01/24/2024

  The terms and services prevent things like this from happening. That is why they agreed to remove funds from the other party, and give back to me. Fenix knew that it was not right. They are protesting because I do not have an account anymore. But, the just agreed to pay out the refund and asked that I crate a new one so I can collect it. Im not sure why the terms of service are continuing to be mentioned. The creator knowingly neglected their obligation. If Fenix did not agree to an extent, they would not be assisting with a refund. 

  Customer Answer

  Date: 01/26/2024

  Is there someone else that *** be able to help facilitate this further?  It sounds like you are looking to move on personally, not that the BBB cannot help produce a better out come. 
  

  I understand that this will be published for other consumers to see, and I appreciate that. However, I would like to know if there is place where I can leave feedback for others to see as a whole that is specific to the BBB and how you handled it. I feel that you cut it off prematurely and would like that to be noted. 

  Customer Answer

  Date: 01/26/2024

  Is there someone else that *** be able to help facilitate this further?  It sounds like you are looking to move on personally, not that the BBB cannot help produce a better out come. 
  

  I understand that this will be published for other consumers to see, and I appreciate that. However, I would like to know if there is place where I can leave feedback for others to see as a whole that is specific to the BBB and how you handled it. I feel that you cut it off prematurely and would like that to be noted. 

  Customer Answer

  Date: 01/29/2024

  Can you please provide the additional information? 

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20996341
  
  I am rejecting this response because:

   

  Need immediate refund due to the time constraints delimitation portion of faux contract agreement unfilled and therefore there is no more "time" left. No 7 days. I reject an extension.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/13/2023

  To whom it may concern.
  Upon review, we received an inquiry from the user on 12/12. However, we did not receive the related details to confirm the deal between the two parties. The OnlyFans support team is currently reviewing the case. We have contacted the content provider regarding this issue today, since we received the related evidence in this BBB case, but not through the support ticket. In case the creator refuses to cooperate, we will issue a refund in 7 days. To solve similar issues as soon as possible, we recommend you contact the support team directly.

  Business Response

  Date: 12/15/2023

  We do not want to let this negative case affect your experience of the platform as your feedback and membership with us are highly appreciated. The corresponding transaction has been refunded as an exception. Funds should hit your bank account within 3-5 business days.

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20974956
  
  I am rejecting this response because:

  I contacted Only Fans and funds are held with Fenix. 

  If not correct then please explain?

   

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/23/2023

  To whom it may concern.
  Please accept our condolences. Upon review, the corresponding account has been deactivated as per your request from 12/07/2023. In case you wish to receive the remaining earnings, please get in touch with OnlyFans support at ********************* We will be glad to assist you with your inquiry.

  Business Response

  Date: 12/29/2023

  The payer's name on the **** tax form is listed as Fenix Internet LLC, since OnlyFans is operated by Fenix ********************** Upon review, the OnlyFans support team has received your inquiry. We will contact you back with all the details at the earliest convenience.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 20974956
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************