Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Fenix Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had pending earnings from the company from paying subscribers. It was stated I violated the companys terms and conditions. No explanation was given as to how I did this. My earnings were suspended, my account was deleted, and my emails were not responded to. My name on the platform is *************************. No explanation was given as to how I violated the terms or conditions. Thats all I ask. My emails were ignored when I asked for this information.

    Business Response

    Date: 12/22/2022

    To whom it may concern, 
     
    We have thoroughly researched this case and have concluded that the account was deleted due to breaching the Terms of Service. Accounts are deleted due to fraudulent activity or breach of T.O.S. We would like to clarify that accounts are not deleted without reason, and accounts will always be notified of the deletion before it has occurred. Furthermore, all of the Available/Pending funds are refunded to the users who submitted them. 
     
    Please see more on this page: onlyfans.com/terms. 

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having an ongoing issue with being able to withdraw my funds from this website. I was told I needed top update my w9 form. After completing the form, I was told I needed to send via email a photo of my social security card. I was not comfortable with doing so. After much back & forth, the representatives went from me needing it to verify my social, to only needing to verify my name. I sent a picture of it with my number covered. After doing so, they forged my name and signature onto the w9 form, and I am unable to change it. This is 100% fraud. There is no requirement for my middle name to be on my w9, in fact, there isnt even a space for it. It simply states to sign your name as shown on your tax forms. I have filed taxes my entire adult life, and never have I used my middle name. My middle name is not even on my ID or drivers license. Only my middle initial. I cannot withdraw money unless this form is submitted, however, I refuse to do so as I do not approve of their illegal and unethical forging of my legal tax documents.

Fenix Internet is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.