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Business Profile

Vacation Rentals

Sandestin Golf and Beach Resort

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sandestin Golf and Beach Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sandestin Golf and Beach Resort has 2 locations, listed below.

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    • Sandestin Golf and Beach Resort

      9300 Emerald Coast Pkwy W Destin, FL 32550-7268

    • Sandestin Golf and Beach Resort

      9300 US Highway 98 W Miramar Beach, FL 32550-7268

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:


      I have been contacted by the business in reference to complaint ID 21706350 and am satisfied with the resolution we have mutually agreed to accept.



      Sincerely,



      Andrea ******ady spent thousands of dollars on this vacation and made our travel plans for specific dates AND other family members (separate party) had also scheduled their stays for the same time, we were forced to look elsewhere for a suitable property and ended up paying DOUBLE what our original reservation cost us. We found one of the only available properties large enough for our family and available during our dates on **** for $10,191.27 - this is significantly more than we expected to pay for lodging but it was the result of Sandestin's irresponsible actions. Sandestin refunded our deposit (only after our call), but we are seeking a refund of the FULL amount we would have paid ($5450.08) due to the extra costs we incurred as a result of Sandestin's error and lack of communication. Had they notified us back in February, we would have had time to find other accommodations at a better price, but instead, we found out about the cancellation OURSELVES JUST 2 WEEKS BEFORE OUR VACATION DATE.

      Business Response

      Date: 06/12/2024

      The property the guest booked was part of Cottage Rental Agency in November 2023. The property owner selected a new rental company and it was our impression that all existing reservations would be honored by that company. We were later notified that the new rental company would not be honoring the reservations. At that point our team was directed to call all guests and notify them of this change. It was our understanding that this task had been completed and all guests were informed. However, it was later discovered when the guest called to inquire about the balance on their reservation that that they had not been contacted and we processed their deposit immediately. 

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed at the Sandestin Beach and Golf Resort and was mauled by bedbugs.

      Business Response

      Date: 06/29/2023

      We showed no correspondence from the guest during the stay regarding this claim.  Once the post departure survey (6.14.23) was received from the guest with a mention of bed bugs we immediately took the unit out of order and contacted our pest control company,  ****** with a request of a full inspection of the unit.  The inspection was completed on 6.15.23  at 12:56pm with a negative result. Mosquitos and no-see-ums are very prevalent this time of year so the bites could have been from that source. 

    Sandestin Golf and Beach Resort is NOT a BBB Accredited Business.

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