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Business Profile

Toll Booth

SunPass Operations / Department of Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

Complaints

This profile includes complaints for SunPass Operations / Department of Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SunPass Operations / Department of Transportation has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SunPass Operations / Department of Transportation

      7941 Glades Road Boca Raton, FL 33434

    • SunPass Operations / Department of Transportation

      PO Box 71237 Charlotte, NC 28272-1237

    • SunPass Operations / Department of Transportation

      P.O. Box 613069 Ocoee, FL 34761

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been on hold twice for 2 1/2 hours and still have not got the problem solved. They have my name as **** and it is Sword and they sent ** a sticker for the motorcycle which it says in the paperwork I received that it doesn't work for motorcycles and neither customer service representative spoke good enough English and was a very difficult and time consuming waste of my time. And much confusion on my part and theirs and I asked to speak to a manager and was put on hold for another hour and 40 minutes and she was very rude to me and told her I wasn't mad at her I just wanted someone to be able to understand me and me them to get this issue resolved

      Business Response

      Date: 12/21/2022

      Customer's concern has been addressed and they are satisfied with the resolution.

    • Initial Complaint

      Date:12/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a transponder in March for $16. I was in the middle of relocating to *******. I had the transponder shipped to my brothers home. It was returned to SunPass. I had a lady call me in October asking for personal identifying information without giving me a reason for the call. She got rude and hung up. I called back and they told me the transponder was returned to them and they would be shipping another to me. I never received it and last week I got emails saying that wouldnt be shipping another one and they wouldnt not refund my money. Thats theft.I called and talked to two different employees and they acknowledged the return receipt of the transponder, said it was my fault for not calling within 6 months of the purchase, and that they would not be issuing a refund. They both said this was company policy and it did not matter that they had receipt of the transponder being sent back to them. I have searched all over their website for this policy and can find nothing. It may not be much money but it is still stealing.

      Business Response

      Date: 12/16/2022

      We have spoken with the customer and are addressing her concerns. Will update when issue has been resolved.

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18437473

      I am rejecting this response because:
      I have 21 pdf copies of my receipts from 2019-2022.
      I have only been contacted for collection, I have NOT BEEN given an itemized receipt and Ive sent over 21 screenshots with my receipts detailing each toll. Yet my balance was $0 on 7/7/2021 at 1:57pm. I paid out 1.8k in tolls and have itemized receipts for what I paid and the amounts. Are you telling me that each toll is $3.50? Okay because Ive paid $1.49 for a plethora, $1.19, and & $.87 in tolls enough to total 1.8k and reduce my balance to $0 with ******. If you two are different companies why am I paying you both for the same toll plazas? I have proof? Where are the itemized bills for what I owe to FLDOT? I handled the tolls through the bill directly lmfao do your job and stop being lazy. Next time; I have 43 screenshots to add to the BBB and they can determine where Im receiving duplicate tolls. If not I will involve legal action. Because of my name, as a white woman who is judged to be different according to our all knowing government, I am being double tolled and fd by our state. Ive lived here my whole life and you guys still cant do tolls correctly? Cant even play a matching game? This is pathetic.

      Sincerely,

      ***************************

      Business Response

      Date: 11/22/2022

      The customer has been contacted and her concerns have been addressed. 

      Business Response

      Date: 11/30/2022

      The customer has been contacted and her concerns have been addressed. 

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,I opened a dispute case in regard to a Toll Enforcement Invoice I received when visiting *******, October 2022. The toll booths were suspended due to the hurricane. In response to my dispute, they stated, "the toll booth we traveled through that day was not suspended. There were only certain areas that toll booths were suspended." Well, the people in charge and work at the booth did not get the memo because they were not there!!!!!!! You cannot pay a toll if there is NO ONE at the toll booth to collect the money!! The lights were flashing and a sign on the window at the booth said, "Keep Moving." I read on the internet about other people having issues with fraudulent charges/violations. I hope with enough complaints an investigation is opened.

      Business Response

      Date: 11/10/2022

       Email customer advising tolls south of ********** mile marker 249 were not lifted. Attached Public information tolls suspension information and a screen shot of ** Turnpikes map with mile post info.

      waiting for customers response-

    • Initial Complaint

      Date:10/25/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you BBB before filing the complaint with you I was getting very poor customer service that was wasting too much of my time on a simple issue! 

      Sincerely,

      *********************

      Business Response

      Date: 11/03/2022

      We have communicated with the customer and offered options to update his account to prevent him from receiving invoices from LeeWay

    • Initial Complaint

      Date:10/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been preloading and adding amount to transporter in my car via online but I get a bill that they want to charge me double in the mail hoping I wont complain about charges they want to falsely put on me. I call customer service number and its just an automated system no one to call me back and interest keeps piling up and they want to charge me $1236.83.

      Business Response

      Date: 10/26/2022

      Customer provided ***** activity & customer has all her ********************** acts information

      No duplicate transactions found

      Customer was notified-no response from customer yet.

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Business Response

      Date: 11/07/2022

      Customer issue was resolved to his satisfation on 10/26/2022.

    • Initial Complaint

      Date:10/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Business Response

      Date: 10/11/2022

      The customer was contacted and the issue was resolved to her satisfaction

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18046439

      I am rejecting this response because:
      I was waiting to hear back from better business bureaus about the matter. My wife spoke to sunpass an they were not very cooperative an very unprofessional. 
      I will take the next call they give me to see what they can do. 
      Sincerely,

      ***********************

      Business Response

      Date: 09/26/2022

      The customer was contacted three times by phone in three different days with no response from the customer.

      An email was also sent providing my contact information and office hours for further assistance. This is an unresponsive customer but if the customer contacts me back, assistance will be provided.

       

      Business Response

      Date: 10/10/2022

      The customer was notified why he was liable for the tolls that are due. An email was sent to the customer with three spread sheets advising that no discrepancies were found and because of that no refund can be issue. The customer was not satisfied with the outcome.

    SunPass Operations / Department of Transportation is NOT a BBB Accredited Business.

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