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Business Profile

Vending Machines

Everest Ice And Water Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Reviews

Customer Review Ratings

4.12

Average of 26 Customer Reviews

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Review Details

  • Noah D

    Date: 11/08/2024

    I have dealt with ***** **** several times when I have had issues with my ice machine. ***** has been very helpful every time and each time he has resolved each issue.**** *****

  • Deb M

    Date: 11/05/2024

    I have been very pleased with the service technician at Everest Ice and Water. He is always available whenever I have a problem (once when he was on vacation) and stays on the phone with me, walking me through figuring out the issue and resolving it.

  • Anthony E

    Date: 09/16/2024

    I purchased three machines from Everest. Throughout the past 12 months ***** **** has been an instrumental part of our business and helping us along the way. Never in three decades of doing business have I seen a more dedicated tech to his customer/cliental base than *****. His boss *** is also a class act and a leader who wants the customer to be satisfied and happy in the end.***** has been the only person who has walked me through the process and any hurdles we have come across in the operating and maintenance of these machines. He is INCREDIBLY knowledgeable and a resource I have come to seek anytime I need help from Everest Ice and Water. This company is better for having an incredibly dedicated tech like *****.

  • Claudia R

    Date: 08/25/2024

    I purchased a machine from Everest in Dec 2022. It has been a learning experience keeping this machine running. I am grateful for ***** **** who has been there every step of the way. He is there to pull me out of binds even on his days off. He goes above and beyond to help me keep my ice business running. Mr. **** is not only extremely knowledgeable and professional, but he is also dependent and patient in helping me with any machine issue. Thank you for having such a strong clutch technician always ready to help!

  • Ronald S

    Date: 08/08/2024

    I installed an Everest ************************** vending machine in the parking lot outside my business about a year ago. This outdoor vending addition has proven to be a good investment for me, adding value and convenience to my local community, while also driving more traffic to my hardware store. I'd definitely recommend the machine as an easy way to drive more sales to any complimentary business.

  • Victor M

    Date: 08/06/2024

    I bought my first machine 1 year ago and my third machine a couple of weeks ago. Their customer service is second to none, ******************************* who is the onboarding coordinator is always there when I need any kind of help and ************************* is technical support, he knows everything about these machines and is always a phone call away and ready to assist.When my second machine was delivered, the ice cuber was damaged in transit, Everest immediately sent a new one and had Americold install it, the machine was still not working properly, so ***** drove from ***** to ******************* and had my machine up and running in an hour. That's customer service!!!!I have another business which I have had for the past 30 years, but I wanted to have a "side hustle", I feel I have made the right decision by partnering up with Everest Ice And Water.***************

  • Sonny L

    Date: 07/10/2024

    I just had the best service technician customer care I have ever received. ******************* went above and beyond to help solve the issues I was having with my machine. He always returned my calls in a timely manner. He offered creative and unique solutions when I did not bring the correct tools with **** can not say enough about the outstanding level of service and care I received from *****. Thanks to him my machine is back up and running just in time for a big weekend.

  • RYAN H

    Date: 07/08/2024

    If I could leave zero stars I would. Bought a new machine in November 2023 and has been nothing but issues after issues from day 1. The support is great however they would just send parts to replace, worked then something else went wrong. Bad enough where they sent out their lead tech to work on it themselves. The tech said "if he didn't know better he would have thought someone intently sabotaged the machine". He replaced everything but the compressor. The machine worked great for a couple weeks. Currently not making full bags, blamed it on the machine not being cleaned, cleaned and had the barrels full, still not working properly. Not accepting any responsibility for the machine but said they would have to send out a Scotsman repair person. The machine has been out of Service more than inservice and lost of customers and sales. They will not replace the machine, take it back or refund me. It's my issue to figure things out. Sent numerous requests for management to call me all which have been ignored. DO NOT MAKE THE SAME MISTAKE I DID BY BUYING A MACHINE!

  • Steve S

    Date: 05/07/2024

    Over the last few years I have bought four Everest machines. I have only received the best customer service from **********************, from sales to tech support, to marketing, to ordering supplies when needed. I have been fortunate to work with *****, ****, *****, *******, *** and ***. All have been beyond helpful through my entire process. As with any machine these days, there are bound to be parts that wear out or were damaged in shipping, or just not working entirely correctly from the factory. These are simply part of any machine and any business. Without a doubt anytime I've needed support from Everest I have received it to not only identify an issue but to resolve it as quickly and thoroughly as possible. I can and do recommend Everest without any hesitation.

  • Megan A

    Date: 02/28/2024

    Buying the Everest Ice and Water machine has been a HUGE let down. 3 parts break in 3 months... Company says they are helping us fix it but refuse to take any fiscal responsibility for all the customers lost in the first 4 months we had it up and running. They say they will pay the invoice but never did so I had to pay it. Oh, this machine is also INSIDE our store and out of the elements, so weather has no impact on the running of the machine. ********* arrived not functionig properly, the flowmeter was bad, the pan was not properly welded together so the bottom was leaking, no one told me multiple transactions were not permitted with nayax so we had to get a different card reader, it started to randomly spit out ice and it was shut down for weeks while it was being fixed. It honestly has been a nightmare of a transaction. The best they would do is SAY they are giving me a $300 credit for filters. Big Deal.... thats not even the full cost of a new set of filters. If something else breaks down I will be contacting a lawyer and we can deal with it on a legal basis. DO NOT BUY!!!! I cannot stress this enough. I wish I would have bought a barrel ice machine for $6,000 instead of this garbage. Again.... DO NOT BUY!!

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