Reviews

Review Details

• Review fromKathleen M

  Date: 04/26/2025

  Do not use this company that masquerades as the hotel! I thought I was booking directly with the hotel as the website was the name of the hotel/guestreservations. My credit card charge also was listed as just the name of the hotel I thought I was booking with. When all was said and done they charged me an extra $2000 over the cost of the 3 rooms for 6 days noting it as “taxes and fees.” Initially I thought it was a VAT tax in the country we were traveling to. After waiting an half hour, and getting no confirmation, I eventually got an email from guestreservations.com asking me if I wanted to book an even longer stay! Still no confirmation! I immediately looked up guestreservations.com and realized it had nothing to do with the hotel itself and had a horrible rep. I called them within the first hour of booking and told them I wanted to cancel. They told me they had to check with their “hotel partner” before they could do that. Finally after 2 weeks I heard from them and it was just an email saying there was nothing they could do other than cancel my reservation, keep $4500 they stole from me and return only $2000 to me! Please watch out for this scam! They fool you into thinking you are on the hotel website. I don’t even know if I really have a reservation or not and they refuse to refund my payment.

• Review fromJohn P

  Date: 04/26/2025

  Total scam. Horrible customer service. Overcharged me. No refunds. They hung up on me twice. Don't use them.

• Review fromElizabeth K

  Date: 04/26/2025

  Don't ever use this site! They appear to be the booking site for the hotel, but are not. I only found out when I went to cancel the reservation (the next day!). They added a ton of extra fees, and I am still fighting to get my money back for the cancellation, which is over $1000. Why isn't this business shut down?

• Review fromMiranda S

  Date: 04/25/2025

  Fraud!!!!! I want to somehow get this website brought down because of their horrible service

• Review fromDebra M

  Date: 04/24/2025

  I thought I was booking directly with the hotel. I made the mistake of booking a non refundable rate (which wasn’t clearly marked). I made several calls to try to change my reservation to no avail. I would have lost over $800. This former travel agent was duped! BEWARE of the deceitful Guest Reservations.

• Review fromgaliguer m

  Date: 04/22/2025

  FRAUD!! GAVE ME WRONG ROOM TYPE. CHARGE HIGH CANCELATION FEES DID NOT MATCH LOWER FEE

• Review fromGary N

  Date: 04/22/2025

  They do not show their fees until after you submit your payment. Even though it states a cancelation date when making the reservation, afterwards they tell you no cancelation refunds. They charged me $162 above the actual cost of the room. Total ripoff. They also make it appear that the are the actual hotel reservation service and not a 3rd party. They should be down

• Review fromAutumn S

  Date: 04/21/2025

  Do NOT use this business. It’s a total sham. They appear as though they’re the Hyatt, appear to be offering discounts, and they are being deceptive to skim $50-$70 out of your wallet.

• Review fromGregory H

  Date: 04/20/2025

  SCAM - They are charged me $170 in fees on top of my per night rate without any indication during the purchase process. At no point was a shown a total cost until after I had completed the reservation process and received the confirmation email. When I canceled 5 minutes later, I was told I would not receive a refund "because they no longer had the money". Avoid this site AT ALL COSTS. PS - I searched the hotel I wanted to book directly and this site came up. It looked to be affiliated with the hotel so I was unaware it was even a third party site.

• Review fromMel D

  Date: 04/15/2025

  Web site said hotel reservation was under $200. Upon arrival guest bill was over $200.00 plus hotel charged me $300.00 . Total bill was $500.00 for both charges. Guest Reservation is a scam and they will steal your money, with over charges. Buyer Beeare!