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Business Profile

Computer Software Developers

Zeely Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up and paid $1 for 7 day trial to use this company November 21, 2023. I requested to cancel the same day because the business is not what it was advertised to be. I submitted multiple requests to cancel again on November 30 and December 9.

    The company to continues to ignore my request and charge my account without my authorization.

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the email I wanted to end my trial before the 7 days and I’m still being charged money. This business is a total
    Scam.

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zeely is a scam! They take your card info for $1 trial and they charge $119 no customer service. The only way to cancel is by emailing them and when you do so they tried to offer you a week free even though you tell them no I just want to cancel & there no way to cancel!! No customer

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an account with Zeeky in November 2023. I subscribed under a trial period. After setting up the account services I realized the app would not be beneficial to me. I submitted a request to cancel my subscription- which is the method they provide for cancellation. I received various notifications that Zeely was attempting to withdraw $87 - $45 at random. On Dec. 24 Zeely withdrew $45 from my account although my subscription was cancelled.

    Zeely scammed many people utilizing the practice of intentionally failing to cancel subscription services. Google provides countless examples if Zeelys victims.

  • Initial Complaint

    Date:12/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I went through the process of setting up an account, I decided not to download the app and cleared out my info. They still was able to retain my card information and charged me $119. I immediately emailed [email protected] and told them to cancel it. It was a few days later they charged, but on their app they said cancel within 7 days.
    I have emailed 5 times and as of Dec 23, 2023 they have tried to charge again another $119. They do not reply to emails and they should be shut down. This company is fraudulent and based on the number of complaints, action should be taken immediately so that they won't steal from anyone else.

Zeely Inc. is NOT a BBB Accredited Business.

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