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Business Profile

Computer Software Developers

Zeely Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
    I want a refund for the advertising. It didn’t promote my online business. I had no way to see my ads on any social media platform other than by the links that were sent via email. If my ads got the views they are claiming it would’ve shown in my Beacon store. I want a refund of  $126.82. This was not processed through Apple. It came directly from my bank account. Card ending in 9421. 


    Regards,
    Complaint ID: 22548598
     



      your earliest convenience to confirm the next steps.

    Thank you for addressing this issue. I hope we can resolve it amicably.

    Sincerely,

    Business Response

    Date: 11/19/2024

    Hello ****** and BBB Team,

    we are extremely sorry to know that our app did not quite meet your expectations. Our team is working hard to make sure we are offering the best services on the market to help you promote your business and direct the traffic to your website.

    We apologize for any frustration this may cause, but when subscriptions are purchased and processed through Apple App Store, their policies are in effect. Unfortunately, we do not have the ability to manage or modify accounts that were registered through iCloud. This is a standard procedure for all Apple App Store transactions, so we suggest contacting Apple Support directly for assistance with refund requests.

    We sincerely apologize for any inconvenience this may cause. Your feedback is valuable to us, and we will continue to enhance our services to better serve you and all our customers.
    Thank you for your understanding.

    We still hope you would give us a second chance. We are currently working on the desktop version, and we'll be happy to see you on board again, and will be delighted to assist you with any issues that arise.

    Kind regards,

    Customer Support Team Lead

    Business Response

    Date: 11/26/2024

    Hello *******

    thank you for your reply. 

    We are sorry to know that the ad campaign results did not meet your expectations. Please note that the funds for the ad campaign have been returned to you automatically on November 22. Please see the screenshot attached.

    Hope this info is helpful. Please let us know if there is anything else we can assist you with.

    Best regards,

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 22528049




     


     


     

    Business Response

    Date: 11/21/2024

    Hello *********

    Thank you for your email. We are extremely sorry about the issues appeared in the app, and for the delays in our communication. Our team is experiencing an increased flow of inquiries, and we regret we were not able to update you on your refund sooner.

    As mentioned directly in our direct communication, the refund was initiated from our side on Nov 8. It may take up to 10 workdays to settle on your bank account. We are also attaching the screenshot from our payment provider as a confirmation.

    We had reported this issue to our technical team, and the issue had been resolved.

    If you need further assistance, we will be happy to help. Kindly reach out to us as [email protected] or [email protected].

    Best regards,

Zeely Inc. is NOT a BBB Accredited Business.

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