Reviews

This profile includes reviews for E-ZPass's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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E-ZPass has 4 locations, listed below.

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  E-ZPass

  22 W Loockerman St # 24 Dover, DE 19904-7324

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  E-ZPass

  PO Box 15928 Wilmington, DE 19850-5925

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  E-ZPass

  PO Box 71 New Castle, DE 19720-0071

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  E-ZPass

  PO Box 777 Dover, DE 19903-0777

Review Details

• Review fromJustin T.

  Date: 08/17/2022

  Horrible customer service. I tried to reset my password online and did not receive the reset email. Called and was unable to speak to someone on the phone. I emailed their customer service and it took A MONTH for them to respond. They sent me a temporary password for my online account that didn't work. I have been locked out of my account for at least two months and have no recourse.

• Review fromEric H

  Date: 08/05/2022

  EZ Pass is a money grab for the states that use it. "Administrative " fees are a scam

• Review fromMarcia L

  Date: 08/05/2022

  Route 301 EZ Pass in Delaware. They are sending out late notices 2 days after you go thru their tolls. I sent documentation from my account in Maryland showing I have plenty of available funds. Still, the charges and fees have not been dropped as I was promised when I called over a month ago. New charges continue to mount up on a $4 charge for using the road and my transponder. Someone needs to look into this asap...they are ripping people off!!! I'm going to start using I-95 to go into Delaware because the cost is fair and true. Be warned when using 301 Delaware!!!

• Review fromDayna G

  Date: 07/28/2022

  The worst. They can get away with being the worst since they’re the only ones around for this type of business. Their customer service is the absolute worst and you’ll wait two hours on hold to even speak to a real person. Canceling my ezpass and going to just get a bunch of change at this point. Mind blowing that they’re allowed to get away with half the stuff they do. Google doesn’t even let you leave reviews anymore for them because I’m sure their rating is so low- that alone tells you a lot. They never answer and love to hit you with random charges.

• Review fromJamali P

  Date: 07/19/2022

  I thought the tolls were paid by mail. My plate is registered with MD. They also don't take cash which is a legitimate form of payment. A $4 toll came to $54 in fees and other crap. This should be criminal.

• Review fromDaniel R

  Date: 07/18/2022

  If I could give tis zero stars I would. What a joke Massdot / EZpass are. I opened my account years ago. Today I had to try and change my payment method. After 2 calls to the office, and multiple attempts to log in, I was told the only way to change my information was to travel to their office 20 minutes away because they can't pull up or change information over the phone. Some of the absolute worst customer service I have ever had the displeasure of not receiving. At this point I will stay with pay by plate. I took my transponder and threw it directly into the garbage where it belongs.

• Review fromLakshmana y

  Date: 07/09/2022

  Drove to Baltimore in March 2022, received EZ pass charge for 12 dollars from Maryland which I paid on time. But Dover , Delaware sent me 2 violation notices at the end of June without even sending me a prior payment request notices. The charges are 54 dollars each way which is an extortion. No one was responding to email or phone call. BBB is not even taking a complaint against them . Just asking us to put a customer review comment. This is just cheating their own citizens and making money out of innocent drivers.