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Business Profile

Internet Providers

SkyMobile LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 11 Customer Reviews

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Review Details

  • Harley A

    Date: 06/15/2023

    There has been an “outage” for over five business days. Initially, I contacted the technical support team. The support employee “Mike” emailed me a general response that Engineers were looking into the situation, and asked me to check essential APN network settings and provide a photographic imagine as support. Three days later, after not hearing from anyone, I decided to contact billing and request the subscription be canceled prior to the autopay date. I’ve submitted an official request to deauthorize the draft from my bank account; haven’t heard anything from billing. Day five, still no internet, technical support contacted me via email and stated Engineers are still addressing the issue and that my upcoming bill would reflect the outage. Unfortunately, this isn’t the first instance that customer service is extremely poor. Last incident was the company did not contact its customers to tell them that they no longer offered internet services through AT&T, but now only offered Verizon based Internet. They provided me a new router, but increased the monthly subscription price from $129.99 to $149.99. Verizon Wireless Network is much slower in my rural area. All communications are done through email; there is not an option to call or live chat with an actual person. I’ve been a customer since 2001. Extremely dissatisfied.

SkyMobile LLC is NOT a BBB Accredited Business.

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