Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AARP has 77 locations, listed below.

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  AARP

  601 E St NW Washington, DC 20049-0001

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  AARP

  500 S Bethlehem Pike Ft Washington, PA 19034-2109

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  AARP

  7014 Darmstadt Rd c/o St. Peter's United Church Of Christ Evansville, IN 47710-4620

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  AARP

  7800 66th St N Ste 202 Pinellas Park, FL 33781-2101

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  AARP

  PO Box 93143 Long Beach, CA 90809-3143

Review Details

• Review fromJZ H

  Date: 05/23/2025

  I have had ASRP SUPPLEMENTAL INSURANCE for many years. During that time, they have let my account lapse 4 times. They do not reach out if there is a payment problem, they wait, 4 or 5 months. I usually find out from a provider. I am scheduled for surgery on June 6. While arranging my pre-op testing, the HOSPITAL informed me that my insurance AARP, had been cancelled. AGAIN. They lied about my account being on autopay. It has ALWAYS been on autopay. If the card has been renewed or replaced they do not contact you to say there is a problem. Instead, they wait 3-4 months and terminate your account without warning. My husband died in January. He was on my plan. I removed him in February. If there was a problem at that time, no one mentioned it. Now, they are more than happy to reinstate my account for a lump sum of $1400, to be paid immediately. I should pay no more than $1000 to get current - because of them. Despite the fact that next month’s bill is not yet due, they want it now. No other payment is acceptable on a Friday before a big holiday weekend. I explain I can make a partial payment today and the balance on 5/28:2025. I’m told tough, all or nothing. Because this is on them, their disorganization, their lack of customer service and utter lack of respect for their elderly clients, I want 6 months for FREE as compensation for my time, the emotional turmoil this creates in my life, over and over and over again, the hundreds of calls I need to make to providers at a time when I am mourning the loss of my husband and preparing for surgery. And their customer service is curt and rude, they assume the best defense is a good offense, Their attitude makes dealing with them painful! Unacceptable!!! My generation has made ASRP and United Healthcare Billions in revenue, and THIS is the thanks we get!!! Joan Holden

• Review fromDoug H

  Date: 05/21/2025

  I have been an AARP member for more then 10 years but I am going to cancel. They are being paid to endorse United Healthcare, a Medicare ***************** that has an extremely bad reputation for being accused of delaying and denying care. The latest issue is they are accused of paying nursing homes bonuses to not send residents to the hospital when an emergency arises. I questioned AARP about this and AARP admitted they are paid to endorse United Healthcare and then they tried to distance themselves from the reputation of United Healthcare. In my opinion AARP is not putting seniors first, they appear to be playing both side for ************ of experience: May 20, 2025

  AARP

  Date: 05/23/2025

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint. An email correspondence has been sent to you. Thank you for bringing your concerns to our attention.

• Review fromLeigh M

  Date: 05/10/2025

  they are nothing but a rip off for senior citizens. The only ones that benefit from this are people that have the money to spend. They lied to me about a deductible and a premium that I never asked for because I never signed up with them then they told me it would roll over to my new insurance company, but I never had them as an insurance company and I had to pay a deductible that was outrageous just to get a prescription that I needed and then to tell me it rolled over thats a blank lie and to charge me premiums for something I didnt sign up on thats ridiculous so I caught them in two different lies one the deductible was for a year and then another one told me it was for three months What else are they lying about? how do you get signed up for something you didnt sign and then they pass the buck to everybody else they pass it back to supervisors and they dont help you one lies the other one swears by it. This was only health insurance so I can only imagine what else there scheming

  AARP

  Date: 05/19/2025

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent you an email to obtain additional information. Thank you for bringing your concerns to our attention.

• Review fromLeigh M

  Date: 05/06/2025

  Supposed to help you, senior citizen. The only senior citizen it seems to help but the ones that are financially well off doesnt seem to help the little people very discouraged with them. They try to help you with the health benefits. They charge you a deductible. Thats outrageous on a prescription then they charge you a premium and I didnt even know about. I dont advise it for anybody

• Review fromBrian M

  Date: 04/25/2025

  This is Mr.***** *********** How about a favor? Please lower the amount you take for insurance because it would be a great help to my family and I. Besides one question I wonder. Are you all trying to get rich of the disabled people of *******? Honestly I see no discounts here. Just because ***** And Musk is trying to get rich by be greedy doesn't me you have to

  AARP

  Date: 04/29/2025

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent you an email for additional information. 

• Review fromApril B

  Date: 04/21/2025

  I selected to subscribe for 1 year for $20. AARP took $79 from my acct for a ****** subscription. When I called AARP to have the $59 refunded back to me, AARP took an additional $20 out of my account without telling me and then had me transfer to another **** to have the $79 refunded. The refund will now take 3 days. After the year subscription is over, I will never subscribe with them again.

  AARP

  Date: 04/28/2025

  Good morning,This is ***** form AARP. I'm very sorry to hear about your recent experience. I will reach out to you directly to assist you further.-*****

• Review fromWayne M

  Date: 04/17/2025

  I have always been respectful of AARPs advocacy for seniors, however:1) when it comes to providing objective information for Medicare beneficiaries the organization comes across as a shill for United Health Care 2) I signed up for VSP vision care only to find out that that neither my wife's nor my ophthalmologists accept it. (Yes, I know, my bad for not checking beforehand). Trying to cancel it has been like getting rid of bamboo.

  AARP

  Date: 04/18/2025

  Hi *****,

  Thank you for taking the time to contact AARP through the Better Business Bureau comment section. We've received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at *** for additional insight and handling of your concerns. You will be contacted by *** directly within 5 business days and I will follow up as well. Thank you for bringing your concerns to our attention. 

• Review fromDianne W

  Date: 04/01/2025

  **** has been charging me a subscription for 6 years, I have never used it!! At one point someone was using my name in another state. I have called several times in the past, with no results. They were willing to only give me 1 year of my money back!! I see how they treat older people they think dont have any sense!!

  AARP

  Date: 04/03/2025

  Dear Ms. *********** you for your comments. I did research your membership, and you enrolled in AARP -- with an auto-renew subscription - in 2018. Each year, we have sent emails/letters to you advising you about the upcoming renewal charge (and providing information on how to cancel the auto-renew feature, if that is your preference). I will be sending you an email with some additional information.If you feel that your identity was stolen, you should report the incident to your financial institution(s)/credit card providers. You can also visit the AARP Fraud Watch Network for valuable resources and information.Sincerely,***** *************

• Review fromBruce M

  Date: 03/28/2025

  ************ Insurance From AARP is the biggest ripoff to Seniors in *******! And that is going some in today's criminal world! Talk about a PONZU SCHEME! They say in their brochures that the plans cover "dentures" but in reality, they DEMAND that you pay them for a WHOLE YEAR before they will cover what they say they cover in the brochures! A complete RIPOFF!!!****************************

  AARP

  Date: 03/31/2025

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience with ************. In an attempt to assist, I have sent you an email to request additional information. Thank you for bringing your concerns to our attention.

• Review fromJ. S

  Date: 03/18/2025

  The last thing on their mind is seniors. It is a lucrative business and with their non-profit status they give the impression of providing best values to seniors. Everything they offer is far more expensive than what one can get from other resources, insurance, travels, ****** not respect or trust them at all.

  AARP

  Date: 03/20/2025

  Dear Mr. ************* you for contacting AARP. I'm very sorry to hear about your experience with AARP. I will reach out to you directly to assist you further.Sincerely,*****