Reviews

This profile includes reviews for Namco Pools LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Namco Pools LLC has 18 locations, listed below.

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  Namco Pools LLC

  30 Waterchase Dr Ste 2 & 3 Rocky Hill, CT 06067-2110

  
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  Namco LLC

  2 Washington St Auburn, MA 01501-3012

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  Namco Pools LLC

  1770 Central Ave Albany, NY 12205-4755

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  Namco Pools LLC

  67 Newtown Rd Danbury, CT 06810-6272

  
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  Namco Pools LLC

  430 Buckland Hills Dr Manchester, CT 06042-8755

  

Review Details

• Review fromAndres H.

  Date: 01/12/2023

  Like many Families during the pandemic we purchased a pool so that our kids could enjoy it. Shopped at the Namco branch in ******* and purchased a pool which had been return but was not opened. The pool which was supposed to be delivered to our house was sent to a warehouse which prolonged the deliver finally having to ask them to return it to the store and i would pick up. When i brought everything home and had my installer start the work several key parts were missing. Reached out the store and were able to get the parts which caused further delays and some of the parts were damaged such as the pipe that connect to the main filter that has the grounding attachment(major safety part) part was never replaced. Multiple trips costing gas and time off from work. Bigger issue is their lack of understanding of their credit system. We were told that we had 18 months interest free. 18 months later and never missing a payment we were down to our last $600 payment. We were told at the store that the interest would be charge to any remaining balance($600) not the original purchase price of several thousands. We are now being hit with a $1.4k interest rate on top of the $600 owed instead of about $180 based on the current interest rate of almost 29% Not only has the pool been already patch due to bad liner and replaced parts in poor working condition or at least good for several years but are now being robbed of money much needed for other expenses. The staffed at Namco was dishonest with and not properly trained on how their credit system works. Their lack of knowledge not only mislead us it is costing us much more financially, taking money away from our family which needs to be spent in other bills. Very frustrating to think that we were almost completely done paying this debt and could move on to the next bill to find out that due to staff lack of knowledge/incompetence we would have to delay. Very frustrating and would never be recommending Namco to any one who ask.

• Review fromDonna R

  Date: 11/08/2022

  At the end of the summer my pool had to be taken down so we went to look for another pool went to Rocky hill and ordered a pool that was 18 x 33 the size I needed . After not hearing from them
  I happen to be in Manchester and we stopped in the Manchester store talked to the manager there she set me up and had my pool delivered which included a sales price including if I have it put in at this time I also get a discount if I use your installers so I said OK since the price was right and could afford it I would put it in the fall I waited a week or so it was delivered but turns out it was the wrong pool when the installers came out they said it was the wrong pool so It had to go back. Well they brought the new pool but never picked up the Old pool we had to bring it back ourselves which I don’t think was right then I get a call from a manager and he says the price will have to go up a bit which I wasn’t happy about because that wasn’t my fault but I agreed OK that’s not too bad so finally they show up to install it and they have to dig it up and they have to lay down some thing else which I paid extra for something called dust so I paid another $225 OK so now we’re filling up the pool I happen to look out the window second day and I look and I see water all around the pool
  Mud a real mess now I’ve been waiting almost a week because they told me it could be a split in a liner on the seam. I say OK bring me a new liner I’m still waiting a week later and the weather is getting colder well they’re digging with the bobcat I see they’re taking dirt out and putting it in the dump truck which is fine but this last load of dirt they never removed they left my house a total wreck I tried calling the store 11/7 Two times with no return call I need the liner and the dirt removed like the other dirt was removed I wasted water and I believe they should pay to have a truck come in and fill my pool They do need to compensate Some how they left my house a mess
  

  Namco Pools LLC

  Date: 11/08/2022

  Customer was in contact with customer service today. Installer will be out on Thursday to install liner replacement and customer as provided an in-store credit to off set cost of water loss and as a customer service courtesy.