Reviews

This profile includes reviews for Namco Pools LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Namco Pools LLC has 18 locations, listed below.

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  Namco Pools LLC

  30 Waterchase Dr Ste 2 & 3 Rocky Hill, CT 06067-2110

  
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  Namco LLC

  2 Washington St Auburn, MA 01501-3012

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  Namco Pools LLC

  1770 Central Ave Albany, NY 12205-4755

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  Namco Pools LLC

  67 Newtown Rd Danbury, CT 06810-6272

  
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  Namco Pools LLC

  430 Buckland Hills Dr Manchester, CT 06042-8755

  

Review Details

• Review fromDavid D

  Date: 05/12/2025

  Purchased a Quest pool in the spring 2020, we paid over $7k filter and chemicals. I noticed last spring (2024) small bubbles on the outside wall of pool in many areas. see. In February of 2025 I noticed the pool level was much lower and two hours later the pool collapsed. The pool wall cracked and ripped where those bubbles were and in many areas causing the pool to collapse. We contacted Namco and their fine print in warranty only covers replacing parts that were damaged, not the entire pool. I would also be responsible for the shipping and handling costs for the parts they determine are defective. They are quoting me $1,495 to replace certain parts only, no liner or any install or removal costs. This is cost for delivery only, I am responsible to have the old pool removed and new parts of pool installed. Namco wants us to pay for basically a whole new pool due to your defect and will most likely send another defective pool based on others with the same issue.

• Review fromBruce G

  Date: 03/07/2025

  Shortly after purchasing a hot tub from Namco, I required service within just two to three weeks. A few months later, I noticed excessive water evaporation and contacted customer support. A technician inspected the unit and initially diagnosed a crack in the housing or shell, which he stated would necessitate a full replacement of the hot tub. However, after a phone conversation with either Namco Corporate, the manufacturer, or perhaps his supervisor, the technician changed his diagnosis, attributing the issue to a leaking pipe. This sudden change raised concerns about the accuracy of the assessment. Despite the technician's attempt to fix the leak, the problem persisted. Over the course of two years, I had technicians inspect the hot tub approximately 8 to 10 times, resulting in multiple instances of draining, refilling, and reheating the unit. Ultimately, after extensive troubleshooting, it was concluded that the shell was indeed leaking, as originally diagnosed. During this period, mold and water accumulated inside the shell of the hot tub, contaminating the circulation system. This ongoing issue has resulted in substantial expenses, including additional water usage, increased electricity costs to reheat the water, and the cost of extra chemicals. Additionally, I had to take time off work to accommodate service visits. Despite the financial and personal inconvenience experienced over two years, Namco declined to offer any form of compensation.

• Review fromMelisa Y

  Date: 02/24/2025

  We saw multiple listings online regarding sales for patio furniture. We went to the Southington store with screenshots of what we wanted and also pulled up the website while we were there with the sales associate only to be told the prices were wrong on the website and could not be honored. Also asked about more than a few different sets to be told they are not in stock and havent been for months. When I claimed false advertising, the associates just said "yeah we know, we get that all the time".... TOTAL SCAM!!! Shame on them because I was ready to spend ALOT of money and purchase multiple sets!!! False advertising of prices should be illegal.

• Review fromEdgardo P

  Date: 09/26/2024

  Sold me a patio set told me it would be delivered in 10-15 business days. A month later I called looking for my patio set and was informed that they had sold my set. Their solution was to get a store model in which mine was new in boxes but this time I need to pick it up the set 1hr away at another store. Called corporate and no solution at all. How do you take someone's money and than sell the product to someone else. The issue is I was purchasing patio set at a discounted price which I won't find

• Review fromDiane Maria D. d

  Date: 09/25/2024

  I have attempted to contact the store and corp offices. This company is a joke A+ Rating (WHAT A JOKE). Please don't make the same mistake as me. Don't waste your time or money............... GO ELSE WHERE.

• Review fromGail

  Date: 08/25/2024

  We purchased a new pool pump and new pool (our old one was from Namco also) in the ************ ** store just over a week ago. Ryan provided excellent customer service and went above and beyond to help us. He reviewed all the pools and found one that matched our needs. He was very friendly and knowledgeable regarding the pumps as well, and knew exactly which one we needed to replace our old one. No problems. Great experience!
  

  Namco Pools LLC

  Date: 02/26/2025

  Happy to hear that you received excellent customer service in our *********** store location and had a great experience. Please come back this season for you pool and chemical needs, currently we are running a great President's Day promotion.

• Review fromZachary F

  Date: 07/06/2023

  This store is a bunch of scam artists we’ve had endless issues with our pool and every product this place has pawned off on us. During installation a year ago the workers had a fist fight in the yard, were rude to my household and left all their garbage in the yard. They did not install a portion of the fence around the pool, and it took another two months for the additional fencing to arrive only for us to have to install it ourselves. The original pool cover they gave us did not fit, then they gave us two new ones that ripped and shredded when we removed them from the pool a year later. The pump they originally gave us was broken, and the one they replaced it with just cracked and is leaking all the water we just put in back out!

• Review fromDaniel C

  Date: 07/02/2023

  Terrible Customer Service and... Terrible Customer Service and Management, I purchase a pool this spring at Namco and thought I was getting a good deal. To my dismay after the install I found everything about the pool is extremely flimsy and easily damaged. I was even told by the installer that he hasn't seen pools like this for over 15 plus years. I was talked into buying this pool from the store manager and I believe they pushed me into this deal to try and dump outdated inventory. I tried many times contacting customer service and store management to return this pool that already has damage just from leaning on it. I've had a pool for over 20 years and decided it was time to replace because of some ice damage, Namco's poo doesn't come close the the 20 year old pool I'm replacing. quality Namco sold me the cheapest I ever seen. I show all my friends and family and they can see immediately the low quality. Sadly I get the same reply from Namco each time I contact them, "we only sell quality pools and since you had it installed there is nothing we can do for you. I hope people read this and never enter a Namco Pool store, there's a good reason their pools are cheaper and that the cheaper prince matches the quality. I'm out $6,500 (install and water) I will be replacing this pool at the end of this season if it holds up that long.

• Review fromFrank D

  Date: 06/20/2023

  Where do I begin! We have lived at our home for 13 years and finally we're able to purchase a pool. After shopping around we Decided to go with Namco. We went to *********** because it was close. We met a salesman Rob who is also a District Manager. We purchased an above ground pool with a heater and the Silver Package from him. We asked when we could expect the pool installation, we were told the end of May, beginning of June and it would take 3 weeks to deliver the pool. Everything was fine. 2 weeks later while at work a truck shows up with the pool to our house with no warning while we are at work. The delivery guy is not nice and angry because he claimed to have called us and texted that he was coming. Long story short, he had the Wrong contact number on his paperwork. Called customer service and Karen offered me $50.00 credit even though they cost me about $300 having to leave work and go get treated poorly by a delivery guy who had the wrong info. Then try to get a hold of Rob and that took a week. Then the installer calls me when I get back to work and with miscommunication i get another installer and a phone call from the manchester office, no help as usual. I called several times but never heard back. Then I tried to switch to Salt water by contacting Rob but as usual busy and cant come to the phone. 2 weeks later I have to go there to talk to him just to hear that Salt equipment wasn't gonna be available for 2 more months. Ok, pool is scheduled for installation on Saturday June 17th. Friday calling everyone because it's supposed to rain and as usual nobody is available. Finally talk to Rob and installer. Installer wants 5 yards of stone dust ( $365.00 cost to me) that he didn't even used and just threw on my property. And water to be delivered at 1130am. Installer flew in and flew out. My pool is Crooked to my house, 1 of the braces has come apart from poor installation, there was dirt and cardboard in my pool, garbage. Honestly disappointed and Not Happy

• Review fromAngel F

  Date: 06/01/2023

  This place is a joke I bought a Hayward ec50 de filter didn’t last me one season. When I purchased it they said I had one year warranty now the supervisor at ********* store is giving me the run around Heather. Another employee gave me the supervisor customer service her name is Lyne very unprofessional and rude one way woman like if she owned the company lol. Told me I have to get it contact with Hayward my self. I will never ever step a foot in this nonsense store that tell you you have one year warranty then give you the run around. I will advice everyone if you don’t want to go thru this madness don’t shop at this store not even if it was free!