Reviews
This profile includes reviews for ReserveBar.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromPaula G
Date: 12/13/2022
I would give zero stars if I could. My order was cancelled. I’ve tried contacting Reserve Bar without reply. This was a Christmas gift and now I have to start all over!
ReserveBar.com
Date: 02/15/2023
I apologize your order was canceled, ****** I see we replied 8 days after your email, which is atypical for our team, but we became extremely backed up during the holidays. We are making improvements to help us serve our customers better and I hope you'll give us another chance. Additionally, I understand your order was canceled because the item was out of stock. Our Operations Team and Tech Team are working on ways to ensure inventory is accurate for all of our retail partners and we hope you'll see improvements soon.Review fromStephanie S
Date: 11/30/2022
I ordered a $4k bottle from this company and was supposed to receive it 11/28. They do not answer emails or phone calls, they also want you to wait 72 hours for a response to your email! ARE YOU KIDDING ME!!! WHAT A SCAM! When you call the phone number an automated recording says to text them at 9*********** I tried and no response - NO RESPONSE ANYWHERE!! Truly Aggravating!! STAY AWAY!!! BUYER BEWARE!!!ReserveBar.com
Date: 02/15/2023
I apologize for the issues you experienced, ********** Engraved items typically take up to 10 business days to engrave and ship and this particular bottle needs extra care with the engraver. Additionally, our team typically responds to inquiries within 48 hours, but we definitely got behind during the busy holiday season. I understand our team responded to you and your order was received on 12/2. We are a small team, but are making improvements to better serve our customers. We appreciate your feedback and hope you'll give us another chance in the future!Review fromMohmoud A
Date: 11/29/2022
Awful company ran by morons. Placed an order right when a limited stock product was released. They stopped taking orders after two hours but my order was confirmed. The next day they released more bottles and started taking orders again. Instead of fulfilling mine first, they oversold on the second day and modified my order by cancelling 2/3 bottles.ReserveBar.com
Date: 02/15/2023
I apologize for the issues, ******** The Black Steel release was the first one we launched on our new platform and we definitely experienced some technical issues. We regret it did not go according to plan, but we have definitely learned from the issues and have made improvements. We appreciate your feedback and hope you will give us another chance in the future!Review fromRebecca T
Date: 11/22/2022
This business is horrible. Placed an order which was suppose to arrive in 5-7 days. After waiting two weeks, I called multiple times but couldn't get through to a representative. Send emails to follow up & received no response. Finally got ahold of someone after three weeks only to be told its our of stock even though it's still listed on their website. No effort to reach out to tell me or to refund my money. Had to demand a refund, thru wanted me to wait until they had the items back in stock but couldn't tell me when that would be. So basically, they'll take your money but don't expect communication or your items to arrive.ReserveBar.com
Date: 11/30/2022
Thank you for your feedback, ******** We expect orders to ship in 3-7 business days and I apologize that this did not happen for you. We work with retail partners, who fulfill orders and shipments, and they should have let us know immediately if they were out of the items you ordered. I regret this did not happen and that the items were available for purchase when they were not in stock. We will work with them to make any necessary improvements. I can confirm your order was canceled and refunded. I hope you will give us another try in the future and that we can meet the communication expectations we set for ourselves.Review fromEl M
Date: 11/07/2022
No response or communication of any kind for ten days and no fulfillment of my confirmed, paid for order. Do not see how to cancel my order or request a refund via reserve bar so I am going to have to refuse the charge through my credit card company instead. Awful non existent service. Will never do business with reserve bar again.ReserveBar.com
Date: 11/30/2022
We appreciate your feedback, ******* and apologize that you have had a negative experience with us! Orders typically ship in 3-7 business days. I see you placed the order on October 29th and it had not shipped by your initial reach out on November 4th. When we replied on November 8th, we were trying to get an ETA for you. As requested, the order was canceled and fully refunded on November 10th. It seems we can certainly improve on our communication efforts and we will use your feedback to make changes! I hope you'll give us another try in the future.Review fromAlex K
Date: 10/26/2022
Ordered 2 bottles of limited edition whiskey and received wrong, lower priced bottles that can be purchased at grocery stores for less than half price. Right upon arrival I sent the proof photo in email, asking for return label & refund on 10/23. No response. Sent mail again to customerhelp@ and customer_support@ on 10/25 with no response. Sent again today on 10/26. No response at all.ReserveBar.com
Date: 11/30/2022
We appreciate your feedback, ***** and apologize for the delay in response! I see that we were able to send you a return label and issue a full refund for your order. I hope you will give us another chance in the future!Review fromErandi M
Date: 09/08/2022
Very disappointed still can’t get a hold of them for charging me twice for the same order $396.90… even though I’ve send proof of payment I still have no answers.ReserveBar.com
Date: 09/14/2022
Hi ******* Thanks for reaching out! I know you have corresponded with Jordyn on our team and I just want to apologize again that you were double charged. It seems a technical issue originally prevented the refund from going through, so we pushed that through today. You should see the amount credited back to the original form of payment in a few days, depending on your bank. I hope you will give us another chance in the future! If you have any comments or concerns, please don't hesitate to reach out to ***************************. Best, SarahReview fromPatricia S
Date: 06/15/2022
Bottom feeders of the worst kind. My order finally arrived after multiple shipping problems. The bottle was unwrapped with the label peeling off and the 2 glassware were missing (one) and broken (other.) I was charged $46 for an item that sells for $34 from the discount liquor company they had ship it. If one buys 6+ is sells for $24 from the discount store. The glass—aside from being chipped—was of dime store quality and arrived in a dented box. I wish you allowed pictures! Never again.ReserveBar.com
Date: 07/14/2022
We are sorry there was trouble with the shipping of your order. We hold our retail partners to a high standard and if there is a problem with your order we want to know about it. Our team was able to refund you for the shipping and the products that were damaged as you did not want them replaced. We are very sorry for the poor experience, but this is not typical and we hope we can prove it to you in the future.Review fromPatricia S
Date: 06/13/2022
Horrible experience! I placed a gift order to be shipped to ******* ******* The Fed Ex failed to connect with the waiting customer four days in a row. I then asked for the package to be rerouted to me—the sender. Instead it was sent to ReserveBar and then to **** ******! It is now 10 days since I placed the order and my package is in limbo. Marked “delayed.” I finally reached a well meaning customer service person. I am still waiting and hoping the package will arrive.ReserveBar.com
Date: 06/15/2022
We are very sorry there was an issue with the shipping company, when the products leave our partners' stores we do depend on the shipping companies to continue to provide you with a good experience. Our team has been working on this since we were contacted to ship it to the corrected place and we have provided compensation for the poor experience.
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