Reviews

This profile includes reviews for FTD, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FTD, LLC has 5 locations, listed below.

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  FTD, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
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  FTD.com, Inc.

  2402 Wildwood Ave Ste 200 Sherwood, AR 72120-5093

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  FTD, LLC

  5425 Beaumont Center Blvd Tampa, FL 33634-5261

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  FTD, LLC

  5425 Beaumont Center Blvd Tampa, FL 33634-5261

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  FTD.com

  2055 Cardinal Ave Medford, OR 97504-9746

Review Details

• Review fromScott M

  Date: 05/12/2025

  no delivery on mother's day as promised. acted like this was just fine.

• Review fromFreddie B

  Date: 05/12/2025

  Two of the three stalks of Hydrangeas I ordered for my mother for mother's day were dead. Nice job, FTD! It's the last time I use you!

• Review fromNicole T

  Date: 05/11/2025

  If I could leave zero stars I would. Im appalled by the terrible customer service at **********************. They ruined Mothers Day for us. We purchased flowers and paid extra to make sure flowers were delivered on Mothers Day. An email delivery confirmation was sent in the evening (which is also frustrating because it was 7PM) but my mom never received the order. I called customer service to be told that it wouldnt be delivered until tomorrow. They lied to us!!! Terrible company that shouldnt be in business and several reviews online echo the same. Dont use this company.

• Review fromSimin M

  Date: 05/11/2025

  I ordered flower for Mother's Day for my daughter-in -law who is a mother for the first time. I spent $124.56 for flowers that was never delivered. I called 3 times on Mother's Day to get the order status. They said it will be delivered. It never did. I placed the order 11 days before Mother's Day to make sure of its delivery.I am so disappointed and disgusted with FDT. I asked for a refund. This was a very special occasion, and they totally ruined it.

• Review fromKimberlee M

  Date: 05/11/2025

  I ordered flowers to be delivered specifically on a certain day 11 days prior to the delivery date. That day came and went with no delivery. I called the next day and the *** told me I needed to be patient and when I requested to speak with a supervisor the call dropped. I called back and was told they would deliver that day by 8pm. They werent delivered. I called the next day and they said they didnt know when they would be delivered. I canceled the order and they said they would refund the full amount. So disappointed that my gesture of kindness was completely hacked by this incompetent company. Never use FTD!!!

• Review fromKristi K

  Date: 05/11/2025

  I ordered flowers to be delivered to my mother on Thurs. May 8. They were never delivered. I called every day for 3 days and was always told "They will be delivered today". Well it's now near the end of the day on May 11 and still no delivery. I called and told them to cancel the order and refund my credit card. I was put on hold for 20 minutes. If they don't I will call my credit card company and have them remove the charge. I have never had a worse experience with a floral delivery company. Oh, and every time I did call I got someone on the phone with an Indian accent so thick I could barely understand them. Call centers in another country perhaps? I mean for every one of my 4 calls!

• Review fromNoelle G

  Date: 05/11/2025

  Worst customer service and company communication. I selected a delivery date and after that day has passed I reached out and was told there is a delay. Nobody told me about this and then I was told it would be delivered the 10th by 6pm. Well that came and went so I reached out again and they said its not even shipped and to kindly just wait they also only offered a $20 refund on my $80 flowers that were now 2 days late and still not having a set delivery date.

• Review fromZachery R

  Date: 05/10/2025

  This company is unethical. Delivered flowers that were dead. Refused to provide a full refund. On a $100 purchase, I was given $12 refund. ***** and shop local instead.

• Review fromChris M

  Date: 05/10/2025

  I received an email stating the flowers were delivered to my home , I wanted to surprise my wife for Mothers Day I went to front door and I do not see the flowers they say they delivered. I call the 800 number and I was told they could give me 30% back Im immediately ****** and felt disrespected I could hardly understand the person FTD has handling their customer support. The phone was statically garbled and this made this call much more frustrating adding I can hardly understand the man Im talking with To offer 30% of my money back for an order we never received is B.S am I mad yes 100% the man put me on hold like he had to verify he could return 100% of my money back . My trust of FTD is totally gone . I will dispute this charge on my card as I really do not trust it will be returned otherwise. What a sad day FTD caused when all they had to do was deliver my wifes Mothers Day flowers THANKS FTD ABD WOW 30% WHAT A JOKE what are the terms

• Review fromLucy B

  Date: 05/10/2025

  Horrible, disappointing experience. Mothers Day flowers arrived dead and falling apart. The message on the card turned out as gibberish. When I contacted customer service, they refused to refund the costly amount for a pile of stems and petals. What a huge waste of time and money. Please shop elsewhere.