Reviews

This profile includes reviews for Appliance Factory & Mattress Kingdom's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Appliance Factory & Mattress Kingdom has 27 locations, listed below.

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  Appliance Factory & Mattress Kingdom

  321 W 84th Ave Unit A Thornton, CO 80260-4824

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  Appliance Factory & Mattress Kingdom

  1096 S Sable Blvd Aurora, CO 80012-3796

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  Appliance Factory & Mattress Kingdom

  1661 28th St Boulder, CO 80301-1001

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  Appliance Factory & Mattress Kingdom

  1045 Zuni St Denver, CO 80204-3337

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  Appliance Factory Mattress Kingdom

  600 Kemper Commons Circle Springdale, OH 45246

Review Details

• Review fromChristina B

  Date: 07/09/2023

  Incredibly misleading company. Bought a fridge from them that arrived dented. Called them the next day and a serviceman came out and said he couldn't fix the dent and you can't change the side of a fridge panel. It simply needs to be replaced. The team at the appliance factory went out of their way to waste not only my time but also the two repairmens who came all the way out to the house from GE. Rather than just fixing the issue immediately and replacing the fridge, the team at Appliance Factory further convoluted the entire situation by placing blame and passing around the problem to members of their own team who had no knowledge of what was even going on. ***** was the first person I spoke to on the phone about this, she was so friendly at first and truly led me to believe she was going to get this fixed. Then I never heard anything more from her. After taking countless hours off of work to meet the servicemen and sit on the phone the issue never got resolved. It's been weeks, I've left a ****** review and spoken with ***** since then. Rather than fixing it or reaching out to me she said she read the review online and that it was incredibly rude and this has been a nightmare for her (imagine how I feel). After requesting to speak to literally anyone else who could just end this she told me verbatim to call the presidents hotline and hung up on me. These people are scammers, what they are doing is incredibly misleading. I really hope to see a class action filed against them in the future seeing that so many other people are dealing with this same issue.If they had marketed their fridge as dented from the beginning at a cheaper cost, this would have been a different story and I'm sure someone who doesn't mind those things would have been happy to buy it. Their business model is a nightmare not their clientele that they treat so poorly. Do better!

• Review fromRichard C

  Date: 07/05/2023

  Body washer and dryer set from them this month and late June early July of 2023 now the washer is not working and now I'm getting the runaround about getting another one delivered I told him I can't do it in the afternoon or and they never call you back seem to just blow people off all the time I will never use this place again unfortunately they have a new refund policy so I guess I'm stuck dealing with these Bozo the clowns until they fix this problem

• Review fromSandra J

  Date: 06/14/2023

  i purchased a new Maytag washer with an extended warranty which was delivered in March of 2022. It has been lightly used. This past weekend it began leaking water from under the soap dispenser, during the rinse cycle. I removed and cleaned the dispenser, which was not very dirty. Today the repairman arrived, and cleaned the machine stating the problem was the housing above the dispenser was dirty. He ran a quick cycle and there was no leaking, however, after he left I ran a small load on the regular cycle and once again the machine leaked during the rinse cycle and water pooled under the soap dispense. I called the repair service again and the same technician, who advised me there is no problem, will come out next week. They cannot give me a window for arrival, nor will they send a different repairman. I called the President's line with no response to date. I will alter the review if the machine is truly fixed next week. If not I will escalate as this washing machine is only a year old. I wish I had purchased a warranty directly from Maytag as I have no recourse to use anyone else for repair. Am very unhappy.

• Review fromMicah B

  Date: 04/07/2023

  Waited for an oven hood for 12 months. Never tried to offer any other solutions. Simply, "We can't get it from the manufacturer." Won't offer a replacement of any other type. Had to renew our electrical permit and still can't pass inspection. Offers nothing even after buying the extended warranty nonsense, which everyone knows is pure profit. Poor business practices. They won't make it right and don't care.

• Review fromKit B

  Date: 03/17/2023

  Working with and trusting I made the right decision to purchase a washer and dryer from this organization is one of the worst decisions Ive made. Their follow-up and support is non existent. I will not purchase another item from this organization. Extremely dissatisfied customer!

• Review fromArlene F

  Date: 02/24/2023

  I previously wrote a letter with numerous complaints about the company and its products. This is an update. On February 21, 2021, I purchased a dishwasher that was sold to me as new but was really 3 years old according to a repairman, He said, "It sat in the warehouse for 3 years". After many visits from Brand Source and GE it worked. A few weeks ago it died and I had to pay for a service call to have it evaluated.. The cost of repairs would be very high and I decided to buy a new dishwasher at Best Buy since I would never shop this store again. I am out the price of the service call and the cost of a new dishwasher. What company would do this to a customer? I wouid like to be compensated.

• Review fromZN

  Date: 02/23/2023

  POOR CUSTOMER ********************** AND RESOLUTION. Concerns about purchase of a Brand New Stovetop. Picked up product from warehouse, Some of the parts were hand wraped in pink and clear plastic. Went straight to store where purchase was made and showed to salesman "*****". He said he would get back to me and NEVER did. Scheduled for install in two weeks and never received a phone call back from salesperson. I called two days before install date asking why we are getting replacement parts for a brand new stove cooktop. He said he would order brand new parts vs. the replacement parts. Due to be installed 2-24-23. He never called me back and when I contacted him he said the manager would be contacting me. He told me that the first time I spoke with him and I never heard from the manager "*****". Our install is set up to be installed 2/24/23. The replacement parts were wrapped up and taped in pink plastic and stated on the packaging "replacement parts". What happened to the original parts that came with the stove top? NO ONE FROM APPLICANCE FACTORY HAS REACHED OUT TO ME OR RETURNED MY REPEATED CALLS! This is poor customer **********************, and I don't know what else might be missing in my order that I received from the warehouse on 2-11-2023. The manager won't contact me nor the sales person "*****" who sold this to us. Why are we paying regular price for a product that has been discontinued and the original parts have been replaced with "replacement parts" No one from the Sable store will call us to resolve this matter. ***** told me 2-22-23 that he would order NEW PARTS. But I don't believe he will. THIS STORE DOES NOT RETURN OR ADDRESS CUSTOMER'S CONCERNS. THEY JUST IGNORE YOU AND HOPE YOU GO AWAY. NO ONE HAS CONTACTED US TO DISCUSS OR RESOLVE OUR ISSUES.

• Review fromKarl S

  Date: 02/08/2023

  I purchased a stove and downdraft system from store on 1045 Zuni street in Denver. I also purchased a 10-year warranty for both items. After about two years the downdraft failed, and I needed warranty repairs on it. Over the period of almost three months and four different appointments of waiting to get it repaired and reinstalled, I now learned that the reason they have not followed through on their scheduled appointments with me, was because they don't have any qualified person to reinstall my downdraft system. I was told repeatedly that they are able to make the repair and installation. But without even calling me, to let me know that they will not show up at their scheduled appointment, they forced me to stay at my home for an indefinite time. After numerous calls (as a said they never contacted me) I finally got an answer for a new schedule 6 days later. It is very unlikely that with their incompetent and dishonest history with me. that they will meet this appointment either. I also contacted the " Presidents" contact line 3 times and asked for a call back, and they never did. Looks like I am screwed with them and forced to take legal actions.

• Review fromEileen M

  Date: 01/16/2023

  the people are rude and the service is not very good

• Review fromErin K

  Date: 01/04/2023

  Buyer beware! Sold us a lemon of a fridge that was advertised as OPEN BOX - Fully Functioning. We went through a great deal of trouble in returning the unit but a refund was never processed as promised. Lost two full days of life + big headache. Will attempt to dispute charges through a chargeback to try to recoup over $1,700+. Steer clear.