Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Boost Mobile has 259 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

• 

  Team Mobile - Green Springs

  66 Green Springs Hwy Homewood, AL 35209-4902

• 

  Boost Mobile

  2620 Creighton Rd Pensacola, FL 32504

• 

  Boost Mobile

  1 SW 107th Ave Unit 3 Miami, FL 33174-1415

Review Details

• Review fromAnita E

  Date: 06/18/2022

  The liars that work for them is what's bothering me . I was told the kns was great and better then other companies and I'm paying **************************** brand new NOt the 50 I was quoted. When I had upgraded originally and bought a new 5g I made calls that showed as **** [*****. I'm female and no Hispanic origin.I guess it works we all believed the lies but now one jobs gona pay for s new phone. My grandkids got stuck in a rip current and I would still drown my phone gathering them up. Its just a shame I finally use insurance and its costing me more then if I switched phone carriers so eventually they'll lose business but rhey won't care anyway

• Review fromDavid A

  Date: 06/18/2022

  Ordered a phone through customer service, canceled the next day since I found it same price in store, never received the refund, contacted customer service about the refund and got misinformation from multiple reps, even told refund was sent to bank which was a blatant lie as my bank confirmed nothing was sent, after that I spoke to a supervisor which gave me another different answer and when I asked for corporate contact info they hung up on me and never contacted me bank. After that I had no choice to call my bank to resolve the issue. I have a lot of patience and that went all out the window when boost mobile decided to lie to their customer.

• Review fromMichael B

  Date: 06/14/2022

  I tried to activate my parents' phones after ordering two $100/year sim cards and two phones on the Boost Mobile website. My parents wanted to transfer their old phone numbers, but after calling Boost customer service 5 times and spending more than 6 hours on the phone with them, I finally gave up and took the phones to the Boost Mobile store and paid them a $35 fee plus a more expensive plan that my parents didn't need to finally get the phones activated, without their old numbers! AND they never received refunds on their 2 $100/year sim cards. So, we lost $200 on the sim cards and didn't get the old phone numbers and spent 6 hours with "customer service" and spent an additional hour and $35 dollars at the Boost Mobile store and an additional $160/year for the service for the two lines. As I said, TERRIBLE service.

• Review fromLarry H

  Date: 06/14/2022

  I switched to Republic Wireless in 2014 as I am a very light cellphone user and their price and minimal offerings suited my needs. I have had the same Moto E phone all this time, and have had little problem with service either by internet connection or the Sprint network when out of range of a network. I paid $13.51 a month with tax.Suddenly the last week of May 2022 my cell service stopped completely. A notice of some service limitation about to happen popped up on my phone at the end of May, but there was no way to do anything about it. No notice was listed on the website. Yesterday, June 13, I called the company at their support number. What a frustrating experience that was!! The first agent was a taciturn male who barely answered questions and explained nothing. When I asked him to restore my cell service or cancel me, he asked if he could call my cell phone number. I said that he could, but asked that he stay on the landline from which I was calling because there was some question whether the cellphone would receive a call, and I did not relish another 10-minute wait for a a new agent. He played a game with me, asking whether I wanted him to call the cell phone or not, but would not offer or deny my request to stay on the line. Finally I asked him if there was some other alternative.He said that I could give him the last 4 digits of the credit card associated with my account as an alternative. As I have automated the payments, I did not remember which of my credit cards ****** MC, Amex) it was, and he would not tell me. Finally I ascertained it was my Amex, but he claimed the last 4 digits I gave him were not on file. This is ridiculous as I have been paying for 10 years. He repeated like a broken record that there was nothing else he could do. I called back another agent and had a less hostile but similar outcome. He also would not cancel my account. If you wish to experience a real live ***** nightmare, try Republic by Dish.

• Review fromGeorge S

  Date: 06/11/2022

  I have been with Boost Mobile for 15 years. Several months ago, they forced me to purchase 2 -5G phones, due to them no longer offering 2, 3 or 4G service, they said. I did as told after recieving many warnings about my service not working very soon.I for the first time, spent more than my typical $100-150.00, and bought 2 ******* A71 5G phones, one for me, one for myself, this was around December, i was giving my partner one for Christmas.Aparently around April 30th. 2022, they did an update that effected both of these phones. My phone would not make or accept, phone calls, or texts. I kept getting a notice on the phone that said "not connected to a network" and, that I could only make 911 calls for emergencies.I have now spent HOURS ON THE ***** with what boost considers ******************* Ha, what a joke!It took me over a week to finally get my phone fixed, this is because I finally got connected to the second customer service-tech support!I guess ********************** has shipped their customer service to *****! First of all, I can't understand them, and second, *****% of 5he people in customer service don't have a clue as to what they are doing! They must follow a script, because each time that I have spoken with them, they tell me to do the same steps as the previous person, even after telling them that I have already done those actions.Now, it's been over 2 weeks for my partners phone, and still nothing. He finally took the Sim chip out of his old phone and put the new Sim chip in, so, the last guys that I talked to said that we have to reverse the chips again and call them back. Guess what that A**** did! He locked both Sim chips, so now, we can do any thing with the phone!Each customer service that I've spoken with about my partners phone, I told what the service tech told me to tell them. Go to my phones account, and look at the notes, the notes that fixed my phone. Do you think that even once I could get 1 of them to do that, nope! Not one of them!

• Review fromBerni C.

  Date: 06/11/2022

  Boost ***** should Not be in business. They sell cell phone that would not last 1 month from the day of purchase. Their return policy is 7 days. The representative was aware of the poor quality of the phone, but did not disclose to customer. If you are not aware the poor quality and did not buy the warranty insurance, then after one month, your phone is complete not functioning and you can not buy insurance at that point. Your hard earn money of $137 is gone in the toilet within one month. This is not how a good and transparent business should behave .Strongly suggest BBB to onvestigate.Strongly suggest consumer NOT to be trapped.Boost is looking scapegoats to sell their bad cellular phone inventory.A scamer behavior , be aware. STAY AWAY FROM Boost ******

• Review fromThomas D

  Date: 06/10/2022

  I joined this carrier in 2017 and was extremely pleased with the service and value. Recently, it appears they were acquired by DISH. They made several changes to their plans and it become a very poor value, so I decided to switch to another carrier.Day 1 I called customer service to get my account # and ***, since you cannot get these online. After waiting on hold for 30 minutes, I was told I did not have an account number or ***, and that my new carrier would only need my phone # to switch.Day 2 I called my new carrier and was told I do need an account # and *** to switch. They were able to get ********************** on the line within a few minutes, and Republic then provided my account # and *** to my new carrier, which again, they told me did not exist. Republic, however, did not provide the *** to port my 2nd number. I then had to call Republic back, waiting over 20 minutes on hold, to get this information.Day 3 I called to make sure my numbers had been ported and I would not be charged. The rep I spoke with was very unprofessional and only kept repeating the same generalities without looking at my account. I then asked her to pull up my account, at which point she did, and repeated the same information. I asked a follow-up question about billing, and was disconnected.Poor service, poor value, and cannot recommend.

• Review fromVeronica U.

  Date: 06/07/2022

  I have had no end of issue with Republic Wireless since they were acquired by Dish, switched to **** as their network tower operator, and have pushed the transition to their 5.0 plans by phasing out features on their legacy plans.Devices were dropped from compatibility mid-service. Activation time for the transition of two lines of service is consistently longer than stated by customer service (12 days as opposed to 3-7 days claimed). After activation, the lines were not fully functional and remain that way to date. MMS messaging and mobile data are adversely effected with no solution after more than five cumulative hours of call based troubleshooting, in addition to social media outreach via direct messaging.Worse still, while each support service agent is courteous, the network of customer support is completely ineffectual. Different departments don't relay information with one another: between front office (customer service phone representatives), their supervisors, the back office (technical support agents which receive tickets) and tier 2 **** support services (outside contractors the answer only to Republic agents, not the customer), communication is not consistent, ticket numbers get lost, and there is no continuity of care for ongoing issues. Worst of all, there is no accountability to the customer, who can NOT access their account notes, a copy their ticket number, case status updates, transcripts of customer service calls or access to the recordings. When the Republic Wireless app became obsolete with the rollout of 5.0, all those tracking features were lost, and so when a RW customer service agent says "we'll be in touch with you between X-Y time" it is up to the customer to take notes and follow through when follow-up fails. Republic Wireless takes no initiative or responsibility.In summary: they are not a phone service provider, they are an abdication of service.