Reviews
This profile includes reviews for Rise Broadband's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 215 Customer Reviews
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Review fromW. T.
Date: 01/29/2025
The best I have had. Best speed. Best service. Best response. Far better than ATT, T-Mobile, and several more I have had over the years.
Rise Broadband
Date: 02/10/2025
Hello *******, we're glad to hear you're loving your fast and reliable service with Rise Broadband. We set a high standard for ourselves and are thrilled to hear that we are the best service provider you have ever had. Thank you for taking the time to leave your feedback, and thanks for being a valued Rise customer!W. T.
Date: 02/11/2025
I have used several companies in the past 30 years. So far this has been the best.Review fromAdam S
Date: 01/03/2025
Internet outages are weekly and no reimbursement offered for disruption in service. Rude and unhelpful customer service.Rise Broadband
Date: 01/15/2025
Hello, thank you for taking the time to leave you're feedback. We prioritize customer service and are sorry to learn that you have not been satisfied. We do understand the importance of uninterrupted service and our teams are constantly working to improve the stability of our networks to prevent any future disruptions. If you experience any issues in the future, don't hesitate to reach us directly at *********************************** so that our team can assist. Thank you for being a valued Rise Broadband customer.Review fromJanell M
Date: 12/19/2024
I work from home and my internet went off for a few days in October. It was deemed equipment malfunction and, I lost around $1500.00 due to not being able to work, but stuff happens, and I understood it. My internet went off again last night at midnight. It was deemed equipment malfunction, and I can't get a technician until December 31. I explained to the girl on the phone that I work from home and have to get this fixed as soon as possible, she said she would call me back, but when I hadn't heard I contacted them and found out the ticket was market resolved. I spoke to someone else and was told that he was sorry I lost money but there was nothing that could be done, and after I pay my bill, I can contact the company to ask for a refund on the dates that I didn't have the internet. I have lost $800 today so far. I work in the medical field and cannot go to a public area to get an internet signal, because of patient confidentiality. By the time Rise Broadband comes this month, I will have lost my business, and there isn't a **** thing that Rise Broadband cares about doing. I wish there was an option for zero stars, because this company doesn't care about anyone.Rise Broadband
Date: 12/23/2024
Thank you very much for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please email your account information to us at *********************************** and we will be more than happy to assist you.
Thank you,
Rise BroadbandReview fromPreston C
Date: 12/07/2024
******** customer service! I signed up with Rise on June 5th and was not informed that it was a prepaid service. By the 20th disconnected me added a late fee and a reconnection fee. I called in and they gave me 2 months free and said they would fix my account. They only gave $90 and didn't remove the extra charges so in July they disconnected me again and added another late fee and reconnection fee. So the executive office got involved and fixed it and I then paid for August and they gave another month for the issues. One of the customer service guys told me "learn to pay your bills" and then the fees were put back on my bill for September and I told them to cancel it. They gave 3 months and I paid one month of 65 dollars and the final bill was $140. I changed service the next day and their equipment on my front porch and I called them after a month to come get their equipment. They did 3 weeks later and then sent another work order to pick up equipment and the technician came and got on my roof took the other company's equipment and some of my equipment that I owned. They could not get it working right on Friday afternoon and went all weekend hotspotting from my phones. Rise is the worst customer service I have ever seen. Along with their billing department only looks at the system and not listen to anything. They are rude and obnoxious. Don't use rise broadband. Email the CEO on ********Rise Broadband
Date: 12/09/2024
Hi *******, we appreciate you taking the time to provide your feedback, so we can work towards continuously improving. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your interaction with our team.Preston C
Date: 12/11/2024
**** has the worse customer service. I appreciate the comment but is it just talk or are you going to fix the problem?Review fromBrad C
Date: 11/21/2024
Superb customer service, friendly technicians, strong, signal, great Internet! Happy !!!Rise Broadband
Date: 11/25/2024
Hi ****, we appreciate your feedback and are glad to hear that you couldn't be happier with our service and team members! We set a high standard for ourselves and appreciate you taking the time to review us such a great review. Thank you for being a valued Rise Broadband customer!
Review fromDallas C
Date: 11/18/2024
Internet service is a far upgrade over my previous provider. The installer they sent out was incredibly helpful and made the whole process a joy.Rise Broadband
Date: 11/19/2024
Thank you for taking the time to leave Rise Broadband such a great five star review Dallas! We're thrilled to hear that you are happy with our service and had great experience with our technician. Thanks for being a valued Rise Broadband customer.Review fromDave A
Date: 11/13/2024
The installers were knowledgeable and courteous. The internet is working great so far. I had Rise Broadband back in 2021. The service was great then and is also now.Rise Broadband
Date: 11/15/2024
Hi ****, thanks for taking the time to leave us a review! We're glad to hear that your service is working great and that you were happy with your installation. Thanks for coming back to Rise Broadband!Review fromMarcelo P
Date: 11/09/2024
So far so good. They did good job Upgrading the antenna i been getting *************Rise Broadband
Date: 11/12/2024
Hi *******, we appreciate your feedback and are glad to hear that you couldn't be happier with our service! We set a high standard for ourselves and appreciate you taking the time to review us. Thank you for being a valued Rise Broadband customer!Review fromYvette T
Date: 11/08/2024
Effective and prompt new customer set up. Installation appointment was within a week of my initial call for information. Installation was on time and seamless.Rise Broadband
Date: 11/11/2024
Hello ******, thank you for taking the time to leave us your feedback. We're thrilled to hear that you had an exceptional experience from your first call to your install! Thank you for being a valued Rise Broadband customer!Review fromSTEVE D
Date: 11/05/2024
Bad company to use for service hope this can stop anyone else from what I've gone through not worth it zero starsRise Broadband
Date: 11/07/2024
Hello *****, we regret to hear that you were unsatisfied with your service. If you would like to provide more feedback on specific issues please email *********************************** and we will be happy to assist. Thank you.
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