Complaints

This profile includes complaints for Cardinal Group Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cardinal Group Management has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cardinal Group Management

  4100 E Mississippi Ave Ste 700 Denver, CO 80246-3054

  
• 

  Arcadia Student Living

  707 Sanctuary Pl Charlotte, NC 28213-8143

• 

  Rush Student Living

  9200 University City Blvd Charlotte, NC 28213-3911

• 

  URSA

  2255 S University Parks Dr Waco, TX 76706-6598

• 

  Park East Living

  1819 Glenna Goodacre Blvd Lubbock, TX 79401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. My name is ****** ******, and I am the parent of a *************** student who resides at *************, a property under Cardinal Group Management. Im reaching out to bring to your attention a frustrating and costly experience we had during move-out on May 12, 2025.Per instructions from the leasing office, we provided ID and obtained a guest parking pass to park on the 5th floor while assisting with move-out. Despite following those directions exactly, our car was booted within minutes by Advanced Booting. When we attempted to clarify, the booting company claimed they were enforcing Westmars rules, while the leasing office distanced themselves, stating no connection with the company. To complicate matters, signage was entirely obstructed by graffiti and stickers, making rules and QR codes unreadable.I respectfully request that Cardinal Group Management consider issuing a refund for the $75 booting fee and revisiting the guest parking process at ************* to ensure clarity and fairness moving forward. As a parent navigating the end-of-year move-out process, this incident added unnecessary stress and expense.Thank you in advance for your time and attention. I would appreciate the opportunity to provide any further details if needed.Warm regards,****** ******

  Business Response

  Date: 05/15/2025

  Representatives at the community shared the following message to the customer who made the inquiry:

   

  Greetings Ms. ************************ you for bringing your concerns regarding the parking and booting incident during your daughter's move-out at ************* to our attention. We understand this experience caused frustration, and for that, we apologize.
  
  
  After reviewing the situation, we must respectfully inform you that a refund for the booting fee cannot be issued at this time, as the vehicle was not parked in accordance with the established guest parking protocols. Furthermore, we wish to clarify that new signage was installed in the garage at 8:00 AM on May 12, 2025, and as we just verified, none of the signs had any visible damage or graffiti as of the time this email is being sent.
  
  
  We would also like to emphasize that our guest parking regulations are prominently displayed throughout the guest parking area and at the guest check-in counter. The booting of the vehicle occurred approximately 30 to 35 minutes prior to your visit to our office, documented by the booting company's system.
  
  
  Thank you again for reaching out and for your understanding of our community's rules and regulations.

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a resident of ****************, I informed the front office that I will be leaving this year and commit to paying my rent as usual. I was shocked that my electricity prices went up, higher than I ever paid while living in the apartment for the last 3 years. On calling them, all they did was fingerprint at concervice, the utility management, and the utility company pointed the finger back. After a month of a wild goose ***** from management , I am at my wits' end that they could not help me solve the problem.

  Business Response

  Date: 05/08/2025

  Conservice is ****************'s third-party utility management provider and handles all utility billing matters. Their responsibilities include addressing any resident disputes and communication regarding billing and consumption.

  
  We understand Mr. ********* frustration with the recent increase in his electricity bill and sincerely apologize for the inconvenience he has experienced. We will certainly address our concerns with ********** regarding the customer service being provided. We are already in contact with them to investigate the higher charges for the billing period from February 11, 2025, to March 11, 2025, especially as we have noted a general rise in electricity expenses across the property.
  
  Once Conservice completes their review, they will communicate their findings and work to communicate any billing issues, if found.

  It's important to note that our lease agreement specifies that electricity billing is based on direct metering per unit. The electricity provider measures usage in each apartment and directly bills Wildwood Lubbock for these charges. Conservice then sends the bill to the resident, and the electricity charges for each unit are divided equally among the residents of that unit to determine each individual's charge. Utility charges are charged two months in arrears. 
  
  I have attached a copy of ****** ********* utility bill for the service period in question for your reference.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease contract with ********************************** ("manager") as agent for ************************** ('Master Resident Landlord") from 08/19/2022 to 07/31/2023 for a furnished shared room (I shared the room with my husband who had another contract exactly like mine and is being charge for the same amount). After we moved out of the property, we took pictures of the condition of the room and sent an email letting them know we had moved out, after we had handed them back all the keys provided to us. We were not provided with a Unit Inspection checklist, nor were we given a staff member from the office to go and check the unit. On August 13, 2023, we received an email from the property with a move-out statement with charges of $1182.50, including a holdover fee of $680, which we didn't understand, considering we gave back all the keys on July 31, 2023, besides other unfair charges. Because we received an email saying our account was delinquent on August 22, 2023, we sent an email in response, claiming and explaining that the charges were incorrect because all the charges did not correspond to the condition in which we delivered our unit (according to the pictures we took). We never received a response. However, we received an email on August 25th, 2023, saying that if we had received an email saying that our account was delinquent, it was a system glitch. Therefore, we assumed the problem was resolved. On August 28th, 2023, we received the exact email that we had received on August 22nd, 2023, about our account being delinquent, which we assumed was again a glitch in the system. Almost 2 years after our contract finished, we received a text message and an email from Cardinal Group Management about a balance of $1182.50 from The **** apartments. We responded to each of their messages, trying to explain that we did not owe anything, and provided evidence. However, they insist that we must have to pay the charges stated on the move-out statement.

  Business Response

  Date: 04/18/2025

  Move-out inspection with pictures are included as an attachment. It shows that the carpet needed a replacement, the bed frame was broken and on the floor, and they left bags of trash behind in their room. 
  
  It also shows that they returned their keys late on July 31st. Communication was sent out weeks before move-out day outlining the financial liability if they do not return keys on or before 12pm on move-out day, which states they would be charged a hold over fee due to preventing the onsite team from starting the move-out and turn process. Unfortunately, I cannot find any documentation of when the keys were officially returned and the previous manager is no longer with Cardinal. 
  
  The confusion about the delinquent email was the manager at the time sent out delinquent account emails to everyone (even those who did not have a delinquent account), then sent a follow up email to the same email list stating it was a mistake. The third email about the delinquent accounts that ******* received were correct. 

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  I was a resident at ********* at *********** in ******, **. I have a balance due and I have been trying to get this resolved today. 
  

  I was told that Cardinal Group no longer manages Hangar 61 and I would need to contact Cardinal to pay my balance  

  I am wondering who I can contact to pay my remaining balance or see if my account was sent to collections. 
  
  Sincerely,
  ****** *******

  Business Response

  Date: 04/02/2025

  Hi ****** - Please let us know the community name, address and additional details of your inquiry so we can best assist you. Thank you.

  Business Response

  Date: 04/09/2025

  The complainant, ****** *******, confirmed in emails to Cardinal staff that his case was resolved after initial confusion over an agency he was meant to communicate with. 

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******fusal to review security camera footage 3. Complete non-responsiveness to a serious incident I'm seeking:- Review of security footage from 11/17-11/21 - Compensation for my $838.25 insurance deductible - Additional compensation for time lost and inconvenience caused - Written explanation for management's failure to respond - Implementation of improved security incident protocols As a national property management company, ******** should be held to professional standards. Their neglect demonstrates a concerning pattern of negligence affecting all residents' safety and security at 5025 Apartments.

  Business Response

  Date: 04/18/2025

  Thank you for reaching out and we apologize for the inconveniences this has caused. Our on-site team will be reaching out to you directly regarding this complaint by the end of today to resolve this matter. Thank you for your patience.
  

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23026306
  
  I am rejecting this response because:

  I have stated several times that I have contacted the bank, who cannot enter a dispute as the payment is showing accepted by the apartment. I also sent in several forms of proof (screenshots, bank statements, signed letter from the bank) that I have paid. The apartment has made several unreasonable requests after receiving these forms of proof (send receipts that they have not sent me, ask the bank to refund it despite me explaining that the bank cannot do so, put in a ticket to the system that manages payments which still will likely not work, and at the very start of this I was told Just have your parents pay it by a phone representative). They have threatened to evict me despite this proof and sent a three day notice to vacate despite me trying to work with them. They have also explained that they would be more than happy to evict me and have their lawyer present. 

   

  My concerns regarding safety, health, and security within the apartment have still not been addressed. When I first moved in, I explained that due to PTSD surrounding break ins I could not be on the first floor. However, they still put me on the first floor where we had a break in within weeks of moving in. I was told just lock your windows and no additional assistance was offered. We have had several ***** infestations that have not been remedied with the spray they use, and I received no response about this concern. I was forced to purchase additional security and ***** traps for my apartment to even be habitable. I also explained that I believed this situation was in retaliation for these complaints, to which I was told [Contact] works remotely and has no knowledge of any concerns, so it could not be retaliation.

  I have lost wages, had to receive medical and mental health care due to the apartment conditions, and have only been argued with and condescended to when I contact the apartment. The documents I have sent are barely a fraction of this situation, but show the reason I filed this complaint in the first place - the mismanagement of my payment and threats of eviction.

  Sincerely,
  
  ****** ***********

  e everything I can to fix those issues with little to no help from the apartment.

  Business Response

  Date: 03/07/2025

  Thank you so much for reaching out. Community management has been in communication with this resident since February 14th regarding this matter. Unfortunately, the resident needs to dispute this payment with her bank, as we do not have any record of successful payment since 12/26/2024.  The resident's ledger is attached to this response for your review.
  
  Management contacted the resident on February 14th through AI tool EliseAI to inform her that her payment made on 02/07 for February rent had returned on 02/11 due to insufficient funds. The resident stated that her bank balance reflected she had successfully paid, and the funds did not bounce. 
  
  The statements provided by the resident indicate that her payment was made on 02/11, not 02/07. There is no record in the resident's activity log that she had logged into Entrata to make a payment on that date. The only recorded payment transaction in Entrata was on 02/07, and that payment was returned on 02/11.
  
  Management also entered a Solarwinds ticket for this issue to see if this payment made on 02/11 could be traced, but there is no record of the payment. The Solarwinds correspondence is attached to this response as well with more details.
  

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking assistance regarding my lease at Heritage 1275, located at *********************************************. Date of Transaction:Lease Signed: July 22, 2024 Move-in Date: August 2024 Amount Paid:$4,000 (Two Months Rent as Deposit, Heritage 1275 illegally charged me two months rent as a security deposit, totaling $4,000, which exceeds the legal one-month limit. ), and $2,216.41 for February rent even I had a written notice than I'll move out before ***************** Commitment:Heritage 1275 leased me a unit under the expectation of providing a habitable and safe living space. However, the apartment failed to disclose that my bedroom is adjacent to a high-traffic hallway with three doors, causing excessive noise and security concerns.Nature of the Dispute:Unbearable **************** Issues Constant door slamming (60+ dB) from 8 AM to 2 AM or later, making the unit ************** privacybedroom window faces a hallway with frequent foot traffic.Severe *****************, depression mood and anxiety, and health issues, forcing me to seek psychological counseling.Managements Failure to Act September 2024 January 2025: I reported the issue through 8 emails, 26 discussions, and multiple maintenance requests, including video/audio evidence.Management ignored complaints and only sent maintenance for ineffective repairs.Request for a unit transfer was ************ Termination Request Ignored January 17, 2025: I formally requested to move out by January 31, 2025 due to unlivable conditions.Management took 11 days to respond, and in a meeting on January 30, 2025, they refused to let me break my lease, insisting I find a replacement tenant despite my distress.Requested Resolution:Immediate lease termination without penalty.Refund of my $4,000 deposit.Obtain a prorated refund of $2,216.41 for February rent, as I had already formally declared my intent to vacate by the end of January.

  Business Response

  Date: 03/31/2025

  We offered [Xinyue *** the option to select from multiple methods to qualify: Provide a guarantor, LEAP our alternate qualification method or pay a double deposit as an international student. While we no longer offer the double deposit option as CA no longer permits this, when Xinyue signed her lease this was still an allowable form of qualification. As for the additional complaint about the doors adjacent to her unit, our team has exhausted efforts to please her on this matter. First, we remedied the issue by ensuring the doors were on the highest setting to ensure they closed as quietly as possible. When that was not a sufficient resolution for her, we informed her she would have the option to relocate to another unit at her building or any of our other sister communities. She declined that offer and continued to complete a renewal, in which she is set to transfer this summer. We remain open to allowing her to relocate at no additional charge, but considering the suggested reasons to cancel, we have informed her previously these are not reasons to cause an early break, and she would have to abide by the lease agreement by finding her own replacement tenant [e.g. relet]. 

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Cardinal group issues leases in 6 months and one year terms. They actively raise the price for residents slowly by $100 and lock them into these prices. As the year goes on and they fail to deliver on any of the promises they gave to residents about improving the housing fixing appliances and doing renovations. They offer reduced rates to new people later on down the year. They openly advertise these directly in front of residents and do not allow any way to negotiate. I pay $1,200 for my small 300 square foot room, and I get to share an open space with a set of random four people. I theoretically could find my own roommates, however, we each would have to pay the same amount. Meaning that they are making $4,800 per full unit, and so far they seem to have put that into firing and hiring new people over and over and over again. Rather than actual legitimate repairs or improvements to the building. Beyond what is safety required. Such as elevators, locks, and plumbing. Over the years I have had several major housing violations and near Miss disasters where I was never compensated. Anytime I call and attempt to negotiate a single day delay on my rent due to the way my pay cycle happens and the difficulties of living in this modern world. I am met with the response that I just better have the money by the time it's due. Overall, the entire business seems to have a severe lack of internal coordination and communication that makes it impossible to get any assistance as a resident without making an extreme fuss. Digital communications are often ignored or unseen until called about or spoken with someone in person and their narrow hours makes it impossible for someone like me who works nights to communicate with them beyond using emergency maintenance as a courier. they have added policies To stop him from doing that. It is on me as a resident with ADHD, dyslexia and autism to sell my own lease to someone else that I cannot afford.

  Business Response

  Date: 03/12/2025

  The community manager would like to set up a time with the resident to talk about his negotiations. He has the resident's email address and will be reaching out directly to him shortly.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding the unacceptable conditions at our apartment complex. For over 48 hours, my roommates and I have been without running water, making our apartment unlivable. Despite repeated attempts to get updates, we have received little communication and inadequate assistance.Apartment complexes are required to resolve emergency issues, especially water, within two days, which has not been met. We have had to find alternative places to shower and use the restroom, causing significant inconvenience. We have now had to go out of our way to purchase a hotel room, so that we are able to shower, and use a toilet that can flush. Having a toilet that can not flush, and not knowing when it is able to run again is very unsanitary and violation with our lease with Millennium. While we understand some factors may be a beyond management's control, it is still their responsibility to provide basic necessities and timely updates. The lack of immediate contact during this emergency is unreasonable.

  Business Response

  Date: 03/14/2025

  Millennium experienced a water outage that affected building one residents but has since been restored. We provided meals, waters and a four day rent abatement because we recognize the impact this had on our residents.