Reviews

Review Details

• Review fromJ.ulia F.

  Date: 04/01/2025

  I just received five meals from you and I never ordered them. I don't eat pork and I don't eat cheese. Where can I donate these meals? All I did was go on your website and picked a few meals but I would never pick anything with cheese or pork. *** I didn't order. I used to be a customer I did a dumb thing and used a coupon code to Reactivate my account NOT reactivate my orders. I didn't even pick these meals. I picked like two and I was just browsing. How do you even have my credit card it's not the same card I had when I was your customer. The FOOD was HORRIBLE 4 years ago and I will be throwing all this AWAY!! Reporting Fraud to my bank NOW. How you used a EXPIRED Credit Card is beyond me!!! I cancelled my account, with SOME GUY in ***** by the way they used to be in ********, NOPE not anymore its *****. Refund my money, I asked them to remove my email, phone, credit card and more!!!!!!!!

  Green Chef Corporation

  Date: 04/09/2025

  Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with orders processing unknowingly. To give you an overview of what happened, once a subscription is reactivated, orders are automatically processed every week for delivery the following week. You have 5 days prior to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

  J.ulia F.

  Date: 04/10/2025

  First of All you tricked thousands of people like me who used to be your customer into resubscribing without know that they have actually turned that on is highly visible on ****** Reviews and ******** comments. None of us resubscribed especially not me. If I had ordered your meal service again, which I didn't I would not do so without telling my husband, he does all the shopping and cooking. He would not have approved he has nightmares of missing recipes and missing ingredients with your service. The food I never ordered or picked was horrible. You fondue Fillet was ************ peppers dipped in four kinds of melted cheese and filet mignon dipped in cheese. It was horrible.. The hamburger is was missing the other meat, and didn't come with a recipe so I made the hamburger for my dog Rocky 80% fat really we would never buy that. My dog was violently ill after two servings he threw up and had black p*** and diarrhea for days. It was so bad I had to clean his rear end several times and it was quite a nightmare he was lethargic and would not eat for two days.. The only decent dish was the pesto chicken. I don't eat pork and my husband threw that away. We paid $150 and didn't even order this or resubscribe. I will continue to warn other until you refund all my money. I will happily pay for the chicken pesto dish even though I didn't order it. I am disgusted with your trickery and deception. You mail me a post card I used QR code and just want to look at your menu because we did enjoy your meals a very long time ago before things changed with missing ingredients and missing instructions. Take me off your mailing list and out of your data base.

• Review fromKatherine M

  Date: 03/02/2025

  Scam. We sent out boxes to our friends, as they advertised free boxes for $50 credit each. They will not allow us to use our credits. We have called 4 times and keep getting told they will fix the issue but never do. Now after reading these reviews we are afraid our friends will be scammed too. We are cancelling immediately. Horrible business. ******** customer service. Mediocre food at best. Found a smashed, soggy big in our ingredients last week, they did not even ship our box this week...Not worth the hassle. They are liars and cheats.

  Green Chef Corporation

  Date: 03/26/2025

  Hello *********! Thank you for taking the time to leave a review! Feedback like yours helps us grow and improve, and we deeply appreciate your input. We regret to learn about the experience you encountered with our service, and please be assured that this is not the standard we aspire to uphold.
  
  We acknowledge your frustration regarding the promotional offer, specifically in relation to the inability to utilize the credits associated with the complimentary box you sent to your friend. We want to assure you that we take your concerns seriously, and we are committed to addressing the issues you've raised. This is not the level of service we aim to provide, and we sincerely apologize for any frustration this may have caused.
  
  We have reached out to you privately via email to ensure your satisfaction and look forward to your response.

• Review fromH. H.

  Date: 01/31/2025

  Total fraud and deceptive practice! Two weeks in a row after I canceled /the skipped the weeks in the subscription my credit card was charged anyway and I was sent boxes I did not approve or order. This is a common occurrence as I see here and my experience confirms its ongoing. After multiple attempts to rectify with the customer service I was denied resolution and continually told that I did not in fact ever cancel. Lies. Fraud. Also, the food quality was terrible and my husband hated it so no big loss. Going back to beloved Blue Apron which has excellent customer service and always bent over backwards to resolve any problems.

  Green Chef Corporation

  Date: 03/05/2025

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with orders processing unknowingly. Upon reviewing the details, we can see that the account was cancelled on January 30, 2025. To clarify, when a subscription is active, orders are automatically processed on a weekly basis for delivery the following week. Customers have a five-day window to select their meals or opt to skip the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

  H. H.

  Date: 03/07/2025

  I was refunded after multiple attempts but company continues to accuse me of not canceling the order as if its my fault. Thats calling me a liar and not appreciated. There sure are a lot of liars out there with the same exact problem then, if you read their reviews. I hope they change their processes to actually do what the customer says when they skip, pause or cancel auto orders. If you are going to be an online format business then make it work. Blue Apron never has that problem. You skip a week, bam, its done.

• Review fromArline G

  Date: 12/27/2024

  This company uses predatory practices and charges. The food is OK, but not good enough to deal with terrible customer service and a meal plan that wont stop sending you food and charging you for it once youve canceled.

  Green Chef Corporation

  Date: 03/05/2025

  Hello ******! We extend our gratitude for the time you dedicated to sharing your feedback. Your insights are essential to our continued development and improvement.
  
  We are disheartened to learn about your challenging experience with our customer support. Maintaining clear and supportive assistance remains our steadfast commitment, and it is our responsibility to address customer concerns promptly and offer suitable resolutions. The lack of communication you encountered does not reflect our usual standards, and we assure you that we are taking immediate measures to address this issue internally. Your feedback serves as a crucial reminder for us to enhance our customer service practices continuously. 
  
  Moreover, we would like to clarify our order processing procedure. Orders are automatically processed weekly for delivery the following week. Cancellation of accounts must be completed before our cut-off period, which is five days prior to the delivery date. If no cancellation is made, our system will automatically generate a new delivery and select meals based on your preferences. We sincerely apologize for any inconvenience and confusion this incident may have caused. 

• Review fromGeri H

  Date: 12/03/2024

  I just had a very bad experience with Green Chef. Cancelling a subscription is not seamless and I had to repeatedly call and go online to deactivate my subscription month after month. I will not use a service that makes it hard to cancel. I recommend that they review their subscription services cancellation process and tech. I do not recommend this meal service.

  Green Chef Corporation

  Date: 03/05/2025

  Hello ****! We extend our gratitude for the time you dedicated to sharing your feedback. Your insights are essential to our continued development and improvement.
  
  We understand the challenges you faced when attempting to cancel your account. We want to assure you that our website offers comprehensive account management capabilities. To cancel your account, simply log in and access the account settings by clicking on the person icon (on a computer) or the three horizontal lines (on a mobile device). Within the 'Plan Settings' section, you will find the option to deactivate your plan. Furthermore, reactivation is possible at any time by logging in and selecting 'Reactivate'. 
  
  We genuinely apologize for any inconvenience and confusion this situation may have caused.

• Review fromC. N.

  Date: 12/03/2024

  I canceled my account they sent a box and charged me for food we don't like wouldn't eat . Asked for refund and to return and will not refund!

  Green Chef Corporation

  Date: 03/06/2025

  Hello *********! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with orders processing despite cancelling the account. To give you an overview of what happened, orders are automatically processed weekly for delivery the following week. Cancellation of accounts must be completed before our cut-off period, which is five days prior to the delivery date. If no cancellation is made, our system will automatically generate a new delivery and select meals based on your preferences. We apologize for any confusion that may have arisen and are eager to rectify the situation. We have reached out to you privately via email to ensure your satisfaction, and we hope to hear from you soon.

  C. N.

  Date: 03/07/2025

  The cancellation was done in time you guys still never refunded me

• Review fromKatie N

  Date: 12/02/2024

  Horrendous costumer service and shady business practices. Once you sign up the company youre automatically enrolled to purchase a box every week and Green Chef will only email you to confirm if you choose to skip a week of meals. If you dont log into the app regularly to select meals or skip a week you will be charged for a week you didnt chose to skip and they do not email you to remind you or to confirm your order. Youll receive a box of random meals you did not select. If you do purchase a box (on purpose or inadvertently) the only email youll receive is that the box is out for delivery and its too late to cancel.

  Green Chef Corporation

  Date: 03/10/2025

  Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are disappointed to hear about your challenging experience with our customer support. Upholding clear and supportive assistance is our unwavering commitment, and it is our duty to promptly address customer concerns and offer appropriate resolutions. The lack of communication you experienced does not align with our typical standards, and we assure you that we are promptly taking measures to address this matter internally.
  
  Moreover, we would like to clarify our order processing procedure. Our meal delivery service is self-managing and our menu changes weekly.  Orders are automatically processed weekly for delivery the following week. You have five days prior to the delivery date to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We send reminder emails, but we hear that sometimes they are blocked or sent to spam. We sincerely apologize once again for any inconvenience that this incident may have caused.

• Review fromSharon J

  Date: 11/12/2024

  Green Chef does a BAIT AND SWITCH. On 10/25/24, I subscribed to Green Chef (an affiliate of Hello Fresh) using the First Responder promotional. Based on my selection, the promotion was 70% off plus free shipping for 52 weeks, amounting to $50 per week. I set up the account, and my account stated 65% off plus free shipping for 52 weeks to expire on 11/9/2025 (my first delivery was scheduled for 11/9/2024). I have proof of this. I received the first delivery on 11/9/2024, as expected. On 11/12/2024, I was charged $133, representing their NEW promotion of 65% off the first delivery, then 15% off subsequent deliveries for 52 weeks. I called customer service and spoke to three people (including a supervisor). They offered me a refund for the $133 and told me to close my account because they were NOT going to HONOR the original promotional offer on 10/25/***** summary, on 10/25/2024, I subscribed and agreed to pay $50 per week for 52 weeks, then Green Chef/Hello Fresh did a bait and switch to pay $133 per week for 52 weeks.

  Green Chef Corporation

  Date: 03/26/2025

  Hello ******! We sincerely appreciate the time you took to provide feedback. Your input is invaluable to our continuous growth and improvement. We acknowledge your dissatisfaction concerning the  structure of the promotional offer and apologize for any confusion that may have been caused by its unclear terms and conditions. Maintaining transparency and accuracy in all our communications, including product or service descriptions, is of utmost importance to us. 
  
  Furthermore, we can see here that a full refund has been processed for the recurring box. We are dedicated to learning from this experience to ensure that we meet and exceed our customers' expectations. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
  
  

• Review fromSandra W

  Date: 10/30/2024

  They scammed me. I've never ordered from them but they got my card back in 2023 when I was going to order and then changed my mind. Then I checked my card yesterday and they charged me without my concent.

  Green Chef Corporation

  Date: 03/13/2025

  Hello ******! We extend our gratitude for the time you dedicated to sharing your feedback. Your insights are essential to our continued development and improvement.
  
  We are sorry to hear about your unexpected and frustrating experience with an order processing unknowingly. To clarify, when a subscription is active, orders are automatically processed on a weekly basis for delivery the following week. You have five days prior to the delivery date to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We sincerely apologize once again for any inconvenience that this incident may have caused.

• Review fromGita D

  Date: 10/24/2024

  I was exploring multiple meal delivery companies. Apparently all of them require a credit card to even look at what youd be getting involved with. But all of them, including Green Chef, have a ton a flexibility. It literally states on their website that you can cancel at any time. So i signed up for a Monday delivery and the website said I wouldnt be charged until Thursday. I canceled my subscription within an hour of starting it. I found a different meal kit company that I liked better. Yet, I was charged on Thursday for a meal kit. When I called customer service, they used phrases like I apologize for your confusion. I wasnt confused. I had an email confirming my cancelation date. The *** said that charges happen the moment you activate your account which is the exact opposite of what their website says.

  Green Chef Corporation

  Date: 03/14/2025

  Hello ***** We extend our gratitude for the time you dedicated to sharing your feedback. Your insights are essential to our continued development and improvement.
  
  We are sorry to hear about your unexpected and frustrating experience with an order processing unknowingly. Upon reviewing the details, we can see that the account was cancelled on October *******. To give you an overview of what happened, an initial delivery is automatically generated upon account creation. This delivery should be cancelled simultaneously with the account cancellation. Customers have a five-day window to select their meals or opt to *********** the order. If no changes were made, our system will choose meals based on your preferences. We sincerely apologize for any inconvenience and confusion that this incident may have caused.