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Business Profile

Insurance Companies

Farmers Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Farmers Insurance has 1923 locations, listed below.

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    Customer Complaints Summary

    • 1,653 total complaints in the last 3 years.
    • 452 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company's name is Bristol West Insurance, my policy # is G01-3856368-03. I cancelled my insurance policy and switched, because they were highly overpriced. My refund amount was ****** and I ve always used deferit (a bill pay system) to accommodate this bill. This company has had me chasing them for about 3 months to get my refund from them because they are claiming they sent the refund to an account ending in 1767. This account is owned by deferit in which I have reached out to verify if the refund was made to them on the card 1767 and they confirmed it was not. Before this insurance speculated they made this electronic transaction; it was mutually agreed upon that they would be sending me a paper check to my *************, ** (which they updated in their system that day via phone) address at the closure/cancellation of my policy by several (5-6) of the customer **** because I was told to wait at least 10 to 14 business days over several calls this has become a cycle with them where I wait and they make up an excuse, more evidence, or ask for more time for me to receive it via mail. They then stated the paper check was sent to my ******* property (where i have family living there) that was listed on my policy as I initially started and that it was sent there. A week later I go down to ******* and the check was not there either. The cycle continues like this for series of weeks and months. I ve also had several calls disconnected by them mid conversation and instances where they act like they can no longer hear me on the phone, extremely long times on hold and string it out towards a two-hour call leads up to the point where gets to the time they are closing and they hang up on me. I ve sent them verification from ************************ with the clarification that they did not receive the refund via 1767 which Bristol West originally asked for this evidence as they guaranteed they would send the check after that sent but now they are demanding a bank statement.

      Business Response

      Date: 05/08/2025

      To Whom It May Concern:

      Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      My Complaint # ******** with Farmers Insurance has been totally resolved.  As of March 11, 2025 I received all four refunds deposited into my bank that I requested.  Please close this complaint and send me confirmation that it has been closed.

      Sincerely,

      Del Ball

      Business Response

      Date: 05/09/2025

      Case:  23281035

      To Whom It May Concern: 

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. 

      To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns. 

       

      Thank you,

      ***** ***** / Farmers Insurance Groups

    • Initial Complaint

      Date:05/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not cancel policy or refund money. My parents have both passed away and while I have provided them all the necessary documents they still are unable to cancel the automatic payment withdrawal and claim they can not cancel the policy.

      Business Response

      Date: 05/12/2025

      Hello Jazmine,

      We are unable to locate a policy with the information provided in this complaint; therefore, we are returning this one to the BBB.

      Thanks you,

      ***** ******

    Farmers Insurance is NOT a BBB Accredited Business.

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