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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this business keeps charging my creditcards with out my permission they are a scam

    Business Response

    Date: 10/25/2023

    Hi ****,
    Thanks so much for taking the time to contact Total Adblock.
    Upon viewing your account I can see that you signed up for the subscription last year on 26th September 2022 for an introductory offer of $19.00.
    All customers receive an introductory discount upon signing up for antivirus protection on a monthly or annual subscription. To ensure our customer's devices continue to stay protected, all services automatically renew. The introductory discount does not apply to the renewal payment; all renewals are charged at the regular rate. We send an email giving notice of this occurrence 30 days prior to renewing. 
    Your account was in a suspended status due to non payment so I have now cancelled the service fully and no further payments will be taken.
    Kind regards,
    - Total Adblock ************* Team

  • Initial Complaint

    Date:10/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/12/23 I signed up for TotalAdBloc online. When I reviewed my charge account statement I found that the company had taken the amount of $39.00 and billed me twice on same day. Also they billed me $29.00 twice on same day. Th.e total amount should have been $39.00. I feel I have no recourse, as there is no way to contact them. The payment was paid through my PayPal account. I SURE WOULD LIKE TO HAVE MY MONEY RETURNED. The ads are just as bad as they were be4fore I contacted them to get rid of them

    Business Response

    Date: 10/09/2023

    Hi *******,

    I hope this email finds you well. 

    I can confirm that your auto-renewal has now been disabled on your additional services and no further payments will be taken.  

    Your paid features on the following additional services on your account will be available until 2024-08-11.

    - Safe Browsing (VPN)
    - TotalAV 
    - Unlimited Devices 

    If you paid by PayPal, we would advise you to cancel your subscription with PayPal to discontinue recurring payments. 

    (***************************************************)

    Unfortunately, we are unable to process a refund for these services at this time because it falls outside of our 14-day money-back guarantee period. Our terms and conditions states that refunds can only be issued within the first 14 days from the date of purchase.

    Please let me know if there is anything else I can help you with.

    Kind regards,
    ***************************

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total ad block keeps trying to withdraw money from every month even though I have terminated service. Luckily my card catches them now,but it's getting really annoying.

    Business Response

    Date: 10/06/2023

    Hi ****, 

    I hope this email finds you well. 

    To ensure a smooth cancellation process, we offer two convenient options for you to choose from. You can either cancel your subscription or request a cancellation by following the steps outlined in our ************ Alternatively, if you prefer direct assistance, you can reach out to our dedicated customer support team, who will be more than happy to assist you personally.

    Your account is fully cancelled and no further payments will be taken. 

    Kind regards, 

    *************************

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company via chat and requested cancellation this service. Attached is evidence of them not accepting my request I want their service ended Thank you

    Business Response

    Date: 10/06/2023

    Hi ****,

    I hope this email finds you we well. 

    In order to try and locate the charge, please could you provide me with the following information

    - Paypal email address or last 4 digits of the card
    - The date of the charge
    - The amount charged 
    - An email address that is different to ***************************

    Once we have received this information, I will be able to do a further check for the account and help you with your query. 

    Kind regards, 

    ***************************

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund refused by the company. Contacted the company 3 times for a refund. Never received a reply.

    Business Response

    Date: 09/25/2023

    Hi ******,
    Thank you for contacting Total Adblock regarding your refund query.
    I can confirm that your Total Adblock account has been fully cancelled and no further payments will be taken.
    The amount of $218.00 has been refunded. The refund should appear in your account within the next 48 hours, however, this can take up to 7 working days depending on your bank so don't worry if it takes slightly longer.
    Please let me know if there is anything else I can help you with.
    Kind regards,
    - Total Adblock ************* Team

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 09/21/2023

    Hi *****, 

    I hope this email finds you well. 

    I can confirm that your Total Adblock account has been fully cancelled and no further payments will be taken.

    The amount of $70.99 has been refunded. The refund should appear in your account within the next 48 hours, however, this can take up to 7 working days depending on your bank so don't worry if it takes slightly longer.

    Please let me know if there is anything else I can help you with.

    Kind regards,
    ***************************

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Total Adblock for a reduced price. When I subscribed, there was NO indication it was a subscription. Further, when the recurring charge came, it was more than advertised. I never downloaded the software so I never used it. I called them and after telling them MULTIPLE times to cancel the subscription AND refund my most recent charge, they finally assured me they would cancel and refund. I received an email from them stating they had done so (at my request). Today, I was charged for another month of the subscription software. I emailed them and told them to refund my account immediately or I would be seeking legal counsel. I am contacting the Attorney General first.

    Business Response

    Date: 09/21/2023

    Hi *******,

    I hope this email finds you well.

    Upon checking the system, I am unable to locate a paid account for yourself. In order to try and locate the charge, please could you provide me with the following information:

    - Paypal email address or last 4 digits of the card
    - The date of the charge
    - The amount charged
    - An email address that is different to ********************

    Once we have received this information, I will be able to do a further check for the account and help you with your query.

    Kind regards,
    ***************************

  • Initial Complaint

    Date:08/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged me three times all of the same date. Original charge was to be $39.00 but they charged$1.99 not authorized and another charge for $39.00 not authorized. Cannot get the product to work. Have written the company multiple times with no response. I want all money returned for $79.99. This appears to be a scam.

    Business Response

    Date: 08/30/2023

    Hi ******,
    Thank you for contacting TotalAV regarding your Billing Query.
    Please be advised upon signing up for the service, not only did you order the $1.99 introductory monthly offer for the main subscription, this was upgraded to the annual subscription of Unlimited Adblock for $39.00. You then purchased our Unlimited Devices addon for $39.00. This is why you are seeing multiple charges on your account.
    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $79.99 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account.
    Kind regards,
    - TotalAV ************* Team

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered their product and received. It was not what I wanted so asked for a refund which I received. They continued to "*******" my email asking me to Renew. I complained, and was sent an email stating "You have now been Successfully Unsubscribed from our Marketing Emails". They continued and on 8/1/23 at 11:42 am I called to complain. They continued and I called again on 8/10/23 at 10:24 am and spoke to *********************. It is now 8/17/23 and I am still getting 5 to 6 Marketing Emails every day.I would just like them to stop.

    Business Response

    Date: 08/30/2023

    Hi ****,

    Thank you for contacting TotalAV.

    I can confirm I have now removed you from our mailing list. It can take up to **************************************************************************************** the meantime.

    Please let me know if there is anything else I can help with.

    Kind regards,

    - TotalAV ************* Team

TotalAdBlock is NOT a BBB Accredited Business.

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