Reviews

Review Details

• Review fromEvette K

  Date: 11/14/2024

  I purchased a 2015 *** optima about almost 2 years ago kept maintenance on it but I was driving on the freeway and lost power did research on *** motors well there is a recall on the engine took my car to them ?? it out and my motors gone was told no cost to me to be replaced but couple days later I have to provide maintenance records did that so making a long story short they found gaps in my maintenance records which is out of my control there was a previous owner but u can't request those records from them so I got denied on my claim because if that now I'm stuck with a car that doesn't work bad business

• Review fromSydni A

  Date: 09/21/2024

  I brought my 2023 *** ******** in because of my car losing power. I brought it in THREE separate times. They were unable to find anything wrong and ***** the service manager said they were losing money trying to figure out whats wrong with my car and to take it somewhere else. When I said I didnt want the car back because it still was not working right they just had sales reach out to me every single day asking if I wanted to buy a new car instead of fixing the one I already have?!? I had to block Esmes number the sales *** that would not leave me alone about a new car. I ended up bringing it to Manteca *** and they actually took the time to figure out whats wrong! I do not recommend doing any kind of business with Stockton ***.***Their sales ***s also basically make you write positive reviews for them when signing for your car which is why their reviews are pretty high. I remember Esme wouldnt leave me alone until I posted a positive review about her when I bought my car. ***

• Review fromKristen W

  Date: 06/01/2023

  In June of 2022, we purchased not one but two vehicles. As soon as our car arrived from overseas, our first red flag should have been when we were asked to return it because it was registered with the *** incorrectly. They had to keep the vehicle for a few days in order to figure things out, and it was a battle to obtain a loaner vehicle. In a few months, following the purchase of our brand-new vehicles, the breaks are squeaking, and the overheating light and message keep appearing. The vehicle does not display any codes, so there is nothing wrong with it. In spite of showing pictures and videos of the issue, there is still no code problem. We took the vehicle in twice for the same issue without resolving it. Our EV6 electric vehicle has been in the shop for two weeks. The car was taken in for a routine maintenance and two days later the battery no longer charges. It is pretty bad when you cannot even make it one town over and the battery on your still new car is dead. Once again, no code was popped by the car, so nothing is wrong. However, this vehicle is no longer drivable due to its inability to hold a charge. Previously, it had a range of 270 miles per charge, but now it has a range of 180 miles per charge, and after driving for 10 minutes, the battery has died, and the car informs you to find a charging station. As a result of refusing to pick up the car from the shop, they eventually concluded that there was an issue. We had an issue with our ******** four days ago, it refused to start, it wouldn't recognize our keys, all the lights in the car flashed, and the tires and steering wheel locked. If you open the hood and check the battery, the car will magically gain power and start. Naturally, this did not occur when taken in, so nothing is wrong! Yesterday, the car refused to start at all and had to be towed to *** for repair. There has been no success in reaching the general manager.

• Review fromJackie S

  Date: 05/10/2023

  Vehicle purchase group are very shady and will try anything to ***** the buyer. Service is way overpriced and in many way incompetent. New owners staff are ruining the business.

• Review fromChristina C

  Date: 10/19/2022

  The absolute worst service **** I have ever dealt with. I took my car in because the trunk would not open. They insisted on running a diagnostic at the cost of $190.00, even though I told them what was wrong and the trunk is completely manual (not electric at all, I can't open it without using the button on the trunk itself). The car also needed a computer update. I didn't even get out to the parking lot and a service needed indicated came up; I returned to the service **** and was told I had another recall issue. They ended up keeping the car overnight, and while they had the car, the battery died. I was told I need to replace it, they could do it for 300 plus or I could bring my own. We decided just to jump it and take it home. It is now working just fine. I should have checked the reviews before I went there. ****** Learned.

• Review fromShelly H.

  Date: 09/18/2022

  Worst dealership ever! We drove three hours after being told they were willing to negotiate a mark up to get close to the mark up at our local dealership. We get there to not only be told that the mark up was $6500 but added another $2k in unnecessary add-ins that were never disclosed. Not only that but were told they would actually negotiate because someone else called and were willing to drive down to purchase it. All during our drive, we were texting with the salesman. Had we known that they were not going to negotiate, we wouldnt have driven a total of 6 hours. This was 100% a bait and switch where the dealer was completely lacking integrity.