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Business Profile

Computer Software Developers

Malwarebytes

This business has applied for BBB accreditation.

Reviews

Customer Review Ratings

2.23

Average of 38 Customer Reviews

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Review Details

  • James T

    Date: 05/14/2025

    I want a refund of malwarebytes account but web site says I don't have one . Cannot get help from the chatbot

  • Sandra M

    Date: 05/08/2025

    Malwarebytes is not refunding for a service I didnt order. Called and cancelled 2 days after I received the charge and have been waiting for the refund. Now they say I have to go online to request it. $64.34. I dont want to give them more information to scam me with.

  • Adrian G

    Date: 04/25/2025

    I signed up for service over four years ago but never activated the product. I was set up on autopay and have been making the annual payments. When I reached out to customer support they confirmed there product was never used but said there was nothing they could do. DO NOT TRUST THIS COMPANY!

  • Beth K

    Date: 01/11/2025

    Charged me annually regardless of turning off auto subscription. Finally had to go to ****** and tell them to cancel it. They claimed my ****** cancellation (not my cancellation of the subscription on their website) was the correct cancellation date. I noticed 3 days after it was charged and they refunded 50% of the year fee. I paid $60...for 3 days. This company is a scam now.

  • Jay W

    Date: 10/12/2024

    Theyre CROOKS!! They fraudulently charge my stolen card twice! One in march/ April of 2024 I reported that card stolen & I believe closed that bank acct, and again on 10/11-2024 & how the h*** they did that when I closed my bank account down in march is beyond me! I have my own security for internet! Not these fools!!!!

  • ROBERT R

    Date: 08/18/2024

    I do not have an account with **********************. My bank has been charged with a renewal fee. I did not receive an email notice in advance of this fee (to cancel/dispute it). And the only way to resolve the issue is to create an account and contact the company; which I do not want to do!

  • Sherry B

    Date: 08/15/2024

    Bought a subscription access from best buy and stopped using it after a while. Best buy eventually changed their system and I was unable to re-access that info again. So for years I was paying for an annual subscription without even knowing it. As it only showed up once a year I'd often go "Oh, I'll cancel it later." Nope. It is a b---h to cancel it as you have to play phone tag with companies until you can figure out what company you bought it from. Malwarebytes was useless as there was no way to remember what email address I had it set up with and with my luck it was one I probably abandoned years ago.

  • Qu P

    Date: 05/22/2024

    They sold me a life-time license and when I swapped computers they revoked my license and refuse to give me access with proof of purchase.STAY AWAY -- SCAMMERS

  • James T

    Date: 04/25/2024

    Impossible to reach help. Have tried for hours using there AI help and live chat with no results. They do not have live support.

  • Elliot S

    Date: 04/16/2024

    I would like to give zero stars I have no recollection of ever installing malwarebytes on my computer but somehow it's there. I Guess someone was conned into the "click here for free antivirus etc" The issue is that I can't uninstall it. Using the windows uninstall tool does not work because I need to unlock an "anti tamper password" Which I NEVER SET UP.I tried downloading the "malwarebytes Support tool" but I can't use it to uninstall because I don't have the paid version. Gee I wonder how that happened, oh right I never meant to install this free nagware in the first place.now guess if I an reach someone to help me... that's right not without a paid subscription. Website support ticket won't work because... that's right no paid account. Can't reach anyone on the phone because I done have a pin number because no account.So how on earth can you lock me out of uninstalling a software without the ability to contact anyone!!!

This business has applied for BBB accreditation.

pending BBB accredited business seal

Malwarebytes has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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