Reviews

This profile includes reviews for Arlo Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arlo Technologies, Inc. has 2 locations, listed below.

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  Arlo Support

  null San Jose, CA 95134-2028

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  Arlo Technologies, Inc.

  293 E Concord St Orlando, FL 32801

Review Details

• Review fromTerry R

  Date: 03/07/2025

  I've used the **** cameras for many years and pay for the subscription service. Last month, during my contract term, they changed how many cameras I can use under the contract and locations. I had 5 cameras in two locations and then with their updated App, I can only use for one location without another subscription. On top of that, the new App is terrible to use and basically impossible to figure out. I've talked with their support team 4 times and they really don't even know how to use it. The funny thing was they called me back and said they would give me 30% off my second subscription. I couldn't believe **** thought I would pay for a second subscription, given the fact that their new App is a mess and if they hadn't changed the terms of my existing contract, I would still be able use the cameras at two locations. Word of advice, go with another company that offers decent customer service and won't change conditions within a contract period.

• Review fromAngi h

  Date: 12/04/2024

  I just set up a chime account, not even 5 days ago, just the app so far, I havnt even received my cards in mail yet and I suddenly get a chime notification a $25 charge was declined due to insufficient funds, I havnt even used my chime yet, no cards, no $ on it thank God! It was from this Arlo technologies **** I'm in contact with chime now as to how this happened I've never even entered my card # anywhere because I don't have a card yet! VERY fishy!

• Review fromJeff E

  Date: 11/11/2024

  **** wired doorbell provides a "charging unit" which boosts the voltage for video transmission. Mine is not working and they don't sell it separately so I tried a support call and here is what happened:get a call back, talk to first ****** had me navigate the website without asking me about the specifics of the problem, told me she was going to connect me to another ****** got the other ****** described the problem and explained my issue, *************************************** about the specifics of the issue, needed to talk to someone, 5 minutes later comes back and asks about the stuff I already told him, said he was going to ask another person, 5 minutes later, comes back and asks me about the specifics of the issue, then explains they can't help me. This is a strategy. I saw the same thing when I called *************** support once. The objective is to not help you because otherwise it might cost them some money. It is perverse but so it goes.

• Review fromShantel W

  Date: 09/20/2024

  **** has taken my money I paid for doorbell camera plan. They took the money from my Credit card right away. I go into the app and my subscription has not shown up. I tried to talk to someone customer **********************. They wont talk to me because I dont have an active plan which is the issue on calling about so Im going in circles. This is the worst customer service Ive ever experienced in my entire life. If I could leave less than one star, I would